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Nc Fast Help Desk Jobs in Texas (NOW HIRING)

Simpatico Systems, LLC

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

The Simpatico Systems helpdesk provides both proactive and reactive support for customer ... Simpatico is a fast growing company with over 400% growth in the last 4 years and continued ...

Simpatico Systems, LLC

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

The Simpatico Systems helpdesk provides both proactive and reactive support for customer ... Simpatico is a fast growing company with over 400% growth in the last 4 years and continued ...

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... in the fast-growing post-acute care industry. ESI provides service and support to over 378 ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... in the fast-growing post-acute care industry. ESI provides service and support to over 378 ...

Signal Energy

IT Help Desk Technician

Houston, TX · On-site

Required Skills and Experience * 2+ years of experience in Help Desk, Service Desk, Desktop Support ... Ability to work independently and collaboratively in a fast-paced environment. * Strong commitment ...

New

Signal Energy

IT Help Desk Technician

Houston, TX · On-site

Required Skills and Experience * 2+ years of experience in Help Desk, Service Desk, Desktop Support ... Ability to work independently and collaboratively in a fast-paced environment. * Strong commitment ...

New

Revel Staffing

IT Help Desk Specialist

Plano, TX · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Ability to manage multiple tickets in a fast-paced environment Preferred Qualifications

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

This is an opportunity to join a proven, fast-moving team and help scale technology with direct ... Position Overview We are seeking an IT Help Desk Engineer to provide first-line technical support ...

E-Space

Help Desk Technician Intern

Arlington, TX · On-site

$13.50 - $18/hr

Our teams work across engineering, operations, and corporate functions to support a fast-growing, mission-driven organization. Role Overview: We're looking for an Help Desk Technician Intern to ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

This is an opportunity to join a proven, fast-moving team and help scale technology with direct ... Position Overview We are seeking an IT Help Desk Engineer to provide first-line technical support ...

E-Space

Help Desk Technician Intern

Arlington, TX

$13.50 - $18/hr

Our teams work across engineering, operations, and corporate functions to support a fast-growing, mission-driven organization. Role Overview: We're looking for an Help Desk Technician Intern to ...

E-Space

Help Desk Technician Intern

Arlington, TX · On-site

$13.50 - $18/hr

Our teams work across engineering, operations, and corporate functions to support a fast-growing, mission-driven organization. Role Overview: We're looking for an Help Desk Technician Intern to ...

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service Preferred: * Industry certifications

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Texas

Nc Fast Help Desk information

See Texas salary details

$34.9K

$78.1K

$116K

How much do nc fast help desk jobs pay per year?

As of Sep 4, 2026, the average yearly pay for nc fast help desk in Texas is $78,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Texas?

For Nc Fast Help Desk jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Texas look for?

The top searched job categories for Nc Fast Help Desk jobs in Texas are:

What cities in Texas are hiring for Nc Fast Help Desk jobs?

Cities in Texas with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Tier 2 Help Desk

Simpatico Systems, LLC

Lubbock, TX • On-site

$49K - $59K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

Simpatico Systems is a group of engineers who align our goals with our customers’ organizational objectives, servicing IT, cyber security, and low voltage needs. We design systems that are simple, easy to use, effective, affordable, and results-driven. We take the time to discuss customer needs and customize solutions for each unique situation.

Most of all: We have a ton of fun solving our clients' technology problems!

As a company, Simpatico Systems was incorporated in 2013 from the merger of Ironfish Technologies and Business Audio Environments (BAE). With a rich history of delivering a high level of service for more than 40 years, our employees are committed to driving success. As we continue to expand in new markets and accelerate growth we are looking for talented, innovative and driven people who believe they can help themselves, and our clients have a ton of fun solving technology problems.

Our Opportunity: The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying trends to eliminate downtime. Simpatico is a fast growing company with over 400% growth in the last 4 years and continued expansion into new markets. We offer a defined success path with actionable training plans for promotions and salary increases.

What you’ll do: In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing service for SMB and enterprise customers in North Texas. This role includes:

· Alert Console Monitoring and Escalation

· On-site support

· Helpdesk Ticket Execution

· Incident and Problem Ticket Lifecycle Management

· Procedural Documentation Creation and Currency

· Participate in building a world class Operations Model


What you have: Required:

2+ years in similar IT field
Clear and concise communication – written & verbal
Ability to Multitask in a "High Pressure Environment"
Skilled in troubleshooting network infrastructure issues
Strong understanding of Network Administration
Proven ability to troubleshoot complex technical issues
Strong understanding of Windows and Linux OS
Proficient with Microsoft Office
Ability to type 50+ WPM
Passion for improvement


Nice To Have:

ITIL Experience
ConnectWise Manage and Automate Experience
Previous helpdesk experience
Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)


What you’ll get:

  • Comprehensive Compensation and Benefits package
  • Work/Life Balance: Company Sponsored Training and Testing, Tuition Reimbursement Program, PTO reward program
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

Job Type: Full-time

Salary: From $49,500-$59,400 DOE

Benefits:


  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Schedule:

  • Monday to Friday
  • On call


Supplemental pay types:

  • Bonus pay


Experience:

  • Troubleshooting: 2 years (Preferred)


License/Certification:


  • Driver's License (Preferred)


Work Location:


  • Lubbock


Company's website:


  • https://www.simpaticosystems.com/


Company's Facebook page:


  • https://www.facebook.com/SimpaticoSystems/


Benefit Conditions:


  • Waiting period may apply
  • Only full-time employees eligible


Work Remotely:


  • No