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Non Exempt Icm Jobs (NOW HIRING)

Opportunities Inc

Driver - Hybrid

Gaithersburg, MD · On-site

$13 - $17.25/hr

Non-Exempt ESSENTIAL FUNCTIONS: * Support individuals in group and individual community-based ... Complete accurate daily documentation in iCareManager (iCM), correcting errors as needed.

Opportunities Inc

Driver - Hybrid

Lanham, MD · On-site

$12 - $16/hr

Non-Exempt ESSENTIAL FUNCTIONS: * Support individuals in group and individual community-based ... Complete accurate daily documentation in iCareManager (iCM), correcting errors as needed.

Openforce

Client Service Representative II

Scottsdale, AZ · On-site

$16.25 - $22.25/hr

Consults clients on their ICM portal as well as workflow setups. Partners with the Professional ... Exempt, Full Time Salary: Depending on Experience Travel: As Needed Passion, excellence, respect ...

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All JobsNon Exempt Icm Jobs

Non Exempt Icm information

What is the difference between Non Exempt Icm vs Customer Service Representative?

AspectNon Exempt IcmCustomer Service Representative
CredentialsTypically requires relevant certifications or training in customer support or technical skillsUsually requires a high school diploma or equivalent; some roles may need specific training
Work EnvironmentOffice or call center setting, often involving technical or product supportCall centers, retail, or office environments handling customer inquiries
Employer & Industry UsageCommon in telecommunications, tech, and service industriesWidespread across retail, finance, and service sectors
Work Hours & OvertimePaid hourly, eligible for overtimePaid hourly or salary, overtime policies vary

Non Exempt Icm roles focus on technical or specialized customer support, requiring specific certifications and involving overtime pay. Customer Service Representatives handle general inquiries, often with less technical training. Both are essential in customer support but differ in credentials, work environment, and pay structure.

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Non Exempt Icm jobs near you
Infographic showing various Non Exempt Icm job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 67% Full Time, 16% Part Time, 3% Temporary, and 11% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution.

Case Manager

LIFE SKILLS TRAINING AND EDUCATION

Alameda, CA • On-site

$28.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Join our team and make a difference in people's lives!
We're looking for an Intensive Case Manager (ICM) for the Alameda, CA area!
Our Philosophy
LifeSTEPS is committed to build thriving communities by empowering individuals and families through supportive housing and services. The STEP in LifeSTEPS stands for "Skills Training and Educational Programs" and is the heart of our mission. We believe community development is built "One STEP at a time." Our vision is that every person served by LifeSTEPS will be empowered with the skills, resources, and support to maintain stable housing and break the cycle of poverty. Our founders believe that building affordable housing is only the first step. It is also essential to provide meaningful programs that empower people to move forward in their lives.
About us
LifeSTEPS, is a 501(c)(3) nonprofit charitable organization. It was founded in 1996 and currently has over 400 partnered affordable housing properties all over the state of California. We serve several regions from Sacramento, Bay Area, South Bay, Central Valley, LA Valley, Desert and LA South Region. We work with 100,000 residents all over the state and we're on a mission to provide effective educational and supportive services to maximize the strengths of individuals and build resilient communities.
Our Benefits
In addition to meeting your passion for making a difference in the lives of those we serve, all employees will receive the following benefits:
  • Competitive pay based on skill and experience
  • Paid Holidays
  • Paid Sick Leave
  • Employee Assistance Program
  • LifeSTEPS Perks Program

Benefit eligible employees working 30 hours per week or more will also receive:
  • Medical, Dental Vision, and Life Insurance
  • 401(k) plan
  • Identity Theft Program
  • Pet Insurance
  • Paid Time Off

About the Position
The Intensive Case Manager (ICM), under the direction of the Project Manager, is expected to provide assistance and aids individuals and families requiring assistance from the organization.
Core Duties (but not limited to) Intensive Case Manager
  • Promote and live out the LifeSTEPS workplace values of integrity, innovation, empowerment, respect and personal growth in tandem with the Oz Principle.
  • Assess participants to identify needs such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of assistance.
  • Promote, coordinate and tailor services to meet identified needs.
  • Must be physically at each assigned property as scheduled and spend the required contracted hours at each assigned property per month.
  • Assist participants individually, with family, or in other small groups regarding plans for meeting needs; aid participant to mobilize inner capacities and environmental resources to improve social and economic functioning.
  • Advocate and refer participants to community resources, human services and other organizations as needed.
  • Identify need for and assist in development of auxiliary services to facilitate bringing applicants into job ready status.
  • Instruct applicants in resume writing, job search, and interviewing techniques.
  • Compile records and prepare reports.
  • Complete all administrative assignments including timely data entry in multiple databases.
  • Review service plan and perform follow-ups to determine quantity and quality of services provided participants and status of participant cases.
  • Access and record participant and community resource information.
  • Secure supplementary information such as employment, medical records, or school reports as needed.
  • Study and assess strength and weakness of existing resources.

Job Specifics:
  • Official Job Title: Intensive Case Manager
  • Job classification: Non-Exempt, 40 hours per week
  • Job location: Alameda, CA
  • Pay: $28.40 per hour

Education and/or Experience and/or License Certification:
  • Bachelor's degree in social work, psychology or related field.
  • Two (2) years of experience in a similar environment providing social services.
  • An equivalent combination of education and experience may substitute for the degree.
  • Valid California Driving License and reliable, insured transportation required

Are you ready to make a difference, stand behind and support individuals and families so they achieve their goals and become empowered to move forward in their lives? Apply today!!!
Please Note
LifeSTEPS values the diversity of the people it hires and serves. Diversity at LifeSTEPS means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. Please provide us with notice if you will require accommodations during the interview process.
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