Msp Program Manager Jobs in Rochester, MI (NOW HIRING)

About Acro

For over four decades, Acro Service Corporation (Acro) has provided customized workforce solutions to meet the demands of its clients in a continually evolving market. Acro’s services primarily include managed service provider (MSP) solutions for contingent labor, and temporary staffing services in engineering, information technology, accounting, finance, other professional, light industrial, and other labor categories. The company also provides project-based information technology application development and management solutions. Acro has developed a vendor management system (VMS) it uses in its MSP programs, along with other leading VMS applications in the market. Acro’s list of clients comprises the world’s leading organizations including Fortune 500 companies in many industries as well as public sector clients like several state governments. The company has received numerous awards from its clients and industry organizations. Staffing Industry Analysts, an industry think tank, ranks Acro as one of the Largest Staffing Firms in the U.S. HRO Today ranks Acro as one of nation’s leading MSP in its Bakers’ Dozen recognition. Come and join an organization that has been recognized among the Nation’s Best & Brightest Companies to Work for!

Position Summary

The On-Site Supervisor oversees daily account activities at designated client locations, delivering exceptional customer service while addressing staffing needs. This role includes sourcing, recruiting, onboarding, coordinating training, and managing employees on-site, as well as ensuring safety and compliance, along with coordinating all related administrative and operational tasks.

Key Responsibilities

• Maintain strong client relationships by handling all inquiries, concerns, and issues while ensuring consistent quality of service.
• Efficiently process new orders and ensure timely fulfillment of client staffing needs.
• Develop and execute business plans in collaboration with the AcroBlue leadership team and the client to meet and exceed expectations.
• Prepare required reports, including SLAs agreed upon with the client, employee evaluations, and other necessary documentation.
• Participate in company meetings and contribute to strategic planning as needed.
• Monitor and maintain attendance records, coordinate new employee onboarding, and manage all pre-assignment paperwork.
• Source, recruit, and onboard contractors for client positions, ensuring a smooth transition into their roles.
• Maintain a consistently qualified and readily available candidate pipeline to support ongoing client staffing needs.
• Coordinate candidate site visits with client HR and Security teams.
• Obtain referrals from employees and customers to build a strong candidate pipeline.
• Coordinate and participate in career fairs to attract potential candidates.
• Develop SOPs with the client regarding: Ideal candidate profiles, Client-specific drug and background screening requirements, Performance evaluations, and Acceptable attendance standards
• Ensure all onboarding paperwork and pre-assignment requirements (I-9s, drug tests, background checks, skill checks, etc.) are completed accurately and timely.
• Work regularly with contractors to address and resolve employment-related issues.
• Conduct regular performance evaluations and counsel site employees on attendance, productivity, and overall job performance.
• Maintain and document customer and employee activities in the appropriate databases.
• Oversee time and attendance processes, including time clock reconciliation, invoice comparison, and paycheck distribution.
• Monitor employee turnover, document causes, and develop strategies to reduce negative turnover.
• Conduct on-site incident investigations, complete required paperwork, and promote safety policies.
• Manage Workers’ Compensation-related matters as required.
• Coordinate conversion of eligible candidates to client employment.
• Understand the contract between the client and Acro and ensure all actions align with contractual obligations.
• Prepare client-specific employee handbooks with support from Acro Marketing.
• Prepare client-specific training handbooks.
• Perform other duties as assigned to support the overall success of on-site operations.

Required Qualifications

Language Skills

• Professional verbal and written communication skills in English required.
• Professional verbal and written communication skills in Spanish required to support business and client communication needs.
• Additional language skills are a plus.

Education

• Bachelor’s Degree in HR, Business, or related field

Experience

• At least five (5) years of related work experience in staffing, temporary employment, manufacturing support operations, human resources, customer service, or account management.
• Previous experience in roles such as: Recruiter, On-Site Coordinator, Staffing Specialist, and/or Recruitment Coordinator

Skills

• Proficiency in Microsoft Office products (Word, Excel, PowerPoint, etc).
• Strong verbal and written communication skills, including the ability to prepare reports, business correspondence, and procedures.
• Ability to effectively communicate and build professional relationships with employees, clients, management, and staff at all levels.
• Ability to manage and resolve conflict professionally and maintain a professional demeanor.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

Desired Qualifications

Experience

• Experience sourcing and onboarding employees in light industrial, general manufacturing, and/or automotive environments.
• Proven recruiting success within the Oakland County / Auburn Hills market.

Physical Demands

• Frequently required to sit, walk, and stand.
• May occasionally lift up to 50 pounds (e.g., box of copier paper).

Work Environment

• Employee will primarily work in an office environment while performing the duties of this job.
• Noise level in the work environment is usually low.

Acro values diversity in our workforce and is an Affirmative Action & Equal Opportunity Employer. Acro is also committed to hiring veterans.