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Night Customer Support Jobs (NOW HIRING)

Preventia Security

Customer Support Agent

Spring Hill, TN · On-site

$17.75 - $23.50/hr

Or prpose is to help people sleep t night n get the most ot of their y. We o this by esigning n instlling the best in home & bsiness secrity, tomtion, cmers n other life sfety procts. We hve loctions ...

UNCX Network

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative at UNCX Network Customer Support Representative at UNCX Network ... night, we are keen to hire people from Europe/Africa as well. The successful candidate will be ...

SKELAR

Customer Support Agent

$19.25 - $25.50/hr

Readiness to work in night shifts (~6 per month) from 23:00 to 7:00: we have a 30-minute break and ... Influence on Systemic Support for Ukraine . We have a charitable foundation SKELAR foundation ...

CadRemit

Customer Support Representative

$16.50 - $22.25/hr

Willingness to work rotating day and night shifts. * Exceptional verbal and written communication skills. * A people person who knows how to make others feel special and goes the extra mile for ...

Cloudbeds

Customer Support Coach - NORAM

North, SC · Remote

$55K - $77K/yr

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing ... Night Auditor, Revenue Manager, General Manager, or similar roles * Previous experience in customer ...

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Night Customer Support information

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How much do night customer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for night customer support in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Customer Support jobs?

The most popular types of Customer Support jobs are:

What are popular job titles related to Night Customer Support jobs?

For Night Customer Support jobs, the most frequently searched job titles are:

Customer Support Representative - Night Shift

Austin, TX • Remote

Allied Tech
See more jobs at Allied Techexternal

$61K - $74K/yr

Full-time

Re-posted 13 days ago

Job description

Customer Support Representative - Night Shift

It's been said that the secret of getting ahead is getting started. We'd add one thing to that: it helps considerably if you actually like people. We're building a team of thoughtful, service-minded people who find satisfaction in a good conversation, take pride in solving problems, and make every customer feel like they called at just the right time.


What is the pay?

  • $61,000 - $74,000 per year, based on experience
  • Individual performance-based bonus up to 10% of salary
  • Company performance-based bonus up to 10% of salary

What are the benefits?

  • Fully remote position
  • Competitive health, dental, and vision insurance
  • 401(k) with up to 6% company match
  • 40 days of paid time off, inclusive of vacation, sick days, and holidays
  • $200/month home-office stipend
  • Promote-from-within culture with clear opportunities for advancement

What will I be doing?

  • Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls
  • Resolving complex cases escalated by Customer Support Representatives
  • Troubleshooting both common and uncommon account and software-related issues for our clients' users
  • Guiding users through solutions in a clear and patient manner
  • Identifying patterns in escalated cases and surfacing insights to leadership
  • Escalating complex cases through structured workflows
  • Documenting issues and resolutions accurately within internal systems
  • Contributing to knowledge base articles for both common and uncommon issues
  • Following established processes to deliver consistent, high-quality support
  • Representing client brands with empathy and professionalism

What are the requirements?

  • Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions
  • Excellent written communication, including grammar, punctuation, and spelling
  • Comfortable navigating multiple software systems simultaneously
  • Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

  • 2+ years customer service, help desk, or other customer-facing support experience
  • 1+ year experience with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

  • Night Shift: 12:00 AM - 8:00 AM Central Time (CT)

Great customer support is about more than resolving issues -- it's about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we'd love to hear from you.