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Night Shift Call Center Representative Jobs in Decatur, GA

Innovation At Work

Call Center Representative

Decatur, GA · On-site

$15.50 - $19.50/hr

Switchboard Operator Essential Duties & Responsibilities (included but not limited to): The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise ...

Serco

Call Center Rep - Temporary

Atlanta, GA · On-site

$15 - $19.25/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

RemX

Call Center Retention & Sales Rep

Atlanta, GA · On-site

$17/hr

* Title: Customer Service Retention & Sales Representative (Call Center Rep) * Location: Onsite ... Flexible availability required between 8:00 AM and 8:00 PM EST . (Shift assignments may change ...

RemX

Be Seen First

Inbound Call Center Representative

Johns Creek, GA · On-site

$20/hr

High volume call center experience * 1+ year of customer service or call center experience * Strong communication and active listening skills * Ability to multitask and navigate multiple systems ...

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Night Shift Call Center Representative information

See Decatur, GA salary details

$10

$17

$24

How much do night shift call center representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for night shift call center representative in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What is a night shift call center representative?

A Night Shift Call Center Representative handles customer inquiries, resolves issues, and provides support during overnight hours. They typically work in industries like customer service, tech support, or sales, ensuring 24/7 assistance for clients. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include answering calls, processing orders, troubleshooting problems, and documenting interactions. Night shift employees often receive shift differentials or benefits for working outside standard business hours.

What are the key skills and qualifications needed to thrive as a night shift call center representative?

To thrive as a Night Shift Call Center Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic data entry is often required. Strong problem-solving abilities, patience, and resilience are standout soft skills for this position. These skills ensure that representatives can efficiently assist customers, resolve issues, and maintain professionalism during high-pressure or late-night situations.

What are some common challenges faced by night shift call center representatives, and how can they be managed?

Night Shift Call Center Representatives often experience unique challenges such as managing fatigue, maintaining alertness during overnight hours, and handling a higher volume of urgent or complex customer inquiries. Balancing work-life routines and adapting to an unconventional sleep schedule can also pose difficulties. Successful representatives prioritize self-care, effective time management, and may take short breaks to stay focused throughout their shift. Employers typically offer support through structured schedules, access to wellness resources, and team collaboration to ensure a positive and productive work environment.

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For Night Shift Call Center Representative jobs in Decatur, GA, the most frequently searched job titles are:

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The top searched job categories for Night Shift Call Center Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Night Shift Call Center Representative jobs?

Cities near Decatur, GA with the most Night Shift Call Center Representative job openings:

Night Shift Call Center Representative jobs near you

Call Center Representative - Bilingual Spanish

A Smile 4 U

Alpharetta, GA • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 19 days ago

Job description

Location: Alpharetta, GA
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
About Us
We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment.
A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.
The ideal Candidate
  • Compassionate, detail-oriented, and adaptable
  • Comfortable in a fast-paced, team-driven office
  • Can-do attitude
Key Responsibilities
  • Answer incoming calls and emails promptly and professionally
  • Make daily outbound calls to schedule patient appointments per clinic protocols
  • Document all call interactions according to standard operating procedures
  • Assist in resolving customer complaints with the support of the Customer Service Manager
  • Enter new patient information into the practice management system
  • Update existing patient records
Required Qualifications
  • Bilingual in Spanish
  • Previous customer service, call center experience is a plus
  • Strong interpersonal, communication and organizational skills
  • Customer service oriented with a professional demeanor
  • Reliable, organized and collaborative team player
Benefits
  • Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)
  • Employee discount
  • Paid Time Off (PTO) and Paid Holidays
  • Opportunities for professional growth
Dental experience is highly preferred
Pay is based on experience
Are you willing to consent to a background check including a criminal record check, employment, and education verification?

Apply