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Night Customer Support Jobs (NOW HIRING)

SPECTRUM

Customer Support Representative

Mcallen, TX · On-site

$20/hr

Must have the availability to work a variety of shifts including late night/overnight Good listener ... account support that our customers rely on. Here, you will work in a fast-paced environment ...

Citizen Advocates

CUSTOMER SUPPORT REPRESENTATIVE

Malone, NY · On-site

$16 - $22/hr

... each night, if applicable. 18. Prepare daily deposit. 19. Scanning and attaching documents into ... customer support duties as needed or directed by supervisor. 21. Respond to messages with the ...

Sutherland

English Customer Support (US Account)

English Customer Support (US Account) At Sutherland, we are a leading global business and digital ... only Flexibility with night and overnight shifts Flexibility with Rotational shifts Previous ...

SKELAR

Junior Customer Support Agent - RiseGuide

$19.25 - $25.50/hr

Junior Customer Support Agent RiseGuide - this is an expert-powered self-improvement application ... night shifts) and meet KPIs; * Improve support processes: from small changes in macros to testing ...

Samsara

Bilingual Customer Support Specialist

$17.50 - $22.50/hr

The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service ... Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the ...

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How much do night customer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for night customer support in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

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CUSTOMER SUPPORT REPRESENTATIVE

Watertown, NY • On-site

Citizen Advocates, Inc.
Health Care and Social Assistance • 51 - 200 employees
Learn more about Citizen Advocates, Inc.external

$17 - $22/hr

Part-time

Re-posted 3 days ago

Citizen Advocates rating

5.9

Company rating: 5.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

SUMMARY/OBJECTIVE:
The CSR is a multi-function position. This important position represents Citizen Advocates first contact with our clients. All CSR's will greet each client in a professional and friendly manner. CSR's will help in maintaining clinic operations with a focus on front window check in/out and all related customer support activities.
Essential Functions (Job Duties)
1. Conduct all intake activities for clients presenting at window, per intake procedures. Always verify and update information as applicable.
2. Refer client to insurance CSR as appropriate.
3. Responsible for entering all data into Netsmart immediately and accurately.
4. Collect any co pay due for that day's service as well as any outstanding balances in accordance with agency policies and procedures for fee schedules and collection. Log this amount on the deposit tracking sheet.
5. Open new screenings in Netsmart for all new clients.
6. Responsible for indicating client arrival on HER.
7. General continuous observation of waiting room for safety and environment.
8. Schedule all follow up appointments in accordance with clinician recommendation, ensuring clients are receiving no more than recommended appointments in advance.
9. Refill the supply of new client paperwork packets.
10. Process clinician work order requests, if applicable.
11. Follow all federal and state confidentiality laws re: HIPAA and CFR42.
12. Maintain clean equipment and uncluttered, safe, functional and effective work area.
13. Triage all incoming calls immediately and evaluate if crisis or standard call. Transfer call when appropriate to correct department or begin the process of helping caller with need (such as scheduling/intake process etc.).
14. Assist with continual review of the schedule to back fill and work the therapist need sooner list.
15. Complete all training required (Relias website) to perform any CSR duties.
16. Develop and maintain constructive and cooperative working relationships with all CABHS staff.
17. Transfer phones at end of shift to answering service (Malone/Saranac Lake clinic) providing accurate information to call center each night, if applicable.
18. Prepare daily deposit.
19. Scanning and attaching documents into Netsmart.
20. Assist in all other customer support duties as needed or directed by supervisor.
21. Respond to messages with the answering service.
Competencies
1. Confidentiality
2. Crisis Management
3. Customer/Client Focus
4. Problem Solving/Analysis
5. Time Management
6. Communication Proficiency
7. Teamwork Orientation
8. Technical Capacity
9. Comply with all CABHS policies and procedures

Position Type/Expected Hours of Work
Part Time Hours
Clinic working hours:
• Malone Clinic-variable hours, hours of operation are M, W, F 8a-5p, T, Th 8a-7p
• Massena Clinic-variable hours, hours of operation are M, T, W, F 8a-5p, Th 8a-7p
• Saranac Lake Clinic-variable hours, hours of operation are M, Th 8a-7p, T, W, F 8a-5p
• Crisis and Recovery Center- 24-hour operation. Schedule determined by supervisor to meet location/departmental needs.
Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur.
Travel
Occasional to frequent depending on need
Required Education and Experience
1. High school diploma or equivalent.
2. Work with mental health or substance use populations preferred.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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