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Msr Jobs in Wisconsin (NOW HIRING)

WESTconsin Credit Union

Lead MSR

Ellsworth, WI · On-site

Serves as needed in either the MSR or MSR II role as outlined in the MSR and MSR II s What You'll Need to Be Successful: * High school diploma or general education degree required * 2 years of ...

WESTconsin Credit Union

Lead MSR

Ellsworth, WI · On-site

Serves as needed in either the MSR or MSR II role as outlined in the MSR and MSR II s What You'll Need to Be Successful: * High school diploma or general education degree required * 2 years of ...

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See Wisconsin salary details

$8

$16

$24

How much do msr jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for msr in Wisconsin is $16.06, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $19.18 per hour, depending on experience, location, and employer.

What is an MSR?

MSRs, or Member Service Representatives, are professionals who assist customers with their banking needs at financial institutions such as credit unions and banks. They handle various tasks, including processing transactions, answering account inquiries, opening new accounts, and providing information about financial products and services. MSRs play a key role in ensuring customer satisfaction and maintaining the institution's reputation for service. They often work at the front desk or in call centers and must possess strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as an MSR, and why are they important?

To thrive as a Member Service Representative (MSR), you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in banking or credit unions. Familiarity with financial software, cash handling systems, and basic office technology is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help MSRs build trust and resolve member inquiries efficiently. These skills are crucial for ensuring positive member experiences, accurate transactions, and the overall success of the financial institution.

What are some common challenges MSRs face when assisting members, and how can they effectively handle them?

MSRs often encounter challenges such as handling complex member inquiries, resolving disputes, and managing high-volume service periods. Effective communication, active listening, and a thorough understanding of the institution's products and policies are essential to address these situations successfully. Building rapport with members and maintaining professionalism, even in stressful interactions, helps ensure positive outcomes and member satisfaction. Ongoing training and mentorship from experienced team members also support MSRs in overcoming these challenges.

What is the difference between Msr vs Pharmacist?

AspectMsrPharmacist
Required CredentialsTypically a bachelor's degree or certification in medical sales or related fieldDoctor of Pharmacy (PharmD) degree and licensure
Work EnvironmentMedical sales, pharmaceutical companies, healthcare providersCommunity pharmacies, hospitals, clinics
Employer & Industry UsagePharmaceutical companies, medical device firmsRetail pharmacies, healthcare facilities
Common Search & ComparisonMsr vs Pharmacist

While both roles are involved in the healthcare and pharmaceutical industry, an Msr (Medical Science Representative) primarily focuses on promoting products to healthcare professionals, whereas a Pharmacist dispenses medications and provides patient care. The Msr role emphasizes sales and education, requiring sales or medical background, while Pharmacists require extensive pharmacy education and licensure. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Msr jobs in Wisconsin?

For Msr jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Msr jobs in Wisconsin look for?

The top searched job categories for Msr jobs in Wisconsin are:

What cities in Wisconsin are hiring for Msr jobs?

Cities in Wisconsin with the most Msr job openings:

Msr jobs near you
Infographic showing various Msr job openings in Wisconsin as of August 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $33,406 per year, or $16.1 per hour.

Lead MSR

WESTconsin Credit Union

Ellsworth, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

  • Takes steps to enhance membership value by actively recommending appropriate products and services to members, based upon their financial needs and goals. Recommends policy and procedure changes and additions to create a fast and efficient loan process.
  • Collaborates with Office Supervisor with guidance/feedback, observations, coaching, meetings, and team development
  • Assist employees with error resolution - resolve member/employee concerns/discrepancies
  • Monitor and manage office cash supplies, including weekly cash orders
  • Completes monthly reporting - ATM inspections, end of month drawer reporting, security checks, mutilated cash, etc.
  • Act as vault custodian- handling ATM, Recycler machine, and managing cash shipments from Federal Reserve
  • Create team schedules
  • Serves as needed in either the MSR or MSR II role as outlined in the MSR and MSR II job descriptions

What You’ll Need to Be Successful:

  • High school diploma or general education degree required
  • 2 years of customer service and/or cash handling experience perferred 

Why Choose WESTconsin:

  • Health, Dental, and Vision Insurance Plans
  • Annual Healthy Living Fund Contribution
  • Student Loan Repayment Program
  • Competitive Salary
  • Impressive 401(k) Contribution and Match Plan
  • Paid Time Off Accrual
  • 11 Paid Holidays

Visit WESTconsin Careers

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