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Msp Program Manager Jobs in California (NOW HIRING)

TeamLogic IT

MSP Service Manager

San Ramon, CA · On-site

$43 - $53/hr

We are seeking a dedicated and experienced Managed IT Services (MSP) Service Desk Manager to ... Develop and deliver training programs to enhance the skills and knowledge of service desk staff.

Girl Scouts of Orange County

IT Manager

Irvine, CA · On-site

$80K - $85K/yr

Coordinate with MSP on vulnerability management and incident response * Administer required security and compliance training programs * Support audits and ensure adherence to organizational policies ...

Girl Scouts of Orange County

IT Manager

Irvine, CA · On-site

$80K - $85K/yr

Coordinate with MSP on vulnerability management and incident response * Administer required security and compliance training programs * Support audits and ensure adherence to organizational policies ...

4Creeks, Inc.

IT Manager

Visalia, CA

$35 - $45/hr

Our MSP handles remote support, ticketing, and Level 1 -- your value is being present, approachable ... Program (ESOP), and performance bonuses. The expected pay range for this position is $35/hr to $40 ...

FUSE3

MSP Level 3 Technician

Fair Oaks, CA · On-site

Systems Administrator FUSE3 is a Managed Service Provider in the Sacramento region. We pride ... Willingness to participate in the On-Call program. We offer competitive compensation including ...

FUSE3

MSP Level 3 Technician

Fair Oaks, CA · On-site

$29 - $50/hr

Systems Administrator FUSE3 is a Managed Service Provider in the Sacramento region. We pride ... Willingness to participate in the On-Call program. We offer competitive compensation including ...

FUSE3

MSP Level 3 Technician

Fair Oaks, CA · On-site

Salary: $29 - $50 Systems Administrator FUSE3 is a Managed Service Provider in the Sacramento ... Willingness to participate in the On-Call program. We offer competitive compensation including ...

AgileOne

Careers at AgileOne

Rosemead, CA · On-site

$18.50 - $25/hr

... MSP/VMS programs. Utilizing the AgileOne Vendor Management Tool, or 3rd party VMS, this position will maintain an organized process for sourcing and engaging contingent workers, in addition to the ...

imageOne

Embedded Account Manager

Livermore, CA

Own the day-to-day oversight of the Managed Print Services program * Build and deepen trusted ... MSP, production print, or other * Progressive experience from sales, operations, or technician into ...

ImageOne

Embedded Account Manager

Livermore, CA · On-site

Own the day-to-day oversight of the Managed Print Services program * Build and deepen trusted ... MSP, production print, or other * Progressive experience from sales, operations, or technician into ...

Crowdstaffing

Inventory Control Clerk

Hawthorne, CA · On-site

$17.25 - $20.75/hr

At that time, we started recruiting top talent for some of the largest Managed Service Provider (MSP) programs and Fortune 500 clients in the United States. Then the recession of 2008 hit hard.

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All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in California

Msp Program Manager information

See California salary details

$38K

$106.1K

$154.9K

How much do msp program manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for msp program manager in California is $106,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $130,800.00 per year, depending on experience, location, and employer.

What are MSP Program Managers?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges MSP Program Managers face when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.
What are the most commonly searched types of Msp Program jobs in California? The most popular types of Msp Program jobs in California are:
What are popular job titles related to Msp Program Manager jobs in California? For Msp Program Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Msp Program Manager jobs in California look for? The top searched job categories for Msp Program Manager jobs in California are:
What cities in California are hiring for Msp Program Manager jobs? Cities in California with the most Msp Program Manager job openings:
Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in California as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $106,053 per year, or $51 per hour.
MSP Service Manager

MSP Service Manager

TeamLogic IT

San Ramon, CA • On-site

$43 - $53/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Responsive recruiter
Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Summary:
We are seeking a dedicated and experienced Managed IT Services (MSP) Service Desk Manager to oversee our service desk operations for the small to medium-sized businesses (SMBs) we support from a team of MSP technicians. The ideal candidate will have a strong background in IT service management, exceptional leadership skills, and a customer-centric approach to ensure the delivery of high-quality IT support services.
Responsibilities:
Service Desk Management
  • Oversee the daily operations of the service desk, ensuring efficient and effective support for SMB clients.
  • Manage and mentor service desk staff, including performance evaluations, training, and career development.
  • Monitor service desk metrics and KPIs to ensure service level agreements (SLAs) are met.
  • Develop and implement service desk policies, procedures, and best practices.
  • Handle escalations and ensure timely resolution of complex technical issues.
  • Coordinate with other IT teams to resolve systemic issues and improve overall service delivery.
  • Create, update, and maintain detailed documentation for all client environments and troubleshooting procedures.

Client Relationship Management
  • Build and maintain strong relationships with our SMB clients, understanding their IT needs and business objectives.
  • Regularly communicate with clients to provide updates on service desk performance, project status, and other relevant information.
  • Conduct periodic reviews with clients to assess satisfaction and identify areas for improvement.

Technical Expertise
  • Stay up-to-date with the latest IT trends, technologies, and best practices relevant to SMBs.
  • Provide technical guidance and support to service desk staff as needed.
  • Service desk escalation management and ticket triage.
  • Ensure the service desk team is equipped with the necessary tools and knowledge to support a wide range of IT environments.

Continuous Improvement
  • Identify opportunities for process improvements and implement changes to enhance service delivery.
  • Analyze service desk performance data to identify trends and recommend corrective actions.
  • Develop and deliver training programs to enhance the skills and knowledge of service desk staff.

Knowledge, Skills, & Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT service management, with at least 3 years in a supervisory or managerial role.
  • Strong knowledge of ITIL framework and best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.
  • Experience with service desk software and tools.
  • Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are preferred.

Preferred Additional Qualifications
  • Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms.
  • Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar.
  • Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
  • Experience with Cloud Services: Understanding of cloud platforms such as Azure, AWS, or Google Cloud.

Work Environment
  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
  • Collaborative and supportive team culture.
  • Opportunities for professional growth and development.

Benefits:
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Professional development and certification reimbursement
  • Opportunities for career advancement

Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
Compensation: $43.00 - $53.00 per hour
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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