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National Customer Service Representative Jobs (NOW HIRING)

The Lyons National Bank

Customer Service Rep

Geneva, NY · On-site

$19 - $26.60/hr

Customer Service Representative The Lyons National Bank has a Full-Time opening for a Customer Service Representative in our Geneva Branch. The Customer Service Representative is responsible for ...

The Lyons National Bank

Customer Service Rep

Penn Yan, NY · On-site

$19 - $26/hr

Customer Service Representative The Lyons National Bank has a Full-Time opening for a Customer Service Representative in our Penn Yan Branch. The Customer Service Representative is responsible for ...

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How much do national customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for national customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a national customer service representative do?

A National Customer Service Representative is responsible for assisting customers across the country with inquiries, complaints, and support requests related to a company’s products or services. They typically handle customer communication via phone, email, or chat, and may also coordinate with regional teams to resolve complex issues. Their main goal is to ensure customer satisfaction and maintain positive relationships on a national scale. Additionally, they may collect customer feedback to help improve company processes and offerings.

What are the key skills and qualifications needed to thrive as a national customer service representative?

To thrive as a National Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically complemented by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and, in some cases, product-specific certifications is important. Patience, active listening, and conflict resolution skills help you build rapport and handle challenging interactions effectively. These skills ensure efficient issue resolution, customer satisfaction, and the positive representation of the company on a national scale.

How does a national customer service representative typically collaborate with other departments to resolve customer issues?

As a National Customer Service Representative, you will frequently coordinate with teams such as sales, logistics, and technical support to address customer inquiries and resolve issues efficiently. This collaboration often involves escalating complex cases, sharing customer feedback, and ensuring information flows smoothly across departments. Effective communication and teamwork are essential, as you act as a bridge between customers and internal teams to deliver consistent, high-quality service. Building strong relationships with colleagues in other departments can also open up opportunities for professional growth and future advancement.

How to get hired as a national customer service representative?

To get hired as a national customer service representative, candidates should have strong communication skills, previous experience in customer service, and proficiency with computer systems and customer management software. A high school diploma or equivalent is typically required, and some employers may prefer or require additional certifications or training. Demonstrating problem-solving abilities and a customer-focused attitude can improve chances of employment.

Is a National Customer Service Representative a good entry-level position?

A National Customer Service Representative is often considered a good entry-level position because it typically requires minimal prior experience and offers training in communication and problem-solving skills. It provides a foundation for careers in customer support, sales, or management and may involve working with customer relationship management (CRM) tools. However, job responsibilities can vary, and some roles may require specific certifications or technical knowledge.

What cities are hiring for National Customer Service Representative jobs?

Cities with the most National Customer Service Representative job openings:

What are the most commonly searched types of Customer Service Representative jobs?

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What states have the most National Customer Service Representative jobs?

States with the most job openings for National Customer Service Representative jobs include:

National Customer Service Representative jobs near you

Account Management - National Customer Service Representative

AI Fire

Long Beach, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Benefits of joining Academy Fire Life Safety
When you join Academy Fire you will receive:

  • Competitive compensation
  • Pay is on a weekly cycle, every Friday
  • Career Advancement Opportunities
  • Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
  • Company paid short and long-term disability
  • Immediately vested in our 401(k) company match
  • Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
  • Exceptional guidance and support from our managers
  • Collaborative culture & environment
  • Opportunity to work alongside some of the best talent in the fire protection industry
Job Title: National Customer Service Representative
Reports To:Account Manager
Dept / Branch: Account Management
Regular Schedule: Standard M - F
Classifications: Full-time Exempt
JOB SUMMARY:
This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Receipt and acknowledgement of client service requests
  • Scheduling new and return trip work orders between technicians and site contacts
  • Updating internal notes and third-party portals on all progress
  • Follow up on scheduled work orders to validate completion/status
  • Prepare and submit proposals on client portals
  • Identify and escalate issues between vendor and/or client in collaboration with JR and or AM.
  • Manage customer NTE limits
  • Manage response to client KPI's, Initial response, time to complete, IVR utilization
SKILLS:
  • Strong verbal and written communication skills
  • Professionalism
  • Sense of Urgency
  • Detail oriented
  • Production/Task focused
  • Ability to Multitask
  • Time Management skill
  • Problem Solving

REQUIRED EXPERIENCE /QUALIFICATIONS:
Years of Experience 0-2 years related functional experience
Education High School Diploma or equivalent
Certification / Licenses N/A
Technical Skills N/A
Technology Microsoft Office Suite
TRAVEL:
This position may require approximately 0% travel
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
AI Fire logo

About AI Fire

Sourced by ZipRecruiter

Industry

Facilities support services

Company size

501 - 1,000 Employees

Headquarters location

Long Beach, CA, US

Year founded

2009

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