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Msp Program Manager Jobs in Rochester, MI (NOW HIRING)

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Msp Program Manager information

See Rochester, MI salary details

$35.4K

$98.9K

$144.5K

How much do msp program manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for msp program manager in Rochester, MI is $98,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $122,000.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What job categories do people searching Msp Program Manager jobs in Rochester, MI look for?

The top searched job categories for Msp Program Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Msp Program Manager jobs?

Cities near Rochester, MI with the most Msp Program Manager job openings:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $98,912 per year, or $47.6 per hour.

Service Engineer - AI Automation, Cloud & Security

Smart IT Services, Inc

Utica, MI • On-site

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Key responsibilities

  • Support end users and business owners with troubleshooting and communication.

  • Own tickets end-to-end by diagnosing, resolving, documenting, and following through.

  • Build and improve workflows using automation tools, integrations, and orchestrated runbooks.

Job description

IT Support & Automation Engineer (Managed Services)
Utica, MI (office-first with flexibility / hybrid options) | Microsoft 365 • Azure • Networking • Security • Automation • MSP Tooling
Speak Geek. Be Human. Make IT better for People.
At SMART I.T. Services, we help real businesses run smoothly with proactive managed IT-cloud, cybersecurity, networking, and support that people actually enjoy working with. A big part of how we do that is automation: smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.
If you love technology, like talking to people, and get real satisfaction from turning messy problems into clean systems, you'll fit in here.
What you'll do
  • Support end users and business owners with clear communication and calm troubleshooting.
  • Own tickets end-to-end: diagnose, resolve, document, and follow through.
  • Work proactively (not just break/fix): monitoring, patching, security improvements, and prevention.
  • Build and improve workflows using modern tooling-process automation, integrations, and orchestrated runbooks (think n8n / Zapier-style approaches, plus service workflow improvements).
  • Help clients adopt modern productivity tooling (including Microsoft Copilot and AI-assisted use cases) in practical, secure ways.
Technologies you'll touch (varies by client)
  • Microsoft 365 / Azure, Windows Server, Active Directory / Entra ID (identity)
  • Networking: firewalls, switching, wireless, VPNs (Cisco / Cisco Meraki exposure is a plus)
  • VoIP phone systems
  • Cybersecurity best practices and tools (MFA, endpoint hardening, least privilege, backup awareness)
  • MSP operations: ticketing + RMM (ConnectWise / Kaseya-style)
  • Virtual desktop environments (VDI / VMware-style platforms)
  • Cloud + "data-center style" environments (hybrid happens)
You might be our person if...
  • You're the one friends/family/neighbors call when "the Wi-Fi is weird" or a laptop is doing something unholy.
  • You tinker because you want to-home setup, cloud sandbox, scripts, automations, integrations, security settings... anything that helps you learn.
  • You enjoy making systems simpler: fewer clicks, fewer steps, fewer repeat issues.
  • You can "speak geek," but you genuinely like people-and you explain things without making anyone feel dumb.
Nice-to-have (not required)
We'll love it if you have any of these-but they're not required:
  • OpenClaw (AI framework) experience for building/operating agentic workflows
  • Docker familiarity
  • Kubernetes fundamentals (or curiosity to learn)
  • Linux, especially Ubuntu (basic admin + troubleshooting)
  • Local/private LLMs (local model setups), RAG, self-hosted agent tools, or building a small "AI server"/lab
  • Experience supporting insurance agencies / regulated SMBs
  • Scripting/automation mindset (PowerShell, Python, low-code, APIs)
  • Cloud/security exposure (certs welcome, not required)
Experience level
We're open to multiple experience levels. If you bring strong fundamentals, curiosity, and a service mindset, we'll match responsibilities to your skills and help you level up quickly.
Hybrid/Flex Role - Local Residency Required
This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.
Benefits
  • 401(k) retirement program
  • Health insurance
  • Paid time off
  • Your birthday off
Ready to apply?
If you want a role where you combine people-first support with cloud, security, networking, and automation-apply today.

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