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Msp Program Manager Jobs in Jenison, MI (NOW HIRING)

Prior experience with VAR, MSP, systems integrator, technology reseller, distributor, or ... Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick ...

Prior experience with VAR, MSP, systems integrator, technology reseller, distributor, or ... Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick ...

Prior experience with VAR, MSP, systems integrator, technology reseller, distributor, or ... Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick ...

A structured 90-day onboarding program with hands-on shadowing across teams, and access to dozens ... Senior technical leader responsible for delivering high‑level expertise across a managed services ...

A structured 90-day onboarding program with hands-on shadowing across teams, and access to dozens ... Senior technical leader responsible for delivering high‑level expertise across a managed services ...

Msp Program Manager information

See Jenison, MI salary details

$34.8K

$97.1K

$141.9K

How much do msp program manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for msp program manager in Jenison, MI is $97,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,900.00 and $119,800.00 per year, depending on experience, location, and employer.

What are MSP Program Managers?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges MSP Program Managers face when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.
What job categories do people searching Msp Program Manager jobs in Jenison, MI look for? The top searched job categories for Msp Program Manager jobs in Jenison, MI are:
What cities near Jenison, MI are hiring for Msp Program Manager jobs? Cities near Jenison, MI with the most Msp Program Manager job openings:
Infographic showing various Msp Program Manager job openings in Jenison, MI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $97,123 per year, or $46.7 per hour.
Supervisory Appeals Officer (MSP)

Supervisory Appeals Officer (MSP)

US Department of the Treasury

Grand Rapids, MI

$125K/yr

Other

Posted 5 days ago


U.S. Department Of The Treasury rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

302nd of 832 rated public administrative organizations


Job description

WHAT IS THE INDEPENDENT OFFICE OF APPEALS?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • Appeals - Specialized Exam Prog and Ref - Area 10, Team 1 (TE/GE)
This job (or announcement) is open to current permanent IRS competitive service employees in Independent Office of Appeals business units.
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
SPECIALIZED EXPERIENCE:
You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

  • Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
  • Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled.
  • Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
  • Applying the Internal Revenue Code and related rulings, regulations, and court decisions on income tax, including tax exempt status or employee plan issues, and penalty matters to review Appeals Case Memorandums (ACM) and develop settlements involving a variety of taxpayers including tax exempt organizations or employee benefit plans.
  • Applying Appeals Dispute Resolution (ADR) techniques to negotiate mutually agreed settlements expeditiously.
  • Applying analytical methods and techniques to conduct legal research, making decisions involving matters of fact and law, and evaluating the strength of the litigating position of contesting parties.
  • Exercising responsibility in dealing with officials of other business units, such as Tax-Exempt Government Entities (TEGE) and Chief Counsel on strategic tax issues and compliance initiatives.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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