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Night Shift Call Center Representative Jobs in Decatur, GA

Ryder

Call Center Representative

Alpharetta, GA · Remote

$18/hr

An 8:00pm shift start is considered 2nd shift Salary: $18.00/hr, - shift differential of $1.00 is ... Call Center Customer Service Representatives will be required to participate in QA reviews ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

Express Employment Professionals

Be Seen First

Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift ... 8 hours per shift, Day or Night -Need to be able to work a Saturday OR Sunday every week -TOTAL ...

AnswerMTI

Call Center Representative

Atlanta, GA · On-site

$16/hr

Full-Time Call Center Representative Location: Atlanta, GA AMTI is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Monday-Friday, 8:00 AM-5:00 PM About Us We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate ...

RemX

Call Center Representative

Atlanta, GA · On-site

$20/hr

... Call Center Specialist Schedule: Monday to Friday and rotating Saturdays (2-3 per month) * -Hours of operation are 7am-7pm M-F and 7a-4pm Saturday. ? * Our representatives work 8-hour shifts within ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... work specified shift and extended hours as necessary Qualifications High School diploma or ...

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... work specified shift and extended hours as necessary Qualifications High School diploma or ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

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Night Shift Call Center Representative information

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$10

$17

$24

How much do night shift call center representative jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for night shift call center representative in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Night Shift Call Center Representative position, and why are they important?

To thrive as a Night Shift Call Center Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic data entry is often required. Strong problem-solving abilities, patience, and resilience are standout soft skills for this position. These skills ensure that representatives can efficiently assist customers, resolve issues, and maintain professionalism during high-pressure or late-night situations.

What are some common challenges faced by Night Shift Call Center Representatives, and how can they be managed?

Night Shift Call Center Representatives often experience unique challenges such as managing fatigue, maintaining alertness during overnight hours, and handling a higher volume of urgent or complex customer inquiries. Balancing work-life routines and adapting to an unconventional sleep schedule can also pose difficulties. Successful representatives prioritize self-care, effective time management, and may take short breaks to stay focused throughout their shift. Employers typically offer support through structured schedules, access to wellness resources, and team collaboration to ensure a positive and productive work environment.

What is a Night Shift Call Center Representative job?

A Night Shift Call Center Representative handles customer inquiries, resolves issues, and provides support during overnight hours. They typically work in industries like customer service, tech support, or sales, ensuring 24/7 assistance for clients. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include answering calls, processing orders, troubleshooting problems, and documenting interactions. Night shift employees often receive shift differentials or benefits for working outside standard business hours.

What are popular job titles related to Night Shift Call Center Representative jobs in Decatur, GA? For Night Shift Call Center Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Night Shift Call Center Representative jobs in Decatur, GA look for? The top searched job categories for Night Shift Call Center Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Night Shift Call Center Representative jobs? Cities near Decatur, GA with the most Night Shift Call Center Representative job openings:
Night Shift Call Center Representative jobs near you

Call Center Representative

Ryder System, Inc.

Alpharetta, GA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Ryder rating

7.2

Company rating: 7.2 out of 10

Based on 512 frontline employees who took The Breakroom Quiz

186th of 359 rated logistics

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here.
Job Description:
Summary
The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
Summary
The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
Schedule: Must be open to working a shift with a start time between the hours of 7:00am - 8:00pm. An 8:00pm shift start is considered 2nd shift
Salary: $18.00/hr, - shift differential of $1.00 is given if placed on 2nd shift
Remote Position - Remote Training - Start date: September 14, 2026
Prefer those with prior call center experience
Essential Functions
  • CUSTOMER SERVICE:
    Assist customers who are experiencing a vehicle breakdown
    Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
    Improve the quality and consistency of customer communications and ensure customer's expectations are met
    Drive improvement of Customer Satisfaction Index (CSI) scores
  • WORK FLOW MANAGEMENT:
    Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
    Coordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute units
    Coordinate outside repair with vendors and customers
  • ADMINISTRATIVE:
    Effectively handle all incoming calls and follow up calls
    Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc...
    All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

Additional Responsibilities
  • Performs other duties as assigned
  • Contribute to making the call center a great place to work
  • Display a courteous and positive attitude daily
  • The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays

Skills and Abilities
  • Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
  • Strong verbal and written communication skills
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
  • Ability to work independently and as a member of a team
  • Detail oriented with excellent follow-up practices
  • Apply effective phone skills
  • Ability to work in a fast paced environment with occasional process changes.
    Embrace change and growth as the call center is growing at a rapid pace.

Qualifications
  • H.S. diploma/GED required
  • Three (3) years or more in Customer Service with issues resolution required

Travel
None
DOT Regulated
No
#LI-post #INDexempt #FB
#LI-JJ
Job Category
Customer Service
Our Culture & Commitment:
At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
$18.00
Maximum Pay Range:
$18.00
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here.

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