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Night Shift Remote Operations Manager Jobs in Reston, VA

ICF

Operations Lead (Enterprise Platforms)

Reston, VA · Remote

Working closely with the Program Manager and Government stakeholders, the Operations Lead will ... Job Location Remote work within the United States is authorized.Must support US Eastern time zone ...

CenCore LLC

Operations Program Manager

Manassas, VA · On-site +1

$100K - $115K/yr

Ability to manage multiple priorities, deadlines, and stakeholder needs in a remote work ... Experience supporting security operations, government contracts, cleared programs, or mission ...

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The SOC Manager leads the daily operations of the Security Operations Center and owns the end-to ... Remote work requires a high level of trust in our employees, and we strictly adhere to the details ...

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

  • Medical

  • Dental

  • Vision

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... the Operations Management SOP.Serve as the on‑shift liaison between Tier 1 agents and TSD ...

Maximus

Security Operations Shift Lead

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... managing incident response workflows, ensuring actions align with established procedures ...

Maximus

Security Operations Shift Lead

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... managing incident response workflows, ensuring actions align with established procedures ...

Iridium Satellite, LLC

SDA T3 Program Manager

Reston, VA · On-site +1

$122K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and remote operations all rely on Iridium to stay connected. We take our responsibility for ... Work with senior management to develop strategic plans associated with the development and ...

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All JobsOperations JobsNight Shift Remote Operations Manager JobsNight Shift Remote Operations Manager Jobs in Reston, VA

Night Shift Remote Operations Manager information

See Reston, VA salary details

$11

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$36

How much do night shift remote operations manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for night shift remote operations manager in Reston, VA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $24.28 per hour, depending on experience, location, and employer.

What does a night shift remote operations manager do?

A Night Shift Remote Operations Manager oversees and coordinates the activities of a team or department outside of regular business hours, typically during nighttime. This role involves monitoring operations remotely, resolving issues as they arise, ensuring productivity standards are met, and communicating with day shift managers for seamless handovers. They are responsible for maintaining workflows, managing staff performance, and handling emergencies or escalations that occur during the night shift. Their goal is to ensure business continuity and operational efficiency even when most of the company is offline.

What are the main challenges faced by a night shift remote operations manager, and how can they be addressed?

As a Night Shift Remote Operations Manager, one of the primary challenges is ensuring seamless communication and coordination across time zones when most of the team or stakeholders may be offline. Additionally, handling urgent issues independently and maintaining productivity during non-traditional hours can be demanding. To address these challenges, it's important to implement clear protocols for after-hours incidents, utilize robust digital communication tools, and foster a strong sense of accountability among the night shift team. Regular check-ins with day shift managers and thorough handover documentation also help ensure smooth operations.

What is the difference between Night Shift Remote Operations Manager vs Night Shift Remote Operations Supervisor?

AspectNight Shift Remote Operations ManagerNight Shift Remote Operations Supervisor
CredentialsTypically requires a bachelor's degree in operations, management, or related field; certifications like PMP are commonUsually requires similar educational background; certifications are less common but may include operational or supervisory courses
Work EnvironmentOversees remote teams during night shifts, manages operations, and ensures efficiencySupervises night shift staff, monitors daily activities, and enforces policies remotely
Employer & Industry UsageUsed in logistics, manufacturing, and customer service industries with remote teamsCommon in call centers, IT support, and logistics sectors with remote night operations

The Night Shift Remote Operations Manager focuses on strategic oversight and overall management of remote night shift teams, while the Night Shift Remote Operations Supervisor handles daily supervision and direct team oversight. Both roles require similar credentials and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a night shift remote operations manager?

To thrive as a Night Shift Remote Operations Manager, you need strong leadership abilities, operational oversight, and experience in managing distributed teams, often supported by a bachelor’s degree in business or a related field. Familiarity with remote collaboration tools, workflow management systems, and incident response platforms is typically required. Excellent communication, problem-solving skills, and the ability to make decisions under pressure help set top performers apart. These competencies ensure smooth overnight operations, rapid issue resolution, and effective coordination across time zones.

What are popular job titles related to Night Shift Remote Operations Manager jobs in Reston, VA?

