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Msp Program Manager Jobs in Gilbert, AZ (NOW HIRING)

Monument Consulting

Account Manager

Phoenix, AZ · On-site

... MSP program. 10-15% travel. Responsibilities Relationship Management * Builds and maintains ... professional relationships with Hiring Managers and Business Line Leaders (Directors and above ...

Monument Consulting

Account Manager

Phoenix, AZ · On-site

... MSP program. 10-15% travel. Responsibilities Relationship Management * Builds and maintains ... professional relationships with Hiring Managers and Business Line Leaders (Directors and above ...

Bridgepoint, LLC

VMS Program Manager

Phoenix, AZ · Remote

What You Bring * Minimum 2 years of experience in vendor management, MSP/VMS programs, staffing, or a closely related field. * Proven experience overseeing or managing employees. * Strong ...

Acro Service Corporation

Be Seen First

Finance Project Management

Phoenix, AZ · On-site

$40 - $65/hr

Strong understanding of program management principles and methodologies * Attention to detail and ... MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 ...

One Step Secure IT

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Security Engineer 2

Phoenix, AZ · On-site

One Step Secure I/T is an MSP providing the latest in managed services and cybersecurity. We're a ... Develop and update security policies and procedures; conduct training programs to educate both ...

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All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Gilbert, AZ

Msp Program Manager information

See Gilbert, AZ salary details

$38.4K

$107.1K

$156.5K

How much do msp program manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for msp program manager in Gilbert, AZ is $107,117.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $132,100.00 per year, depending on experience, location, and employer.

What are MSP Program Managers?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges MSP Program Managers face when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.
What job categories do people searching Msp Program Manager jobs in Gilbert, AZ look for? The top searched job categories for Msp Program Manager jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Msp Program Manager jobs? Cities near Gilbert, AZ with the most Msp Program Manager job openings:
Msp Program Manager jobs near you
Account Manager

Account Manager

Monument Consulting

Phoenix, AZ • On-site

Full-time

Posted 18 hours ago

Job description

Overview
MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.
WE ARE MONUMENT
Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.
  • Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
  • Consultants at our Core - Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
  • Global MSP with an ecosystem of partners spanning 50 countries and all major regions
  • Vendor neutral model relies upon a trusted partner and supplier community
  • Partners with industry-leading VMS systems
  • More "Gen 1" implementations than any other MSP over the last 5 years.
  • Seamless extension of client HR, sourcing, business units, vendors and contractors

OUR SHARED VALUES
  • EVERYONE MATTERS
  • WE TAKE CARE OF EACH OTHER
  • LEADERSHIP IS HERE TO SERVE
  • HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE
  • ALWAYS KNOW WHERE YOU STAND
  • EXCELLENCE ISN'T THE EXPECTATION, IT'S THE MONUMENT STANDARD

Position Title: Account Manager
Position Summary
The Account Manager (AM) will be responsible for daily requisition management and facilitating contingent labor fills for Staff Augmentation and Statement of Work for the client using the client's Vendor Management System (VMS) and acting as the Managed Service Provider (MSP). The AM will build strong, strategic partnerships with the client and will represent Monument Consulting to better understand and deliver on Hiring Manager (HM) needs, ensuring the solutions provided are in the best interest of the business and our clients. The AM will be consultative to the client hiring manager and vendors to solve unique scenarios in the staffing of contingent labor. One of the goals will be to provide the vendors with relevant data and insights to optimize both the customer and Supplier experiences, creating a best-in-class MSP program. 10-15% travel.
Responsibilities
Relationship Management
  • Builds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above) within the client's organization
  • Build strong relationships with Supplier partners
  • Network within Monument Consulting Account Management and other departments

Service
  • Responsible for meeting with business leaders and hiring managers to identify resourcing needs and determine sourcing strategy.
  • Provide guidance around worker classification.
  • Plan and run HM and Supplier intake sessions to ensure job descriptions and additional skills, soft skills, etc. have been well communicated within the VMS job description
  • Responsible for the proactive requisition fulfillment management and hold individuals responsible for moving candidates through the process and selection for hire
  • Review candidates and determine which candidates are most qualified to the requirement to shortlist to the hiring manager
  • Has a thorough understanding of the business landscape, seasonality and global trends/events, and continually monitors changes in the marketplace to make recommendations and lead the client in hiring decisions
  • Focus on continuous improvement of daily service and delivery by identifying and implementing system and process efficiencies
  • Manage and hold suppliers accountable to ensure compliance with client procurement policies, guidelines, and processes.
  • Conduct client and vendor training on program requirements/processes
  • Mange work and deliverables in compliance with program Service Level Agreements (SLAs)
  • Participate in delivering client EBR's including but not limited to analyzing data, making recommendations, and outlining deliverables to meet desired outcome
  • Train HMs and Suppliers on program utilization and policies

Supplier Partnership
  • Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation by participating in Supplier Scorecard Reviews and Supplier Round Tables
  • Coordinate HM and Supplier calls to allow Suppliers to ask HMs questions and get additional details for requisitions
  • Conduct Vendor user training on program rules of engagement
  • Negotiate with vendors as required
  • Conduct/Participate in Supplier Scorecard Sessions
  • Contribute to vendor rationalization strategies
  • Lead/consult worker audits and remediation with vendors
  • Initiate and complete onboarding, tracking, and documentation for new vendors utilizing the Program Manager or Program Director to resolve redlines

Additional Skills
  • Demonstrated ability to manage multiple tasks - prioritization, planning and delegation
  • Strong communication, facilitation, relationship management, relationship building, and interpersonal skills
  • Strong analytical and problem-solving skills and a firm grasp of the strategic implications of key industry trends and developments
  • Must have a strong sense of urgency and the ability to "think on your feet"
  • Ability to generate some insights from business metricsDelivery focused, highly organized, strong ability to work well with others

Qualifications
  • 3+ years Staffing Experience
  • Prefer 1+ years MSP-VMS experience
  • Strong understanding of the difference between Staff Aug and SOW Workers.
  • College Degree or equivalent work experience
  • Advanced experience with Microsoft Excel
  • Excellent Customer Service

Pay Range
USD $53,000.00 - USD $58,000.00 /Yr.

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