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Msp Program Manager Jobs in Arizona (NOW HIRING)

United Food Bank

Information Technology (IT) Manager

Mesa, AZ · On-site

$81K - $100K/yr

Translate mission, operational, financial, and program needs into practical technology investments ... Oversees MSP and acts as the bridge between end users and external vendors * Oversee enterprise LAN ...

United Food Bank

Information Technology (IT) Manager

Mesa, AZ · On-site

$81K - $100K/yr

Translate mission, operational, financial, and program needs into practical technology investments ... Oversees MSP and acts as the bridge between end users and external vendors * Oversee enterprise LAN ...

Paychex

Service Representative - MSP

Phoenix, AZ · On-site +1

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Our award-winning training and development programs empower our employees with ongoing learning ...

Acro Service Corporation

Be Seen First

Buyer

Tempe, AZ · On-site

$35 - $40/hr

... and Program Management to align sourcing strategies with business requirements. * Monitor market ... MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 ...

Midwest

Sales Territory Manager-Dust Control

Tucson, AZ · On-site

Use resources within the boundaries of the 1-year financial plan, the MSP sales team and applicable ... Wellness Program - earn rewards and premium discounts * Flexible Spending Accounts (FSA) - for ...

One Step Secure IT

Security Engineer 2

Phoenix, AZ · On-site

One Step Secure I/T is an MSP providing the latest in managed services and cybersecurity. We're a ... Develop and update security policies and procedures; conduct training programs to educate both ...

Corbins

HSE MANAGER

Phoenix, AZ · On-site

These will include site-specific plans and programs. * Provide technical and behavioral leadership ... On path to obtain CSP or SMS (BCSP), or MSP (NASP) * Subject Matter Expert (SME) knowledge of OSHA ...

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All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Arizona

Msp Program Manager information

See Arizona salary details

$35.9K

$100.1K

$146.3K

How much do msp program manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for msp program manager in Arizona is $100,141.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,500.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.
What are the most commonly searched types of Msp Program jobs in Arizona? The most popular types of Msp Program jobs in Arizona are:
What are popular job titles related to Msp Program Manager jobs in Arizona? For Msp Program Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Msp Program Manager jobs in Arizona look for? The top searched job categories for Msp Program Manager jobs in Arizona are:
What cities in Arizona are hiring for Msp Program Manager jobs? Cities in Arizona with the most Msp Program Manager job openings:
Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Arizona as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $100,141 per year, or $48.1 per hour.

Information Technology (IT) Manager

United Food Bank

Mesa, AZ • On-site

$81K - $100K/yr

Full-time

Posted 7 days ago

Job description

Job Type
Full-time
Description
Do you thrive in a hands-on technical environment and excel at implementing impactful IT solutions across teams and offices in a mid-sized corporate environment? As an integral player in our organization dedicated to alleviating hunger in the community, you'll be at the forefront of optimizing our IT network, software applications and hardware connections. Your passion for making technology accessible to internal users will empower us to strengthen donor relationships, drive our food distributions, and make a tangible impact on combating hunger. If you want to contribute your professional skills and talents to a cause that impacts hunger in our community, apply today!
Our Mission and Values:
We are passionate about our Mission of Uniting Communities to Alleviate Hunger. You are most likely to find success at United Food Bank if you are motivated by the following values:
  • We are Uniters - working together as one united team.
  • We are Cultivators - with a growth mindset and willing to try new things.
  • We are Optimists - finding solutions that accomplish our mission.

Position Summary:
The Manager of Information Technology (IT Manager) is responsible for leading the strategic direction, implementation, security, and continuous improvement of United Food Bank and Waste Not's technology ecosystem. This position will serve as the primary point of contact for the organization's Managed Service Provider (MSP). The role oversees enterprise technology operations, including infrastructure, networking, cybersecurity, cloud platforms, data architecture, business intelligence, enterprise applications, artificial intelligence readiness, and future ERP implementation. The role serves as both a strategic technology leader and an operational manager, ensuring that technology strengthens UFB's mission, protects organizational assets, improves staff productivity, increases operational efficiency, and enables sound, data-informed decision-making. The IT Manager develops and executes the long-term technology roadmap while maintaining high standards of reliability, customer service, compliance, security, stewardship, and scalability.
Responsibilities include, but are not limited to, the following:
Strategic Technology Leadership
  • Translate mission, operational, financial, and program needs into practical technology investments and implementation plans.
  • Evaluate emerging technologies and recommend adoption when the business case, risk profile, and mission impact are compelling.
  • Present technology priorities, risks, investment needs, and performance results to executive leadership and other stakeholders.

