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Non Exempt Staff Technical Support Engineer Jobs

Odoo

Technical Support Engineer

San Jose, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best ... non-technical audiences * Manage enterprise customer support across SaaS, PaaS, and self-hosted ...

Odoo

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best ... non-technical audiences * Manage enterprise customer support across SaaS, PaaS, and self-hosted ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

Odoo

Technical Support Engineer

Hayward, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best ... non-technical audiences * Manage enterprise customer support across SaaS, PaaS, and self-hosted ...

FloQast

Technical Support Engineer

Los Angeles, CA · Hybrid

$60K - $90K/yr

As a Technical Support Engineer, you will unblock customers when they face technical obstacles ... Our values act as a guiding compass, shaping every decision we make, and are non-negotiable ...

Fortive

Technical Support Engineer

Franklin, TN

A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets. This position will exceed through technical troubleshooting, system maintenance & implementation ...

Gotransverse

Technical Support Engineer

Austin, TX · On-site

$70K - $80K/yr

Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical ... Excellent written and verbal communication skills - able to translate technical detail for non ...

Litera

Technical Support Engineer

Denver, CO · On-site

Position Overview The Technical Support Engineer (TSE) at Litera plays a critical role in ... Clear, structured communication to both technical and non-technical users. * Familiarity with ...

NICE

Technical Support Engineer

Sandy, UT · On-site

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

Flow Traders

Technical Support Engineer

New York, NY · On-site

$80K - $100K/yr

As a Technical Support Engineer at Flow Traders, you will be responsible for the troubleshooting ... Flow Traders does not accept unsolicited resumes from any professional staffing or search firms.

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Non Exempt Staff Technical Support Engineer information

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$45K

$134.2K

$186K

How much do non exempt staff technical support engineer jobs pay per year?

As of Jun 28, 2026, the average yearly pay for non exempt staff technical support engineer in the United States is $134,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,000.00 and $156,000.00 per year, depending on experience, location, and employer.

What engineer makes $500,000 a year?

A Non Exempt Staff Technical Support Engineer typically does not earn $500,000 annually, as this salary level is uncommon for support roles. High salaries in engineering usually occur in executive, specialized, or highly experienced positions, often involving leadership, advanced certifications, or working in high-cost regions. Most support engineers earn significantly less, with top-tier salaries reaching six figures in certain industries or companies.

What is the difference between Non Exempt Staff Technical Support Engineer vs Customer Support Specialist?

AspectNon Exempt Staff Technical Support EngineerCustomer Support Specialist
CredentialsTechnical certifications, relevant degreesCustomer service training, basic technical knowledge
Work EnvironmentTechnical departments, IT support teamsCall centers, help desks, online support
Employer & Industry UsageTech companies, hardware/software firmsRetail, telecom, software services
Common Search & ComparisonTechnical troubleshooting, IT support rolesCustomer service, client communication

Non Exempt Staff Technical Support Engineers focus on technical troubleshooting and resolving complex issues, often requiring technical certifications. Customer Support Specialists handle customer inquiries, providing assistance and basic technical support. While both roles involve support functions, the technical support engineer role is more technically specialized and often involves more in-depth problem-solving.

What is L1 L2 L3 support engineer?

A Non Exempt Staff Technical Support Engineer often works in a tiered support structure, where L1 (Level 1) handles basic customer issues and initial troubleshooting, L2 (Level 2) addresses more complex problems requiring deeper technical knowledge, and L3 (Level 3) involves expert-level support, often including engineering or development teams for advanced issues. These levels help organize support workflows and ensure efficient resolution of technical problems using tools like remote access and diagnostic software.

What is the least stressful engineer job?

A Non Exempt Staff Technical Support Engineer typically experiences moderate stress levels, as the role involves troubleshooting and assisting users with technical issues, often within structured schedules. Jobs with less customer interaction, routine tasks, and predictable hours, such as quality assurance or certain IT support roles, are generally considered less stressful for engineers.

How much is the salary of a technical support engineer?

The salary of a Non Exempt Staff Technical Support Engineer typically ranges from $45,000 to $70,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher wages, often with overtime pay due to their non-exempt status.
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Non Exempt Staff Technical Support Engineer jobs near you
Technical Support Engineer (Statsig)

Technical Support Engineer (Statsig)

Amplitude

New York, NY • On-site

Full-time

Medical, Dental, Vision

Posted 19 days ago

Job description

Amplitude is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive.
About The Role & Team
Amplitude is the pioneer in digital optimization software. More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to power their digital products. Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
As a Technical Support Engineer, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitude's customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow.
As a Technical Support Engineer, you will:
  • Answer and/or escalate all support tickets via email and chat
  • Drive resolution by digging in and escalating challenging tickets
  • Ensure that all tickets meet our service level agreements
    • Including an on-call weekend support once per quarter and voluntary on-call holiday support
  • Work closely with Customer Success Managers to drive data trust in key accounts
  • Provide customers a great experience using Amplitude and working with our team
  • Create and update non-technical and technical documentation as the product evolves
  • Report to the company any common themes or questions that arise and driving change
  • Develop and improve support processes

You'll be a great addition to the team if you have:
  • Completed your Bachelor's Degree
  • Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate
  • Experience with using SDKs and APIs, experimentation, stats, or data science
  • The ability to present yourself with professionalism, friendliness, and a willingness to assist
  • Ability to learn and explain a technical product or concept
  • Natural curiosity and are a problem solver
  • Passion about analytics and the problems they solve
  • Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Linear
  • Familiarity with statistical experimentation concepts; A/B testing, p-values, confidence intervals, and sequential testing methods (e.g. SPRT)
  • Ability to reason through metric design issues including outlier handling techniques such as winsorization, and their effect on experiment results
  • Experience working with data pipelines or warehouse ingestion (e.g. Snowflake, BigQuery, or similar) - including debugging data freshness and backfill issues
  • Comfort interpreting and explaining statistical outputs to customers with varying levels of technical sophistication

Please Note: This role is a non-exempt role and will require you to be in the Amplitude New York office at least 3 times a week.
Who We Are
The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.
<here>> We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.
Some of our benefit programs include:
  • Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
  • Flexible time off, paid holidays, and more
  • Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
  • Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
  • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
  • Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:
  • We were recognized in the Newsweek Excellence Index 2024.
  • Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2.
  • We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
  • We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
  • We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
  • We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
  • We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
  • Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Based on legislation in New York City, the following details are for individuals will work for Amplitude in New York City: New York City salary range: $95,000 - $143,000 base salary (inclusive of bonus or commission)
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

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