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Msp Program Manager Jobs in Rochester Hills, MI (NOW HIRING)

ATC Oakland County

LPN Corrections

Detroit, MI

$46/hr

... MSP vendors trust us to deliver more than 100,000 nurses and other healthcare professionals on ... supervisors and managers. Education Graduation from an accredited program of nursing, at the ...

ATC Oakland County

LPN Corrections

Detroit, MI · On-site

$46/hr

... MSP vendors trust us to deliver more than 100,000 nurses and other healthcare professionals on ... supervisors and managers. Education Graduation from an accredited program of nursing, at the ...

ATC Oakland County

LPN Corrections

Detroit, MI

$46/hr

... MSP vendors trust us to deliver more than 100,000 nurses and other healthcare professionals on ... supervisors and managers. Education Graduation from an accredited program of nursing, at the ...

ATC Oakland County

LPN Corrections

Detroit, MI

$46/hr

... MSP vendors trust us to deliver more than 100,000 nurses and other healthcare professionals on ... supervisors and managers. Education Graduation from an accredited program of nursing, at the ...

ATC Oakland County

LPN Corrections

Detroit, MI

$46/hr

... MSP vendors trust us to deliver more than 100,000 nurses and other healthcare professionals on ... supervisors and managers. Education Graduation from an accredited program of nursing, at the ...

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All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Rochester Hills, MI

Msp Program Manager information

See Rochester Hills, MI salary details

$35.4K

$98.9K

$144.5K

How much do msp program manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for msp program manager in Rochester Hills, MI is $98,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $122,000.00 per year, depending on experience, location, and employer.

What are MSP Program Managers?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges MSP Program Managers face when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.
What are popular job titles related to Msp Program Manager jobs in Rochester Hills, MI? For Msp Program Manager jobs in Rochester Hills, MI, the most frequently searched job titles are:
What job categories do people searching Msp Program Manager jobs in Rochester Hills, MI look for? The top searched job categories for Msp Program Manager jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Msp Program Manager jobs? Cities near Rochester Hills, MI with the most Msp Program Manager job openings:
Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Rochester Hills, MI as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $98,912 per year, or $47.6 per hour.
Technology Operations Support Coordinator

Technology Operations Support Coordinator

Allegis Global Solutions

Troy, MI • On-site

Full-time

Posted 6 days ago

Job description

Company Description
Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that's designed to harness human enterprise, you design a workforce that's built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges - from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.
We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
See what it's like to work at AGS by searching #LifeAtAGS on any social network.
Job Description
The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program's day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.
This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.
Responsibilities
  • Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
  • Granting software licenses for Internal technologies and ensuring tracking of access requests
  • Ensure all information and attachments relevant to the case are received prior to escalation
  • Track new technology issues, updates and resolutions through Salesforce
  • Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
  • Create, update and maintain all AGS Technology Operations support documentation as necessary
  • Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
  • Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
  • Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
  • Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
  • Coordinates VMS outages globally.

Qualifications
  • Bachelor's Degree or equivalent experience preferred
  • MSP experience a plus.
  • Experience is a plus with the standard technologies utilized by AGS VMS engagements (ex. Beeline, Fieldglass, IQ Navigator, Salesforce, SharePoint, etc.).
  • Strong customer service experience
  • Previous software administration and support experience preferred
  • Proficient in Microsoft Office products
  • Ability to multitask in a fast-paced environment
  • Able to follow and influence processes and ensure adherence by other teams
  • Ability to meet deadlines, prioritize high volumes of tasks and troubleshoot technology issues
  • Great attention to detail. Strong conceptual, analytical and problem-solving ability.
  • Excellent Organisational Skills
  • Good interpersonal skills with the ability to communicate and work effectively across teams
  • Can work both on own initiative and as part of a team when necessary
  • Average PC skills, excellent written and verbal skills, and proven customer service skills
  • Ability to adapt quickly and possess flexibility with working in a constantly evolving field

Additional Information
Location disclaimer: This position is open to Troy, MI with hybrid requirement.
At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Accommodation@allegisglobalsolutions.com for accommodation options.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

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