IT Operations and Service Delivery
  • Lead day-to-day delivery of help desk, desktop support, Microsoft 365, Azure, SharePoint, Teams, identity services, servers, storage, backups, telecommunications, printers, and endpoint management.
  • Implement and manage Jira Service Management or a comparable ITSM platform, including intake, triage, escalation, service levels, knowledge management, and reporting.
  • Establish service-level targets and operational KPIs for ticket response, resolution, uptime, user satisfaction, patching, provisioning, and incident closure.
  • Ensure reliable onboarding, role changes, and offboarding through coordinated workflows with Human Resources and department leaders.
  • Promote a responsive, service-oriented culture that supports staff with varying levels of technical proficiency.

Infrastructure and Network Management
  • Oversees MSP and acts as the bridge between end users and external vendors
  • Oversee enterprise LAN, WAN, wireless, VPN, site-to-site tunnels, firewalls, switching, routing, internet connectivity, cloud infrastructure, and Azure Virtual Desktop, where appropriate.
  • Develop a multi-campus infrastructure strategy that improves network performance, resiliency, segmentation, centralized management, and failover capability.
  • Maintain accurate network diagrams, configuration records, inventories, standards, and recovery procedures.
  • Direct infrastructure lifecycle planning, including hardware refresh, warranty management, capacity planning, and capital replacement schedules.
  • Ensure disaster recovery and business continuity capabilities are documented, tested, and improved through recurring exercises.

Cybersecurity, Privacy, Risk and Compliance
  • Lead UFB's cybersecurity program and protect the confidentiality, integrity, and availability of organizational systems and information.
  • Oversee identity and access management, multifactor authentication, conditional access, endpoint security, vulnerability management, security monitoring, incident response, encryption, backup protection, and privileged access.
  • Coordinate technology controls and documentation supporting HIPAA obligations, protection of PHI, PCI DSS responsibilities, contractual requirements, and applicable privacy and security standards.
  • Maintain incident response plans, security policies, risk registers, audit evidence, vendor risk reviews, and corrective action plans.
  • Deliver security awareness training and regularly test organizational readiness through phishing simulations, tabletop exercises, and recovery drills.

Artificial Intelligence Integration and Innovation
  • Develop and maintain UFB's responsible AI strategy, governance framework, acceptable-use standards, and implementation roadmap.
  • Identify practical AI and automation opportunities that improve service delivery, staff efficiency, forecasting, reporting, knowledge management, donor insights, volunteer coordination, and administrative processes.
  • Evaluate AI solutions for security, privacy, data quality, bias, explainability, vendor risk, integration requirements, cost, and measurable mission value.
  • Lead carefully governed pilots and establish success measures before broader deployment.
  • Ensure AI-enabled tools do not expose PHI, payment data, confidential donor information, or other sensitive information outside approved systems and controls.

Budget, Procurement and Vendor Management
  • Manage the annual IT operating and capital budgets in partnership with the Director of Operations and Finance.
  • Maintain visibility into software subscriptions, infrastructure costs, professional services, security investments, telecom expenses, lifecycle replacements, and project commitments.
  • Facilitate technology procurement, contract negotiation, renewal planning, vendor performance management, and service-level accountability.
  • Identify opportunities to reduce duplication, control licensing costs, improve vendor terms, and strengthen technology stewardship.

Other
  • All other duties as assigned by the CFO, CAO or CEO.

Requirements
Required Qualifications: (Knowledge, Skills, and Abilities)
  • Passion for alleviating hunger and serving the community.
  • Bachelor's degree in information technology, computer science, information systems, cybersecurity, business technology, or a related field; equivalent combinations of education and progressive experience may be considered.
  • Five or more years of progressive technology experience, including at least two years leading teams, major programs, or enterprise technology functions.
  • Demonstrated experience managing multi-site infrastructure, Microsoft 365, identity and access management, networking, endpoint management, cloud platforms, cybersecurity, vendor relationships, and IT service delivery.
  • Experience developing technology strategy, budgets, capital plans, policies, performance measures, and executive-level recommendations.
  • Experience leading complex projects involving systems implementation, integration, data, security, infrastructure, or organizational change.
  • Strong understanding of technology risk, privacy, incident response, business continuity, and security controls relevant to sensitive organizational information.
  • Excellent leadership, communication, project management, documentation, problem-solving, and stakeholder engagement skills.

Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is required to stand, walk, and reach with hands and arms on a daily basis.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
  • The employee must lift and/or move up to 30 pounds.
  • Ability to sit at a computer for extended periods and perform repetitive motions with a mouse and keyboard.

In instances of a federal, state, or locally declared emergency, United Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

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