| Aspect | Non Union Jetblue Reservations | Customer Service Agents |
|---|
| Credentials | High school diploma, training in reservations systems | High school diploma, customer service training |
| Work Environment | Call centers, airline offices | Airport, call centers, remote options |
| Employer & Industry | JetBlue Airlines, airline industry | Airlines, travel & hospitality industry |
Non Union Jetblue Reservations staff primarily handle booking and ticketing via reservations systems, working in call centers or airline offices. Customer Service Agents also assist with reservations but often focus on passenger inquiries, complaints, and support at airports or remotely. While both roles require similar credentials and industry knowledge, Non Union Reservations staff focus on booking processes, whereas Customer Service Agents provide broader passenger support.