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Mta Center Jobs (NOW HIRING)

Manager, HR Operations

Brooklyn, NY · Hybrid

$95K - $101K/yr

Center of Excellence / Shared Services experience. Other Information May need to work outside of normal work hours (i.e., evenings and weekends) Travel may be required to other MTA locations or other ...

Join the Largest Public Transportation Authority in North America MTA New York City Transit (NYCT ... Center (MAC). Responsibilities include: * Conducting medical histories and physical examinations ...

Provide programming support as needed for commissioning of 3-4 new media artworks for Fulton Center, Grand Central Madison and other locations in the MTA system annually. Required Knowledge/Skills ...

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Mta Center information

What are the key skills and qualifications needed to thrive as an MTA Center Agent, and why are they important?

To thrive as an MTA Center Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing systems, fare collection software, and telephone support platforms is often required. Outstanding communication, patience, and problem-solving abilities help agents effectively assist passengers and resolve issues. These skills and qualities ensure efficient, accurate service delivery and customer satisfaction in a busy transit environment.

What is an MTA Center?

An MTA Center, or Microsoft Technology Associate Center, is a certified testing location authorized to administer Microsoft Technology Associate (MTA) exams. These centers provide a secure and standardized environment where individuals can take entry-level certification exams covering fundamental IT concepts such as databases, software development, and networking. MTA Centers help candidates validate their technical knowledge and skills, which can be beneficial for starting a career in information technology.

What are some common challenges faced by employees working at an MTA (Metropolitan Transportation Authority) center, and how can they be addressed?

Employees at an MTA center often face challenges such as high-pressure situations during service disruptions, coordinating with multiple departments, and managing customer inquiries or complaints. Effective communication and teamwork are essential to resolve issues quickly and maintain service reliability. To address these challenges, MTA centers typically provide robust training, clear protocols, and opportunities for cross-departmental collaboration, helping employees build the skills needed to thrive in a dynamic environment.

What is the difference between Mta Center vs Mta Bus Operator?

AspectMta CenterMta Bus Operator
Required CredentialsCustomer service skills, basic computer knowledgeCommercial driver’s license (CDL), passenger endorsement
Work EnvironmentCustomer service centers, administrative settingsOn the road, bus depots, transit routes
Employer & Industry UsageTransit agencies, customer service rolesPublic transportation, transit operations

The Mta Center typically handles administrative and customer service functions within transit agencies, focusing on support roles. In contrast, Mta Bus Operators are responsible for driving buses, ensuring passenger safety, and operating on transit routes. While both roles serve the transit industry, they differ significantly in credentials, work environment, and daily responsibilities.

What cities are hiring for Mta Center jobs? Cities with the most Mta Center job openings:
What states have the most Mta Center jobs? States with the most job openings for Mta Center jobs include:
Infographic showing various Mta Center job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 83% Physical, 11% Hybrid, and 6% Remote job distribution.

Deputy Chief, MTA Enterprise Asset Management

MTA Headquarters

New York, NY

$185K - $199K/yr

Full-time, Part-time

Posted 28 days ago


Job description

POSTING NO.

14659

JOB TITLE:

Deputy Chief, MTA Enterprise Asset Management

DEPT/DIV:

Strategic Initiatives (HQ)

WORK LOCATION:

2 Broadway

HOURS OF WORK:

9AM – 5:30PM or as required

FULL/PART-TIME

FULL

SALARY RANGE:

$185,000 - $199,667

DEADLINE:

Until filled

This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective hire date.    

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The Deputy Chief of MTA Enterprise Asset Management (EAM) leads a team dedicated to enabling smarter, data-driven decisions across asset management activities for all MTA operating units (NYCT, MNR, LIRR, and TBTA). This role does not manage EAM systems day-to-day; instead, it partners with maintenance and EAM executives in each operating unit to identify opportunities where advanced analytics and decision-support tools can improve asset performance and operational efficiency. Typical decisions include adjusting maintenance strategies, such as inspection frequency and preventive activities, and developing timely, high-quality asset condition reporting (for C&D) to inform optimal asset replacement strategies and timing. The Deputy Chief also drives cross-agency collaboration, ensuring best practices and lessons learned are shared to improve EAM deployment and analytics enterprise-wide. This leader manages a team of 6–10 professionals specializing in EAM-related analytics and decision support and oversees external consulting contracts to deliver high-impact projects with strong return on investment.

Responsibilities:

  • Enable More Data-Driven Decision Making: Work with operating unit leaders to identify opportunities where EAM data and analytics can improve maintenance strategies and asset replacement decisions. 
  • Maintenance Optimization: Use data-driven insights in partnership with the relevant business leads that result in enhanced asset reliability and/or field resource productivity.  This is most typically done via adjustments to inspection schedules, preventive maintenance activities, and workforce allocation approaches.
  • External Support and Budget Management: Oversee the external support budget, solicit specialized consultant services, and ensure all projects deliver measurable impact and strong ROI.
  • Asset Replacement Planning: Establish optimal asset condition reporting approaches with any related analytics to better support capital planning and determine optimal replacement timing.
  • Cross-Agency Collaboration: Facilitate knowledge sharing and adoption of best practices across MTA agencies through forums, workshops, and other structured processes. This includes helping units finishing deployment learn from similar instances in other MTA operating units.
  • Team Leadership: Manage and develop a team of up to 10 professionals focused on analytics, modeling, and decision support. Foster a culture of collaboration and continuous improvement.
  • Stakeholder Engagement: Build strong relationships with maintenance, operations, and capital planning leaders to align analytics initiatives with business priorities.
  • Performance Measurement: Help establish KPIs and reporting frameworks to track improvements in asset reliability, maintenance efficiency, and decision-making effectiveness.
  • Continuous Improvement: Identify opportunities to enhance analytical tools, processes, and capabilities to deliver greater value across the organization.

Required Knowledge/Skills/Abilities:

  • Must have foundational knowledge of Enterprise Asset Management systems and experience utilizing EAM analytics to improve asset productivity.
  • Must have knowledge of heavy asset maintenance activities, preferably for rail and buses
  • Experience managing cost center (labor and non-labor expenses in excess of $1M annually)
  • Excellent communication and interpersonal skills.
  • Excellent organizational and presentation skills.
  • Demonstrated ability to work with all internal levels across the MTA’s operating units
  • Demonstrated ability to communicate and interact well with external agencies.  External agencies may include the Governor’s Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities.
  • Demonstrated ability to work in a high-profile, high-pressure environment effectively.
  • Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
  • Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals and direction for the area(s) of responsibility.
  • Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
  • Demonstrated analytical capabilities and quantitative skills.

Required Education and Experience:

  • Bachelor’s degree in Business, Transportation, Public Policy, or a related field from an accredited college.
  • Minimum 12 years related experience, including at least 5 years in an executive leadership position in a large, multi-faceted, fast-paced organization or governmental body preferred
  • Minimum 5 years directly managing a team of 5 professionals (or more)

The Following is/are preferred:

  • Master’s degree in a related field.
  • Experience in engaging/managing engineering or management consultant engagements
  • Attainment of or in the process of attaining specific functional licenses or certifications in the area of specialty, if applicable. 
  • Familiarity with the MTA’s policies and procedures.
  • Familiarity with the MTA’s collective bargaining procedures.

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.