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Non Customer Facing Remote Jobs in Rochester, NY

Webbing

CSM Team Lead

York, NY · On-site +1

... customer-facing teams - a must. * Experience managing channel partners, resellers, and indirect ... Fully remote role * Medical benefits

Verify

Certified Auditor

Victor, NY · Remote

... with customer-specific requirements (e.g., flow-down requirements). * Identify non-conformances ... Conduct on-site and remote audits of suppliers to verify compliance with AS9100 requirements.

Verify

Certified Auditor

Victor, NY · Remote

... with customer-specific requirements (e.g., flow-down requirements). * Identify non-conformances ... Conduct on-site and remote audits of suppliers to verify compliance with AS9100 requirements.

Verify Inc.

Certified Auditor

Victor, NY · Remote

... with customer-specific requirements (e.g., flow-down requirements). * Identify non-conformances ... Conduct on-site and remote audits of suppliers to verify compliance with AS9100 requirements.

Webbing

Sales Engineer - USA

York, NY · On-site +1

Manage the customers' technical queries and monitor support requests to ensure that the company ... Fully remote role. * Medical benefits. #LI-HT1

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Non Customer Facing Remote information

See Rochester, NY salary details

$9

$18

$25

How much do non customer facing remote jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for non customer facing remote in Rochester, NY is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What are some remote jobs that don't require talking to people?

Non customer facing remote jobs include roles such as data entry, transcription, software development, graphic design, and writing. These positions typically involve tasks that can be completed independently using a computer and require skills like attention to detail, technical proficiency, or creativity. They often allow for flexible schedules and minimal direct communication with clients or colleagues.

How to make $1000 a week remotely?

To make $1000 a week remotely in a non-customer facing role, you can pursue high-paying freelance or contract work, such as writing, programming, or digital marketing, which often pay per project or hourly rates. Building specialized skills, gaining certifications, and consistently applying to well-paying remote jobs can help achieve this income level, especially if working full-time or multiple part-time roles.

What are some common challenges faced in non-customer facing remote roles, and how can they be addressed?

A key challenge in non-customer facing remote roles is maintaining effective communication and collaboration with team members, as there is less direct interaction compared to in-office settings. It can also be difficult to stay motivated and organized without regular supervision or immediate feedback. To address these challenges, it's important to establish clear communication channels, set regular check-ins or team meetings, and utilize project management tools to track progress. Prioritizing self-discipline and proactively seeking clarification when needed can also help remote employees thrive in these roles.

What is the difference between Non Customer Facing Remote vs Customer Service Representative?

AspectNon Customer Facing RemoteCustomer Service Representative
Work EnvironmentRemote, no direct customer interactionRemote or in-office, direct customer interaction
Required SkillsTechnical skills, data analysis, documentationCommunication, problem-solving, empathy
Common CertificationsNone specific, depending on industryCustomer service certifications often preferred
Industry UsageIT, finance, administrative rolesRetail, tech support, hospitality

Non Customer Facing Remote roles focus on tasks like data management and technical support without direct customer contact, while Customer Service Representatives handle customer inquiries and support. Both can be remote, but their skills and interactions differ significantly.

What are the key skills and qualifications needed to thrive in a non-customer-facing remote role, and why are they important?

To thrive in a non-customer-facing remote role, you typically need strong self-management skills, proficiency in your field (such as data entry, research, or software development), and relevant educational or experience-based qualifications. Familiarity with collaboration tools like Slack, project management systems such as Trello or Asana, and remote communication platforms is often essential. Excellent organizational skills, reliability, and proactive communication are standout soft skills in this context. These abilities ensure that tasks are completed efficiently and accurately, supporting team goals without direct supervision.

What are some non-client facing jobs?

Non-customer facing remote jobs include roles such as data analysts, software developers, technical writers, quality assurance testers, and IT support specialists. These positions typically involve tasks that do not require direct interaction with clients and often focus on individual work, technical skills, and remote collaboration tools.

What jobs can I do that aren't customer facing?

Non-customer facing remote jobs include roles such as data analysts, software developers, content writers, graphic designers, and IT support specialists. These positions typically require technical skills, self-motivation, and the ability to work independently in a virtual environment.

What are non customer facing remote jobs?

Non customer facing remote jobs are positions that allow employees to work from home or another remote location without directly interacting with customers. These roles typically involve internal tasks such as data analysis, software development, content writing, accounting, or IT support. Employees in these jobs communicate mainly with coworkers or management rather than clients or the public, making them ideal for those who prefer behind-the-scenes work. The demand for such remote roles has increased with the rise of digital workplaces and flexible work arrangements.
What are popular job titles related to Non Customer Facing Remote jobs in Rochester, NY? For Non Customer Facing Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Non Customer Facing Remote jobs in Rochester, NY look for? The top searched job categories for Non Customer Facing Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Non Customer Facing Remote jobs? Cities near Rochester, NY with the most Non Customer Facing Remote job openings:
Non Customer Facing Remote jobs near you
Infographic showing various Non Customer Facing Remote job openings in Rochester, NY as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 11% In-person, and 89% Remote job distribution, with an average salary of $38,711 per year, or $18.6 per hour.

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Posted 18 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

Apply