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Msp Program Manager Jobs in Rochester Hills, MI (NOW HIRING)

Customer Service

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Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

... assistance programs. * Identify the root cause of delinquency through active listening and ... Ability to manage multiple accounts while meeting productivity and regulatory deadlines.

Customer Service

Be Seen First

Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

... assistance programs. * Identify the root cause of delinquency through active listening and ... Ability to manage multiple accounts while meeting productivity and regulatory deadlines.

Jolera

Senior Infrastructure Architect

Detroit, MI · On-site

Manage VMware vSphere health, lifecycle, and capacity across customer estates. * Lead ... Prior MSP, MSSP, or Global Systems Integrator (GSI) experience. * Familiarity with ServiceNow as ...

Jolera

Senior Infrastructure Architect

Detroit, MI · On-site

Manage VMware vSphere health, lifecycle, and capacity across customer estates. * Lead ... Prior MSP, MSSP, or Global Systems Integrator (GSI) experience. * Familiarity with ServiceNow as ...

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All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Rochester Hills, MI

Msp Program Manager information

See Rochester Hills, MI salary details

$35.4K

$98.9K

$144.5K

How much do msp program manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for msp program manager in Rochester Hills, MI is $98,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $122,000.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What job categories do people searching Msp Program Manager jobs in Rochester Hills, MI look for?

The top searched job categories for Msp Program Manager jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Msp Program Manager jobs?

Cities near Rochester Hills, MI with the most Msp Program Manager job openings:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $98,912 per year, or $47.6 per hour.

DIR OF TECHNOLOGY & INNOVATION

City of Dearborn Career Opportunities

Dearborn, MI • Hybrid

$155K/yr

Full-time

Re-posted 27 days ago

Job description

SALARY:      $155,000

DISTINGUISHING FEATURES OF WORK:

This is specialized administrative work in the overall management of the City's information systems in a complex data and telecommunications environment, including computer services; voice, data, and video signals; and public safety support services.  Based on administrative priorities, the appointee is responsible for strategic planning to ensure appropriate use of Information Technology in maintaining or improving the quality, efficiency and cost effectiveness of public services. 

The appointee interacts with fellow employees, visitors, and citizens of the City of Dearborn and demonstrates the highest standards of internal and external customer service.

DUTIES AND RESPONSIBILITIES:

Essential Job Functions (Functions essential to attaining job objectives):

  • Strategic Leadership: Develops and defines policies, objectives, and roadmaps for the continuous advancement of IT, Geographic Information Systems (GIS), and smart city initiatives (e.g., the Dearborn Innovation Hub and AI pilot programs).

  • System Modernization: Oversees the decommissioning of legacy mainframe architectures and leads the migration and integration of modern, cloud-based SaaS platforms (such as BS&A ERP and Trimble Unity Enterprise Asset Management).

  • Cybersecurity & Compliance: Controls overall enterprise security. Partners with federal and state agencies (e.g., CISA, MSP/EMHSD) to manage vulnerability scanning, web application security, and grant-funded cybersecurity hardening projects (SLCGP).

  • Disaster Recovery: Oversees database administration and ensures highly resilient data protection and advanced backup solutions (e.g., Google Cloud Platform environments) specifically tailored for uninterrupted public safety and 911 dispatch operations.

  • Vendor & Grant Management: Monitors contracts, negotiates service level agreements (SLAs), and oversees vendors engaged in IT-related projects. Actively pursues, secures, and manages federal and state technology grants.

  • Digital Accessibility & Web: Ensures public-facing digital properties (like dearborn.gov) meet modern accessibility standards (WCAG 2.1 AA) and deploys effective telecom strategies (e.g., IVR Auto-Attendants) to protect staff workflows and improve resident communication.

  • Infrastructure Management: Plans and coordinates the maintenance, networking, and secure data transfer across multiple municipal facilities and hybrid cloud environments (e.g., Google Workspace administration).

  • Demonstrates regular and predictable attendance.

Marginal Job Functions (Peripheral or incidental to primary job functions):

  • Performs related work as required.  

KNOWLEDGE, SKILLS AND ABILITIES:

  • Considerable knowledge of modern cloud-based Enterprise Resource Planning (ERP) and municipal software environments, including system integration via APIs, SaaS architecture, and secure data migration from legacy systems.

  • Extensive knowledge of cybersecurity frameworks (NIST, CISA), network vulnerability assessments, and managing hybrid cloud/on-premise disaster recovery solutions for critical municipal operations.

  • Considerable knowledge of modern unified communications, Google Workspace enterprise administration, and advanced threat filtering.

  • Thorough knowledge of appropriate standards and evaluation criteria for the selection, procurement, and management of IT consultants, contractors, and third-party software vendors.

  • Working knowledge of core municipal government functions (Finance, Assessing, Public Works, Public Safety).

EXPERIENCE AND TRAINING:

A Bachelor's degree in Information Technology, Computer Science, Public Administration, or a related field of study, plus considerable relevant executive management experience in an IT environment. Experience must include leading large-scale system migrations, enterprise cloud adoption, cybersecurity management, development of technology budgets, and staff development.

A graduate degree is preferred and may substitute for some experience. Professional certifications (e.g., CISSP, PMP, ITIL) and continuing education in executive management, cybersecurity, and public sector technology are highly desirable.

NECESSARY SPECIAL QUALIFICATIONS:

A valid driver license and a good driving record.

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