ZipRecruiter

Log In

1

Night Shift Call Center Jobs in Rio Rancho, NM (NOW HIRING)

SOS International LLC

Call Agent

Albuquerque, NM · On-site

$14.50 - $19.25/hr

Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported ...

Santa Fe Care Center

Night Nurse (RN/LPN)

Rio Rancho, NM

$25.75 - $35/hr

Night Shift Nurse (RN/LPN) Sign-On Bonus: Up to $6,000 Night & Weekend Shift Differentials Available Position Purpose The Night Shift Nurse (RN/LPN) plays a critical role indelivering high-quality ...

Santa Fe Care Center

Night Nurse (RN/LPN)

Rio Rancho, NM · On-site

$25.75 - $35/hr

Night Shift Nurse (RN/LPN) Sign-On Bonus: Up to $6,000 Night & Weekend Shift Differentials Available Position Purpose The Night Shift Nurse (RN/LPN) plays a critical role indelivering high-quality ...

Santa Fe Care Center

Night Nurse (RN/LPN)

Rio Rancho, NM · On-site

$24.50 - $33.25/hr

Night Shift Nurse (RN/LPN) Sign-On Bonus: Up to $6,000 Night & Weekend Shift Differentials Available Position Purpose The Night Shift Nurse (RN/LPN) plays a critical role indelivering high-quality ...

next page

Showing results 1-20

All JobsCall Center JobsNight Shift Call Center JobsNight Shift Call Center Jobs in Rio Rancho, NM

Night Shift Call Center information

See Rio Rancho, NM salary details

$9

$16

$23

How much do night shift call center jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for night shift call center in Rio Rancho, NM is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Night Shift Call Center Agent, and why are they important?

To thrive as a Night Shift Call Center Agent, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer proficiency are typically required. Patience, resilience, and the ability to stay focused during non-traditional hours set outstanding agents apart. These skills and qualities ensure effective customer support, high performance, and reliable service during overnight shifts.

What is the difference between Night Shift Call Center vs Customer Service Representative?

AspectNight Shift Call CenterCustomer Service Representative
Work HoursPrimarily overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceOffice, retail, or remote settings
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, patience, product knowledge
Industry UsageCustomer support, technical support, salesCustomer support, sales, account management

The Night Shift Call Center typically involves working overnight hours in a call center environment, focusing on customer support or sales. Customer Service Representatives may work during regular hours or remotely, providing similar support but often during daytime shifts. Both roles require strong communication skills and industry-specific knowledge, but differ mainly in work hours and environment.

What are night shift call center jobs?

Night shift call center jobs involve handling customer inquiries, support requests, or outbound calls during nighttime hours, often to provide 24/7 service or to assist customers in different time zones. Employees typically work late evening, overnight, or early morning shifts. These roles may involve answering phone calls, responding to emails or chats, and resolving issues for customers. Night shift call center agents need strong communication skills, patience, and the ability to work effectively during non-traditional hours. Many companies offer additional compensation or benefits for working night shifts.

What are some common challenges faced by employees working the night shift in a call center, and how can they be managed?

Working the night shift in a call center often means adjusting to a different sleep schedule and managing fatigue, as you may be working when your body is naturally used to resting. Night shift employees may also experience less direct supervision and fewer colleagues on-site, requiring strong self-motivation and problem-solving skills. To manage these challenges, it’s important to establish a consistent sleep routine, communicate regularly with your team, and take scheduled breaks to stay alert. Many call centers provide additional support and resources for night shift workers, such as wellness programs or access to supervisors during off-hours.
What are popular job titles related to Night Shift Call Center jobs in Rio Rancho, NM? For Night Shift Call Center jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Night Shift Call Center jobs in Rio Rancho, NM look for? The top searched job categories for Night Shift Call Center jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Night Shift Call Center jobs? Cities near Rio Rancho, NM with the most Night Shift Call Center job openings:
Night Shift Call Center jobs near you
Call Center Representative

Call Center Representative

Presbyterian Healthcare Services

Albuquerque, NM • On-site

$16.79 - $24.95/hr

Other

Medical, Dental, Vision, Life

This job post has expired today. Applications are no longer accepted.

Presbyterian Healthcare Services rating

7.2

Company rating: 7.2 out of 10

Based on 160 frontline employees who took The Breakroom Quiz

327th of 881 rated healthcare providers

Job description

Location Address:

9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range:

Minimum Offer $16.79 Maximum Offer $24.95 Now Hiring: Call Center Representative

Summary:

Please note. This role is a work at home role available for New Mexico residents only at this time.
Build your Career. Make a Difference. Presbyterian is hiring a skilled Call Center Representative to join our team. Type of Opportunity: Full time Job Exempt: No Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)

Responsibilities:

Responsible for providing customer service for members and providers in all PHP benefit plans. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat and in person inquires.

Some key responsibilities include

  • High school diploma plus one to three years office/business experience; call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department.
  • Claims processing experience in managed care with possible enrollment experience is preferred.
  • Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff. Written communication skills as well as business writing and presentation skills are required.
  • Requires strong organizational skills, ability to create, sort and analyze reports (Excel, Access, etc) and system processes.
  • A thorough knowledge of reimbursement methodologies i.e. DRG, Relative Value Systems, Per Diem, Fee schedule, Capitation, etc and some knowledge of risk sharing programs helpful.
  • Some knowledge of CRM and Facets, as well as any other databases that may be used PHS Enterprise wide.
  • Demonstrated ability to function effectively as a team member. Requires ability to retain plan details and basic medical terminology.
  • Must be able to work cooperatively with other employees and function under pressure. Demonstrated ability to sustain quality standards. Must be able to prove ability to type 30 wpm with 90% accuracy.
  • This is an evergreen requisition

Qualifications:

  • High school/GED diploma
  • One year office/business experience
  • Call Center experience preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.


Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.


Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.


About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

What Presbyterian Healthcare Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Presbyterian Healthcare Services logo

About Presbyterian Healthcare Services

Sourced by ZipRecruiter

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Albuquerque, NM, US

Year founded

1908

Social media

FacebookTwitter

View All Presbyterian Healthcare Services Jobs

Apply