ZipRecruiter

Log In

1

Night Shift Call Center Representative Jobs in Decatur, GA

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

AnswerMTI

Call Center Representative

Atlanta, GA · On-site

$16/hr

Full-Time Call Center RepresentativeLocation: Atlanta, GA (In-Office) l Pay: $16/hrSchedule: 40 hours/week, 10-hrs Shifts l Must work one weekend day (Sat or Sun) and HolidaysAt AMTI, we pride ...

thryvlgbt

Call Center Manager

Atlanta, GA

Manage and lead a team of call center representatives * Develop and implement strategies to improve customer service and satisfaction * Monitor and analyze call center performance metrics to identify ...

previous pagenext page

Showing results 21-40

All JobsCall Center Representative JobsNight Shift Call Center Representative JobsNight Shift Call Center Representative Jobs in Decatur, GA

Night Shift Call Center Representative information

See Decatur, GA salary details

$10

$17

$24

How much do night shift call center representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for night shift call center representative in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What is a night shift call center representative?

A Night Shift Call Center Representative handles customer inquiries, resolves issues, and provides support during overnight hours. They typically work in industries like customer service, tech support, or sales, ensuring 24/7 assistance for clients. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include answering calls, processing orders, troubleshooting problems, and documenting interactions. Night shift employees often receive shift differentials or benefits for working outside standard business hours.

What are the key skills and qualifications needed to thrive as a night shift call center representative?

To thrive as a Night Shift Call Center Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic data entry is often required. Strong problem-solving abilities, patience, and resilience are standout soft skills for this position. These skills ensure that representatives can efficiently assist customers, resolve issues, and maintain professionalism during high-pressure or late-night situations.

What are some common challenges faced by night shift call center representatives, and how can they be managed?

Night Shift Call Center Representatives often experience unique challenges such as managing fatigue, maintaining alertness during overnight hours, and handling a higher volume of urgent or complex customer inquiries. Balancing work-life routines and adapting to an unconventional sleep schedule can also pose difficulties. Successful representatives prioritize self-care, effective time management, and may take short breaks to stay focused throughout their shift. Employers typically offer support through structured schedules, access to wellness resources, and team collaboration to ensure a positive and productive work environment.

What are popular job titles related to Night Shift Call Center Representative jobs in Decatur, GA?

For Night Shift Call Center Representative jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Night Shift Call Center Representative jobs in Decatur, GA look for?

The top searched job categories for Night Shift Call Center Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Night Shift Call Center Representative jobs?

Cities near Decatur, GA with the most Night Shift Call Center Representative job openings:

Night Shift Call Center Representative jobs near you

Bilingual Call Center Representative

Ascensus

Atlanta, GA • On-site

$19/hr

Other

Retirement

Re-posted 29 days ago

Ascensus rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

45th of 151 rated financial services

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!
Video Interviewing:
As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here!
The hourly rate is $19. Class start dates are:

  • 8/5/26
****These positions are 100% fully remote****
The first 4 weeks consist of training from 10:00 am to 6:30 pm EST.
After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time):
Late Shift
  • 11:30 am to 8:00 pm
  • 12:30 pm to 9:00 pm
  • 1:30 pm to 10:00 pm
  • 2:30 pm to 11:00 pm
The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.
Essential Functions
Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Below functions are across all roles.
  • Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
  • Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.
  • Process financial and non-financial transactions timely and accurate.
  • Demonstrate flexibility and team-orientation.
  • Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Required Education and Experience
  • Bilingual in English and Spanish required.
  • High school diploma or GED, and further applicable education or equivalent experience.
  • 1+ years of call center or customer service experience preferred
  • Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
  • Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smart phone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.
  • Computer proficiency is required
  • Excellent listening, verbal and written skills
  • Detail oriented, flexible, and self-motivated

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

What Ascensus employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply