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Non Customer Facing Jobs (NOW HIRING)

Adobe

Customer Facing Software Architect

Seattle, WA

As a Forward Deployment Architect, you will treat customer environments as the ultimate proving ... Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the ...

Work with Elevation

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Client Representative (Entry Level | Customer-Facing)

Downers Grove, IL · On-site

$50K - $80K/yr

Entry Level Client Representative (Customer-Facing) Entry Level Position in Chicago - Little to No ... non-traditional benefits · Thorough interview process to get to know you AND lay-out all our ...

Work with Elevation

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Client Representative (Entry Level | Customer-Facing)

Downers Grove, IL · On-site

$50K - $80K/yr

Entry Level Client Representative (Customer-Facing) Entry Level Position in Chicago - Little to No ... non-traditional benefits · Thorough interview process to get to know you AND lay-out all our ...

Adobe

Customer Facing Software Architect

San Jose, CA · On-site

As a Forward Deployment Architect, you will treat customer environments as the ultimate proving ... Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the ...

Adobe

Senior Customer Facing Applied AI Engineer

San Jose, CA · On-site +1

$122K - $168K/yr

Work with customer-facing teams (Customer Success, Solutions, Forward Deployed) to: * Turn customer ... Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the ...

Adobe

Lead Customer Facing Applied AI Engineer

San Jose, CA · On-site

$120K - $158K/yr

... non-ML stakeholders. • Comfortable with 10%-25% travel to build relationships with customers ... in customer-facing technical roles or close collaboration with Customer Success / Solutions ...

Collabera

Customer Relationship Manager

Addison, TX

The CRMs responsibilities may also include assisting with non-customer facing activities, such as pre-validation document checking, impounding, escrow, and investor approvals. Ability to clearly ...

Adobe

Senior Customer Facing Applied AI Engineer

Seattle, WA · On-site +1

$118K - $163K/yr

Work with customer-facing teams (Customer Success, Solutions, Forward Deployed) to: * Turn customer ... Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the ...

Adobe

Lead Customer Facing Applied AI Engineer

San Jose, CA · On-site +1

$120K - $158K/yr

Work with customer-facing teams (Customer Success, Solutions, Forward Deployed) to: * Turn customer ... Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the ...

Trail Dust BBQ

Cook

Morgan Hill, CA · On-site

$15.50 - $20.75/hr

The Cook is responsible for ensuring that company standards are being met in the non-customer facing areas of our restaurant. The Cook will prepare meals in a timely manner and create an exceptional ...

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How much do non customer facing jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for non customer facing in the United States is $13.36, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.38 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in a Non Customer Facing role?

A typical day in a Non Customer Facing position often involves working independently or with internal teams to complete projects, manage data, or support key business functions behind the scenes. Responsibilities may include analyzing reports, updating records, coordinating with colleagues via email or project management tools, and ensuring compliance with company policies. While there may be minimal or no direct interaction with customers, team collaboration and clear communication within the company are still important. These roles are well-suited for individuals who prefer focused tasks and contributing to company success through essential internal work.

What are the key skills and qualifications needed to thrive in the Non Customer Facing position, and why are they important?

A Non Customer Facing role typically requires strong analytical, organizational, and problem-solving skills, often backed by a relevant degree or specialized training in the field. Familiarity with industry-specific software, data management systems, or technical tools is often necessary, alongside any pertinent certifications. Effective collaboration, attention to detail, and time management are valuable soft skills that help individuals excel in these behind-the-scenes positions. These qualities ensure that essential internal tasks are completed efficiently and accurately, supporting overall business operations.

What is a Non Customer Facing job?

A Non Customer Facing job is a role that does not require direct interaction with customers. Employees in these positions typically work behind the scenes to support business operations, such as in IT, finance, human resources, or logistics. These roles are essential for maintaining efficiency and ensuring that customer-facing employees have the resources they need. While they may not interact with customers directly, their work can still significantly impact the customer experience.

