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Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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How much do national customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for national customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to get hired as a national customer service representative?

To get hired as a national customer service representative, candidates should have strong communication skills, previous experience in customer service, and proficiency with computer systems and customer management software. A high school diploma or equivalent is typically required, and some employers may prefer or require additional certifications or training. Applying through company websites, job boards, and preparing for interviews that assess problem-solving and interpersonal skills can improve chances of hiring.

Is a National Customer Service Representative a good entry level position?

A National Customer Service Representative is often considered a good entry-level position because it typically requires minimal prior experience and develops skills in communication, problem-solving, and customer interaction. It can serve as a stepping stone to more advanced roles in sales, management, or specialized customer support, often involving training on customer service tools and protocols.

What does a national customer service representative do?

A National Customer Service Representative is responsible for assisting customers across the country with inquiries, complaints, and support requests related to a company’s products or services. They typically handle customer communication via phone, email, or chat, and may also coordinate with regional teams to resolve complex issues. Their main goal is to ensure customer satisfaction and maintain positive relationships on a national scale. Additionally, they may collect customer feedback to help improve company processes and offerings.

What are the key skills and qualifications needed to thrive as a national customer service representative?

To thrive as a National Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically complemented by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and, in some cases, product-specific certifications is important. Patience, active listening, and conflict resolution skills help you build rapport and handle challenging interactions effectively. These skills ensure efficient issue resolution, customer satisfaction, and the positive representation of the company on a national scale.

How does a national customer service representative typically collaborate with other departments to resolve customer issues?

As a National Customer Service Representative, you will frequently coordinate with teams such as sales, logistics, and technical support to address customer inquiries and resolve issues efficiently. This collaboration often involves escalating complex cases, sharing customer feedback, and ensuring information flows smoothly across departments. Effective communication and teamwork are essential, as you act as a bridge between customers and internal teams to deliver consistent, high-quality service. Building strong relationships with colleagues in other departments can also open up opportunities for professional growth and future advancement.
What cities are hiring for National Customer Service Representative jobs? Cities with the most National Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most National Customer Service Representative jobs? States with the most job openings for National Customer Service Representative jobs include:
National Customer Service Representative jobs near you

National Customer Service Representative

AI Fire

Raleigh, NC • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Benefits of joining Academy Fire Life Safety
When you join Academy Fire you will receive:
  • Competitive compensation
  • Pay is on a weekly cycle, every Friday
  • Career Advancement Opportunities
  • Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
  • Company paid short and long-term disability
  • Immediately vested in our 401(k) company match
  • Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
  • Exceptional guidance and support from our managers
  • Collaborative culture & environment
  • Opportunity to work alongside some of the best talent in the fire protection industry

Academy Fire Life Safety is seeking National Customer Service Representatives!
We are looking for professional employees who can deliver top notch customer service to our customers! If you are driven and seeking a place to grow, Apply Now!
Salary Range - $20.00 an hour to $25.00 an hour based on experience.
About This Role: This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.
What You'll Do:
  • Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment with our national network of sub-contractors and self-performing district offices.
  • Follow-up on current customer jobs to make sure they are completed to the customer's satisfaction. (CONSTANT CONTACT WITH CUSTOMER)
  • Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
  • Manage service level expectations which include the technician's arrival & departure times, job quoting and providing timely updates.
  • Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
  • Work cross functionally with other teams and departments.

Qualifications and Requirement:
  • Customer service and/or dispatch experience.
  • Knowledge of MS Office: Outlook and Excel.

Ideal Candidate Will have/be:
  • Strong verbal and written communication skills (Strong Phone Skills)
  • Professional
  • Sense of urgency
  • Detail oriented
  • Production/Task focused
  • Ability to multitask
  • Time management skills
  • Problem solving skills
  • Team player

National Facilities Maintenance experience is a plus!
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
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About AI Fire

Sourced by ZipRecruiter

Industry

Facilities support services

Company size

501 - 1,000 Employees

Headquarters location

Long Beach, CA, US

Year founded

2009

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