ZipRecruiter

Log In

1

Night Shift Call Center Representative Jobs in Decatur, GA

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Manage and lead a team of call center representatives * Develop and implement strategies to improve customer service and satisfaction * Monitor and analyze call center performance metrics to identify ...

RemX

Be Seen First

Bilingual Call Center Representative

Sandy Springs, GA · On-site

$19/hr

Previous call center or contact center experience required. * Strong verbal communication skills with a professional and engaging phone presence. * Excellent written communication skills.

Eagle Resource Group

Be Seen First

Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The Bilingual Call Center Supervisor oversees a small team of 1-10 call center representatives ... Manage scheduling and shift coverage * Handle customer escalations promptly and professionally ...

next page

Showing results 1-20

All JobsCall Center Representative JobsNight Shift Call Center Representative JobsNight Shift Call Center Representative Jobs in Decatur, GA

Night Shift Call Center Representative information

See Decatur, GA salary details

$10

$17

$24

How much do night shift call center representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for night shift call center representative in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Night Shift Call Center Representative position, and why are they important?

To thrive as a Night Shift Call Center Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic data entry is often required. Strong problem-solving abilities, patience, and resilience are standout soft skills for this position. These skills ensure that representatives can efficiently assist customers, resolve issues, and maintain professionalism during high-pressure or late-night situations.

What are some common challenges faced by Night Shift Call Center Representatives, and how can they be managed?

Night Shift Call Center Representatives often experience unique challenges such as managing fatigue, maintaining alertness during overnight hours, and handling a higher volume of urgent or complex customer inquiries. Balancing work-life routines and adapting to an unconventional sleep schedule can also pose difficulties. Successful representatives prioritize self-care, effective time management, and may take short breaks to stay focused throughout their shift. Employers typically offer support through structured schedules, access to wellness resources, and team collaboration to ensure a positive and productive work environment.

What is a Night Shift Call Center Representative job?

A Night Shift Call Center Representative handles customer inquiries, resolves issues, and provides support during overnight hours. They typically work in industries like customer service, tech support, or sales, ensuring 24/7 assistance for clients. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include answering calls, processing orders, troubleshooting problems, and documenting interactions. Night shift employees often receive shift differentials or benefits for working outside standard business hours.

What are popular job titles related to Night Shift Call Center Representative jobs in Decatur, GA? For Night Shift Call Center Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Night Shift Call Center Representative jobs in Decatur, GA look for? The top searched job categories for Night Shift Call Center Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Night Shift Call Center Representative jobs? Cities near Decatur, GA with the most Night Shift Call Center Representative job openings:
Night Shift Call Center Representative jobs near you

Call Center Representative - Tucker, GA

Best Foot Forward

Tucker, GA • On-site

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Job Type
Full-time
Description
In our outbound call center, Call Center Representatives will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.
Pay Rate: $18.00 per hour + overtime and bonus opportunities
Responsibilities
  • Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
  • Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
  • Ensure the security of customer information and regularly update reports.
  • Understand state and federal laws about HIPPA and skip-tracing activities.
  • Performs other related duties as required.

Requirements
  • Has prior call center, collections, or skip tracing experience/knowledge (preferred).
  • Speaks fluent English and Spanish or other language.
  • Demonstrates excellent written and verbal communication skills.
  • Maintains strong computer skills and is proficient in Microsoft Office or related software/databases is a must.
  • Exhibits integrity and discretion in handling confidential medical information.
  • Is a team player with a strong work ethic and a positive attitude.
  • Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
  • Can pass a background check and drug screening (positive THC tests will not disqualify employment).

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Salary Description
$18 + OT & Bonus Opportunities

Apply