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Non Customer Facing jobs near you
Principal Customer Facing

Principal Customer Facing

Lakeview Loan Servicing

Coral Gables, FL • On-site

$115K - $166K/yr

Full-time

Medical, Retirement

Posted 18 days ago

Job description

Overview
The Principal, Customer Facing is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how borrower-facing interactions are executed in mortgage servicing and can translate that expertise into scalable product capabilities.
This role serves as the primary subject matter expert for borrower-facing interaction channels across performing and non-performing loan populations. The Principal, Customer Facing, brings deep operational expertise to support requirements definition, workflow design, and continuous improvement, ensuring consistent, compliant, and customer-centric engagement across all contact channels.
Reporting to the Director of Servicing Product, this role operates within the broader servicing product structure and brings customer-facing domain expertise into requirements definition, workflow validation, testing support, and implementation discussions to ensure that platform functionality accurately reflects real-world servicing complexity, regulatory requirements, and operational constraints. The Principal plays a critical role in validating that business rules and interaction flows are intentionally designed, explicitly defined, and not implicitly assumed.
This is a fully remote position that offers a competitive salary range of $115,500 to $166,100, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors.
Responsibilities
Product and Operational Alignment
  • Ensure product design reflects real customer-facing operations, including call handling, agent workflows, and regulatory requirements.
  • Translate customer interaction processes into clear product requirements, business rules, controls, and system logic.
  • Ensure real-time interaction workflows operate with appropriate controls, traceability, and auditability.

End-to-End Workflow Definition and Validation
  • Define and validate end-to-end (E2E) workflows across customer-facing interaction channels, including inbound/ outbound calls, escalation handling, and resolution pathways.
  • Document workflows across happy paths and edge cases, ensuring intentional handling of queueing, routing, and escalation scenarios.
  • Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems.

Product Translation & Requirements Definition
  • Translate domain expertise into product requirements, business rules, and system logic, and advise Product and Engineering on the operational implications of design and prioritization decisions.
  • Ensure requirements are sufficiently detailed and unambiguous to support scalable, repeatable system behavior.
  • Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market.
  • Surface risks early, particularly related to customer experience breakdowns, regulatory exposure, borrower impact, and operational inefficiencies.

Engineering Partnership and Delivery Support
  • Partner closely with engineering teams to refine requirements, clarify logic, and support implementation.
  • Support backlog refinement and design discussions by clarifying business rules, validating workflows, and advising on operational impacts.

Testing, Validation, & Automation Contribution
  • Contribute to the development of known-answer and scenario-based test cases for customer-facing interaction workflows.
  • Validate system behavior and outputs against expected regulatory, operational, and customer experience outcomes.
  • Support UAT execution, defect triage, regression testing, and release readiness validation.
  • Partner with QA and engineering to design and implement an automated test suite informed by customer-facing domain logic.

Functional Ownership: Customer Facing
  • Establish control frameworks for customer interaction channels, including call handling, routing, escalation, and audit evidence standards.
  • Define requirements for call center operations, including inbound and outbound call flows, queue management, service level expectations, and call disposition tracking.
  • Specify agent assignment logic, including skill-based routing, workload balancing, priority handling, and reassignment rules.
  • Define Single Point of Contact (SPOC) workflows, including borrower assignment, continuity of contact, escalation ownership, and performance tracking.
  • Define IVR integration requirements, including menu structures, call routing logic, authentication steps, and self-service capabilities.
  • Specify requirements for intelligent call routing, including prioritization by delinquency status, borrower risk, regulatory timelines, and campaign objectives.
  • Define customer contact preference management, including preferred channels, time-of-day restrictions, consent tracking, and regulatory compliance (e.g., TCPA considerations).
  • Establish requirements for outbound contact strategies, including collections, loss mitigation outreach, campaign design, dialer integration, cadence rules, and compliance controls.
  • Define requirements for best-time-to-contact logic, including data inputs, optimization strategies, and integration with agent assignment and campaign workflows.
  • Specify interaction tracking and history requirements, ensuring full visibility into borrower contact attempts, outcomes, and agent actions.
  • Define monitoring, reporting, and KPI frameworks for call center performance, including service levels, abandonment rates, handle times, and resolution effectiveness.
  • Establish escalation and complaint handoff workflows to Customer Service and other domains, ensuring continuity and traceability across interaction channels.

Flexible Domain Contribution
  • Support adjacent servicing domains as needed based on program priorities and evolving platform needs.
  • Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle.
  • Contribute to the resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior.
  • Apply servicing expertise to broader platform design decisions beyond the primary area of ownership.

Qualifications
  • 8+ years in mortgage servicing call center operations, customer interaction management, or related domains (AVP preferred; VP considered).
  • Deep expertise in call center operations, agent workflows, and borrower interaction strategies.
  • Strong understanding of regulatory considerations related to borrower contact (e.g., TCPA, FDCPA, where applicable).
  • Experience designing or supporting IVR systems, dialer platforms, and contact routing logic.
  • Strong understanding of customer experience metrics and operational performance drivers.
  • Demonstrated ability to translate complex operational processes into clear product requirements, business rules, controls, and test scenarios, and to support UAT validation.
  • Proven functional leadership across cross-functional teams, including Technology, Operations, Product, and Compliance.

MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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