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Network Support information

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$13

$24

$34

How much do network support jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for network support in Utah is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $25.82 per hour, depending on experience, location, and employer.

What is the difference between Network Support vs Network Administrator?

AspectNetwork SupportNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, sometimes higher certifications
Work EnvironmentHelpdesk, troubleshooting, user support, often in IT support teamsNetwork management, configuration, maintenance, often in IT departments
ResponsibilitiesAssist users, troubleshoot network issues, basic setupDesign, implement, monitor, and maintain network infrastructure
Employer & Industry UsageHelpdesk roles, small to medium businesses, IT support firmsLarge organizations, enterprise networks, government agencies

Network Support focuses on troubleshooting and assisting users with network issues, often in a helpdesk setting. Network Administrators handle the design, configuration, and maintenance of network infrastructure. While both roles require similar certifications and work in related environments, Network Support is more user-focused, whereas Network Administrators manage the overall network health and performance.

What is a Network Support role?

A Network Support professional is responsible for maintaining, troubleshooting, and supporting computer networks within an organization. Their duties include ensuring network connectivity, resolving network-related issues, and assisting with hardware and software configurations. They also monitor network performance, perform upgrades, and provide technical support to users. Network Support specialists play a crucial role in keeping business operations running smoothly by ensuring reliable and secure network infrastructure.

What are some common challenges faced by Network Support professionals, and how can they be addressed?

Network Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing hardware failures, and staying updated with rapidly evolving technologies. These challenges can be addressed by developing strong analytical skills, maintaining detailed documentation, and participating in ongoing training or certification programs. Collaboration with other IT teams and clear communication with end-users are also crucial for resolving issues efficiently and minimizing downtime.

What are the key skills and qualifications needed to thrive as a Network Support professional, and why are they important?

To thrive as a Network Support professional, you need a solid understanding of computer networking, troubleshooting, and network security, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and diagnostic software is essential for managing and resolving technical issues efficiently. Strong analytical thinking, communication skills, and patience are vital soft skills for diagnosing problems and assisting users. These competencies ensure reliable network performance, minimize downtime, and provide effective support to maintain organizational productivity.
What are the most commonly searched types of Network Support jobs in Utah? The most popular types of Network Support jobs in Utah are:
What are popular job titles related to Network Support jobs in Utah? For Network Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Network Support jobs in Utah look for? The top searched job categories for Network Support jobs in Utah are:
Network Support jobs near you
Infographic showing various Network Support job openings in Utah as of July 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $49,952 per year, or $24 per hour.
JRSS Network Operations Controller

JRSS Network Operations Controller

Global Enterprise Services, LLC

Hill Air Force Base, UT • On-site

Full-time

Re-posted yesterday

Job description

Defense Information Systems Agency (DISA) is partnering with the U.S. Army and Air Force to fundamentally change the way the Department of Defense (DoD) secures and protects its information networks by deploying Joint Regional Security Stacks (JRSS). Joint Regional Security Stacks (JRSS) are designed for security of the network to be centralized into regional architectures instead of locally distributed architectures at each military base, post, camp or station.


Education and Experience:

  • High school and 3+ years of experience. Associates and Bachelor's degree, preferred.

  • DoD Secret clearance or ability to obtain interim Secret clearance prior to start date

  • Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date

  • Network+, CCNA, JNCIA, or equivalent certifications preferred

  • Ability to participate in a 24/7 shift work environment, to include working nights and weekends.

  • Requires competency in one or more of the following devices/vendors: CISCO, Avaya, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints, or Juniper.

  • Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management

  • Prior Military experience or experience working as a contractor in a Government environment is preferred.

Responsibilities:

  • Self- motivated and driven to seek solutions to resolve monitoring errors, using research and documentation.

  • This position directly supports the DISA-provided JRSS capabilities and services in our 24-7 Global Network Support Center working in our JRSS NOC.

  • Responsible for overall network engineering support for customer programs including planning, designing, and evaluating various components of the DISA Enterprise Network.

  • Solve routine technical problems following established procedures and policies

  • Work directly with Engineering team to provide specifications for network architecture, evaluating and recommending new technologies to enhance current capabilities, and performing needs assessments.

  • Diagnose, troubleshoot, and resolve network related issues through monitoring, testing, and servicing network equipment.

  • Remedy GTMS/ITSM experience is a plus.

  • Customer service experience.

  • Utilize network monitoring tools to monitor, track and resolve issues. Escalate issues, when necessary.

  • Troubleshoot networking technologies on a live, global network.

Technical Knowledge

  • General understanding of network topologies, both transport and IP.

  • General understanding of network topologies including BGP and OSPF protocols.

  • Expertise in one or more of the following: routers, switches, crypto devices, routing, CISCO, Juniper, F5 Load Balancers, BlueCoat Web Proxy, or Palo Alto Firewalls.


Clearance/Citizenship:

  • Secret

  • Must be US Citizen

Travel Requirements:

This position will involve less than 10% travel