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Non Customer Facing Remote Jobs in Rochester, NY

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Non Customer Facing Remote information

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How much do non customer facing remote jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for non customer facing remote in Rochester, NY is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What is a non customer facing remote job?

Non customer facing remote jobs are positions that allow employees to work from home or another remote location without directly interacting with customers. These roles typically involve internal tasks such as data analysis, software development, content writing, accounting, or IT support. Employees in these jobs communicate mainly with coworkers or management rather than clients or the public, making them ideal for those who prefer behind-the-scenes work. The demand for such remote roles has increased with the rise of digital workplaces and flexible work arrangements.

What are the key skills and qualifications needed to thrive in a non customer facing remote role, and why are they important?

To thrive in a non-customer-facing remote role, you typically need strong self-management skills, proficiency in your field (such as data entry, research, or software development), and relevant educational or experience-based qualifications. Familiarity with collaboration tools like Slack, project management systems such as Trello or Asana, and remote communication platforms is often essential. Excellent organizational skills, reliability, and proactive communication are standout soft skills in this context. These abilities ensure that tasks are completed efficiently and accurately, supporting team goals without direct supervision.

What are some common challenges faced in non customer facing remote roles, and how can they be addressed?

A key challenge in non-customer facing remote roles is maintaining effective communication and collaboration with team members, as there is less direct interaction compared to in-office settings. It can also be difficult to stay motivated and organized without regular supervision or immediate feedback. To address these challenges, it's important to establish clear communication channels, set regular check-ins or team meetings, and utilize project management tools to track progress. Prioritizing self-discipline and proactively seeking clarification when needed can also help remote employees thrive in these roles.

What is the difference between Non Customer Facing Remote vs Customer Service Representative?

AspectNon Customer Facing RemoteCustomer Service Representative
Work EnvironmentRemote, no direct customer interactionRemote or in-office, direct customer interaction
Required SkillsTechnical skills, data analysis, documentationCommunication, problem-solving, empathy
Common CertificationsNone specific, depending on industryCustomer service certifications often preferred
Industry UsageIT, finance, administrative rolesRetail, tech support, hospitality

Non Customer Facing Remote roles focus on tasks like data management and technical support without direct customer contact, while Customer Service Representatives handle customer inquiries and support. Both can be remote, but their skills and interactions differ significantly.

What are popular job titles related to Non Customer Facing Remote jobs in Rochester, NY?

For Non Customer Facing Remote jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Non Customer Facing Remote jobs?

Cities near Rochester, NY with the most Non Customer Facing Remote job openings:

Infographic showing various Non Customer Facing Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 11% In-person, and 89% Remote job distribution, with an average salary of $38,711 per year, or $18.6 per hour.

Global Product Manager - Clinical Labs

Micro Typing Systems

Rochester, NY • On-site, Remote

$135K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago


Job description

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Global Product Manager - Clinical Labs. This Global Product Manager role within the Clinical Labs Strategic Business unit is responsible for global marketing of the QuidelOrtho's Chemistry and Immunodiagnostic platforms, assays, automation and informatics.

This position is remote eligible supporting east coast working hours.

If you are located near our Rochester, NY or Raritan, NJ offices you may come in on an as needed basis.

The Responsibilities
  • Responsible for multiple product solutions, including: VITROS chemistry assays and products sourced from external partners, including the MicroTip Partnership Assay (MPA) Program of open-channel assay testing.

  • Builds business projections based on product portfolio roadmap, market assumptions and product performance expectations

  • Identifies opportunities for incremental growth and partners with global and regional marketing for execution, tracks KPIs and shares insights

  • Manages product quality, supply, and lifecycle prioritization by driving cross functional teams including R&D, Quality and Regulatory and Supply Chain to shape the evolution of the product portfolio

  • Perform other work-related duties as assigned.

The Individual

Required:

  • Education: Bachelor's degree required, MBA strongly preferred

  • Experience: Minimum of 3 years' global product management experience in medical device or diagnostics industry required

  • Excellent written and verbal communication and organizational skills

  • Proven ability to successfully influence and lead others without direct authority

  • Superior problem-solving and analytical skills.

  • Will be responsible for independently making a broad range of critical decisions.

  • Must apply sound judgment, escalating issues and decisions when necessary.

  • Strong collaboration skills and willingness to be a team player to solve problems and incorporate input from various sources.

  • Travel: Must be willing to travel up to 20% overnight

  • This position is not currently eligible for visa sponsorship

The Key Working Relationship

Internal Partners:

  • Works closely with various stakeholders to develop products and as part of life cycle management of current products. Stakeholders included but not limited to: manufacturing, operations, quality, project management, finance and leadership. Additionally, works closely with regional partners to identify customer and commercial needs as well as strategy development and execution.

External Customers:

  • Works with various partner companies to fill menu gaps and build portfolio with product offerings

The Work Environment

Hybrid office environment. Must have the discipline, organization skills, and self-motivation to work autonomously and collectively with internal team members that are office or remotely based. Travel up to 20% including airplane, automobile, or train. Some overnight travel is required. Some global travel required.

The Physical Demands

No strenuous physical activity, though occasional light lifting of files and related materials is required. 30% of time in meetings, working with team, or talking on the phone, 70% of the time at the desk on computer, doing analytical work. Minimal travel required. Travel includes airplane, automobile travel and overnight hotel.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $135,000 USD to $150,000 USD and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.

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