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Night Shift Call Center Jobs in Raleigh, NC (NOW HIRING)

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Regular Shift: 11:30 AM - 8:00 PM, Monday-Friday or Tuesday-Saturday * Rotating Saturdays: Once per ... The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... Possible shift work. Selection based upon candidate's ability to meet qualifications at the best ...

Ultimate LLC

Bilingual Call Center Rep.

Raleigh, NC · On-site

$19 - $21/hr

Monday - Friday, 8 hour shift between the hours of 8am-6pm NO Sales! Great benefits! Growth ... or GED REQUIRED Customer Service or Call Center experience Good work history Reliable ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

Summit BHC

Intake RN- Full Time- Night Shift

Garner, NC · On-site

Intake RN- Full Time- Night Shift | Raleigh Oaks Behavioral Health | Garner, North Carolina About ... Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ...

Summit BHC

Intake RN- Full Time- Night Shift

Garner, NC · On-site

Intake RN- Full Time- Night Shift | Raleigh Oaks Behavioral Health | Garner, North Carolina About ... Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ...

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All JobsCall Center JobsNight Shift Call Center JobsNight Shift Call Center Jobs in Raleigh, NC

Night Shift Call Center information

See Raleigh, NC salary details

$10

$16

$24

How much do night shift call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for night shift call center in Raleigh, NC is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What is a night shift call center job?

Night shift call center jobs involve handling customer inquiries, support requests, or outbound calls during nighttime hours, often to provide 24/7 service or to assist customers in different time zones. Employees typically work late evening, overnight, or early morning shifts. These roles may involve answering phone calls, responding to emails or chats, and resolving issues for customers. Night shift call center agents need strong communication skills, patience, and the ability to work effectively during non-traditional hours. Many companies offer additional compensation or benefits for working night shifts.

What are the key skills and qualifications needed to thrive as a night shift call center agent?

To thrive as a Night Shift Call Center Agent, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer proficiency are typically required. Patience, resilience, and the ability to stay focused during non-traditional hours set outstanding agents apart. These skills and qualities ensure effective customer support, high performance, and reliable service during overnight shifts.

What are some common challenges faced by employees working the night shift in a call center, and how can they be managed?

Working the night shift in a call center often means adjusting to a different sleep schedule and managing fatigue, as you may be working when your body is naturally used to resting. Night shift employees may also experience less direct supervision and fewer colleagues on-site, requiring strong self-motivation and problem-solving skills. To manage these challenges, it’s important to establish a consistent sleep routine, communicate regularly with your team, and take scheduled breaks to stay alert. Many call centers provide additional support and resources for night shift workers, such as wellness programs or access to supervisors during off-hours.

What is the difference between Night Shift Call Center vs Customer Service Representative?

AspectNight Shift Call CenterCustomer Service Representative
Work HoursPrimarily overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceOffice, retail, or remote settings
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, patience, product knowledge
Industry UsageCustomer support, technical support, salesCustomer support, sales, account management

The Night Shift Call Center typically involves working overnight hours in a call center environment, focusing on customer support or sales. Customer Service Representatives may work during regular hours or remotely, providing similar support but often during daytime shifts. Both roles require strong communication skills and industry-specific knowledge, but differ mainly in work hours and environment.

What are popular job titles related to Night Shift Call Center jobs in Raleigh, NC?

For Night Shift Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Night Shift Call Center jobs in Raleigh, NC look for?

The top searched job categories for Night Shift Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Night Shift Call Center jobs?

Cities near Raleigh, NC with the most Night Shift Call Center job openings:

Night Shift Call Center jobs near you
Infographic showing various Night Shift Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 4% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,810 per year, or $16.7 per hour.

Call Center Representative

Avcend

Cary, NC • On-site

$20.40/hr

Contractor

Re-posted 29 days ago

Job description

Job Title: Call Center Representative
Client: McKesson
Pay Rate: $20.40/hour on W2
Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
Work Location: Onsite – 11800 Weston Parkway, Cary, NC
 

Work Schedule:

  • Regular Shift: 11:30 AM – 8:00 PM, Monday–Friday or Tuesday–Saturday
  • Rotating Saturdays: Once per month (weekday off provided)
  • Training Schedule: Onsite, 9:00 AM – 6:00 PM for 3–6 weeks
 

Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.

Key Responsibilities:

  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints

Required Qualifications:

  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)

Preferred Qualifications:

  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge

Additional Notes:

  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)