Salary : $52,606.00 - $74,022.00 Annually
Location : 1621 Duke University Rd., Durham, NC
Job Type: Full time with benefits
Job Number: 26-06043
Department: General Services
Opening Date: 07/30/2026
Closing Date: 8/27/2026 11:59 PM Eastern
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $52,606 - $74,022/ Annual
Hours: 7:30 AM - 4:00 PM/Monday - Friday
Devoted to providing clerical and/or office support activities for city functions and staff. Incumbents assigned to this class provide more advanced transaction processing involving basic research, verification, reconciliation and mathematical calculations, as well as respond to internal and external customer questions and inquiries by communicating standard policies and procedures. Incumbents may be assigned to confidential positions or handle confidential materials.
An incumbent is responsible for providing administrative support to staff, projects and/or an office or field function including processing more complex financial and service-related transactions and monitoring their status; processing customer-related transactions such as service requests, registrations and/or cash-handling; preparing documents, reports and presentations; entering and retrieving data; and ensuring the accuracy of information contained in databases and systems.
Duties/Responsibilities
- Receives, prepares, processes and verifies transactions including calculating and providing refunds and recording and submitting financial documentation such as invoices, bank deposits, credit card expenses, travel authorizations and/or purchasing requisitions; or processes and assigns service work orders.
- Enters data for reports, databases, work orders, payroll and/or tracking information; retrieves and compiles data.
- Monitors transactions for progress and performs research as required.
- Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects.
- Receives, processes and routes calls, which may include dispatching calls for service, as assigned.
- Updates web pages, as assigned.
- Opens, logs and distributes mail.
Minimum Qualifications & Experience
- High School Diploma or equivalent (GED, HiSet, TASC)
- Three years of related clerical/administrative support experience
Additional Preferred Skills
- Some assignments may prefer a North Carolina Public Notary registration
- Customer Service experience
- Bachelor's Degree in business or public administration or a directly related field.
ADA and Other Requirements
- Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.
- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.
- Work is routinely performed in an indoor, office environment.
Benefits - General Full-Time Employees
- 12-13 paid holidays per year
- 13 standard work days of vacation per year
- 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
- 2 weeks paid military leave per year
- Medical, dental, vision, and supplemental life insurance plans
- State and City retirement plans
- Short and long term disability plans
- Paid temporary disability leave for specified conditions
- City contribution of 13.6% into the N.C. State Retirement System
- Paid funeral leave
- Employee Assistance Program - personal and family counseling
- Paid life insurance equal to annual salary
- 48 hours for volunteer work each year*
- 4 hours parental leave each year
- Workman's Compensation Insurance
- 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
- 401(k) retirement plan (5.0% of salary)
- State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
- 401(k) retirement plan (5.0% of salary)
- State retirement plan effective first day of the month following date of hire
- Health insurance effective first day of the month following date of hire
- Dental and life insurance, after one year of service
- Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
- City of Durham Website
- Walk in
- Job fair
- Employee referral
- Professional organization ***Please list the organization in "other" box below***
- Internet posting ***Please list the specific web site in the "other" box below***
- Craig's List
- Facebook
- LinkedIn
- GlassDoor
- governmentjobs.com
- Monster.com
- Indeed.com
- Employment Security Commission
- Magazine/Newspaper
- Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
How many years of related clerical/administrative support experience do you have?
- No related experience
- Less than 1 year of related experience
- 1 year but less than 3 years of related experience
- 3 years but less than 6 years of related experience
- 6 or more years of related experience
04
Please select your highest level of COMPLETED education.
- Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
- High School Diploma or Equivalent (GED, HiSET, TASC)
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree (PhD, Juris Doctorate)
05
How many years of customer service experience related to the area of assignment do you have?
- No related experience
- Less than 2 years of related experience
- 2 years but less than 4 years of related experience
- 4 years but less than 6 years of related experience
- 6 years but less than 10 years of related experience
- 10 or more years of related experience
06
How would you rate your experience level with accurately receiving, preparing, processing, and verifying transactions, including handling refunds, financial documentation (such as invoices, deposits, and expenses), travel authorizations, purchasing requisitions, and service work orders??
- No experience
- Beginner level
- Intermediate level
- Advanced level
- Expert level
07
How would you rate your experience level with preparing and producing documents, reports, or presentations from verbal or written information while providing general administrative support to staff and projects??
- No experience
- Beginner level
- Intermediate level
- Advanced level
- Expert level
08
Do you have experience receiving, processing, and routing calls (including dispatching), updating web pages, and opening, logging, and distributing mail?
09
Do you have experience gaining the trust of individuals and families when providing services during difficult or stressful times?
10
Please briefly describe a situation where you helped individuals or families who were experiencing a difficult or stressful time, and explain how you built their trust throughout the interaction. If none, type N/A
11
Do you have experience explaining the features of a product or service to customers who have difficulty understanding them?
12
Please briefly describe the approach you would take to help a customer understand product or service features when they are having trouble.
Required Question