For Night Shift Remote Operations Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Night Shift Remote Operations Manager jobs in Reston, VA look for?

The top searched job categories for Night Shift Remote Operations Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Night Shift Remote Operations Manager jobs?

Cities near Reston, VA with the most Night Shift Remote Operations Manager job openings:

Night Shift Remote Operations Manager jobs near you
Infographic showing various Night Shift Remote Operations Manager job openings in Reston, VA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,487 per year, or $21.4 per hour.

Operations Lead (Enterprise Platforms)

ICF

Reston, VA • Remote

Full-time

Posted 21 days ago

Job description

Please note:This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award.

Our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients. ICF combines deep domainexpertisewith innovative technologies to design, build, modernize, andoperatemission-critical systems that improve operational efficiency and customer experience.

ICF is seeking an experiencedOperations Leadto oversee day-to-day operations for a large federal contact center while leading the operational transformation required to modernize andconsolidatemultiple customer support organizations into a unified enterprise customer engagement capability.

Working closely with the Program Manager and Government stakeholders, the Operations Lead will provide leadership for contact center operations, workforce management, quality assurance, training, and knowledge management while guiding the operational integration and continuous improvement of customer support services. The successful candidate willpossessstrong operational leadership skills, business acumen, and experience leading large contact center organizations through modernization and organizational change.

Job Location

Remote work within the United States is authorized.Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF doesmonitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Key Responsibilities

  • Lead day-to-day operations for a large federal contact center supporting Tier 1 and Tier 2 customer support services while driving operational transformation and modernization initiatives.

  • Provide leadership and supervision for managers responsible for customer support operations, workforce management, quality assurance, training, and knowledge management.

  • Ensure operational performance meets contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality standards, customer experienceobjectives, and other performance metrics.

  • Drive operational consistency, process standardization, and consolidation of customer support functions into a unified enterprise operating model.

  • Lead operational readiness activities supporting modernization initiatives, technology deployments, service transitions, and organizational change.

  • Monitor operational performance,identifyrisks, and implement corrective actions to improve operational efficiency and customer outcomes.

  • Build collaborative relationships with Government stakeholders, program leadership, operational teams, and service delivery partners to ensure successful program execution.

  • Prepare operational dashboards, reports, and leadership briefings that communicate operational performance, trends, and recommendations.

Basic Qualifications

  • Ability to obtain andmaintaina Public Trust determination.

  • Mustresidein the United States, and work must be performed within the United States.

  • Bachelor's degree from an accredited institution or equivalent combination of education and experience.

  • 8+ years of experience leading enterprise contact center or customer engagement operations, including responsibility for operational performance, workforce leadership, and service delivery.

  • 5+ years of experience leading managers or supervisors responsible for customer support operations

Preferred Qualifications

  • Experience supporting Tier 0 service capabilities, including call deflection, service demand analysis, process automation, and continuous service improvement.

  • Experience overseeing workforce management, quality assurance, training, and knowledge management functions.

  • Experience managing operational performance using Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality metrics, and customer satisfaction measures.

  • Experience leading operational transformation, service modernization, or organizational change initiatives.

  • Experience supporting federal government customer engagement or contact center programs.

  • Experience leading contact center consolidation, modernization, or operational transformation initiatives.

  • Experience supporting omnichannel customer engagement environments.

  • Experience with customer relationship management (CRM), IT service management (ITSM), or customer engagement platforms.

  • Lean Six Sigma, ITIL Foundation, Project Management Professional (PMP), or other relevant operational management certifications.

Professional Skills

  • Demonstrated leadership and supervisory experience leading multidisciplinary operational organizations.

  • Strong business acumen with the ability to balance customer expectations, operational priorities, contractual requirements, and organizationalobjectives.

  • Excellent communication, stakeholder engagement, and relationship management skills.

  • Strong analytical and problem-solving skills with the ability to make data-driven operational decisions.

  • Ability to lead teams through organizational change whilemaintainingoperational performance and customer satisfaction.

  • Proven ability to foster collaboration across operations, workforce management, quality assurance, training, knowledge management, and program leadership.


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$174,701.00 - $296,992.00Nationwide Remote Office (US99)

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