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Msp Program Manager Jobs in Washington (NOW HIRING)

HunaTek

IT & Data Solutions Specialist

Herndon, VA · On-site +1

$110K - $140K/yr

This role will work closely with executive leadership and our Managed Service Provider (MSP) to ... Establish an enterprise GenAI usage policy; lead vendor evaluation, pilot programs, and phased ...

MBO Partners

Implementation Project Manager

Ashburn, VA · Remote

Experience with contingent labor programs, Managed Service Providers (MSP), and Vendor Management Systems (VMS) related to the contract workforce * Knowledge of HR law, federal / state wage laws, and ...

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Technical Writer-Editor

Alexandria, VA · On-site

$143K/yr

The incumbent serves as a senior technical writing expert and program manager for the agency-wide ... Military Spouse Preference (MSP) Eligible: If you are a Military Spouse Preference applicant, you ...

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All JobsMsp Program Manager JobsMsp Program Manager Jobs in Washington

Msp Program Manager information

See Washington salary details

$43.6K

$121.7K

$177.8K

How much do msp program manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for msp program manager in Washington is $121,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $150,100.00 per year, depending on experience, location, and employer.

What are MSP Program Managers?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges MSP Program Managers face when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.
What are popular job titles related to Msp Program Manager jobs in Washington? For Msp Program Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Msp Program Manager jobs in Washington look for? The top searched job categories for Msp Program Manager jobs in Washington are:
What cities in Washington are hiring for Msp Program Manager jobs? Cities in Washington with the most Msp Program Manager job openings:
Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Washington as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Temporary. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $121,709 per year, or $58.5 per hour.

MSP - IT Client Support Technician

OmegaCor Technologies

Millersville, MD • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Mission and Purpose:

At OmegaCor, our purpose is to empower our clients, staff, and community to achieve excellence. A key element of fulfilling this mission is providing high-value IT consulting services that align technology with business objectives.

Position Summary:

As an MSP - IT Client Support Technician, plays a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 50-100% of your time at a key customer site, delivering top-notch help desk and desk-side assistance. Your expertise will be instrumental in resolving user issues, troubleshooting hardware and software problems, and maintaining a positive user experience. The remaining time (if applicable) will be dedicated to handling service desk tickets at OmegaCor's central location. This dual-role offers a unique blend of onsite customer interaction and centralized support, making you a crucial link in our commitment to exceptional IT service delivery.

Essential Duties and Responsibilities:
  • Provide 1st and 2nd-level support, responding to and resolving user-reported issues promptly and efficiently.
  • Offer deskside assistance at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow.
  • Collaborate with end-users to troubleshoot and diagnose technical problems, guiding them through effective problem resolution.
  • Log, track, and prioritize service desk tickets in a timely manner, maintaining accurate records of issue resolution and escalation processes.
  • Conduct routine maintenance activities, including system updates, patches, and software installations to enhance overall system performance.
  • Act as a liaison between end-users and Tier 2/3 support teams, ensuring smooth communication and quick resolution of complex issues.
  • Participate in on-site and remote support rotations, addressing service desk tickets at OmegaCor's central location as needed.
  • Stay updated on industry best practices and emerging technologies to continually improve technical skills and stay abreast of evolving IT trends.
  • Contribute to the development and improvement of knowledge base articles, helping to create a comprehensive repository for issue resolution and user education.
Additional Duties and Responsibilities:
  • Participate in a rotating monthly on-call schedule for after-hours support.
  • Contribute to technical projects, providing hands-on assistance and expertise as required.
  • Participate in assigned technical and soft skills training programs to stay current with industry trends.,
  • Expand the knowledge base by documenting new procedures, solutions, and best practices.
  • Conduct periodic system audits to identify vulnerabilities and enhance overall system integrity.

Knowledge, Skills, and/or Abilities Required - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Professional IT Certifications (at least one), such as: MCP, CompTIA Net+, ITIL v4 Foundations preferred.
  • 2+ years of help desk or service desk experience
  • Demonstrated expertise in Microsoft 365 applications, including proficiency in troubleshooting and configuring Outlook, Word, Excel, and Teams for optimal user experience.
  • Solid understanding of Windows desktop operating systems, with the ability to troubleshoot and resolve hardware and software issues efficiently.
  • Proficient in configuring and troubleshooting wireless networks, ensuring seamless connectivity and addressing issues related to signal strength, security, and network performance.
  • Experience in providing support for Android and iPhone smartphones, including setup, configuration, and troubleshooting of email synchronization, application installations, and device connectivity.
  • Strong analytical skills to diagnose and resolve technical issues promptly, utilizing systematic troubleshooting methodologies to address both hardware and software challenges effectively.
  • Excellent verbal and written communication skills to interact with end-users professionally and convey technical information in a clear and understandable manner.
  • Strong customer service orientation, with the ability to remain patient and empathetic while guiding users through technical issues and providing a positive support experience.

Competitive Benefits:

  • Competitive salary based on experience.
  • Health, dental, and vision insurance.
  • Employer-paid Life, AD&D, Short- and Long-term Disability Insurance.
  • 401(k) Retirement plan with company match.
  • Paid time off, including birthdays and holidays.
  • Learning Management System with over 5,000 courses.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

OmegaCor Technologies is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.