NOC Engineer / NOC Lead
Infrastructure operations · shared across customers
Reports to: Manager, NOC (or Director, Service Operations)
Location: Remote (US) with assigned shift; rotating coverage
Department: Infrastructure & DC Operations / Network Engineering
Position summary
The NOC Engineer operates STN\'s 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs.
Key responsibilities
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Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis
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Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed
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Execute documented runbooks for common platform, network, and hardware issues
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Manage the incident lifecycle including initial customer notification and status updates
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Coordinate planned maintenance windows and change windows with internal teams and customers
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Update status pages and customer-facing communications during incidents
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Maintain shift handoff documentation and active-incident logs
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Support ticket queue handling including Tier 1 ticket resolution
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Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks
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Work rotating shifts including nights, weekends, and holidays
Required qualifications
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3+ years in a NOC, SOC, or IT operations function
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Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent)
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Strong Linux and basic networking fundamentals
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Excellent written and verbal communication, particularly under pressure
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Willingness and ability to work rotating shifts including overnight coverage
Preferred qualifications
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GPU, HPC, or large-scale cloud infrastructure background
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ITIL Foundations certification
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Demonstrated on-call and major-incident response experience
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Scripting skills (Python, Bash) for runbook automation