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Msp Manager Jobs in Ridgewood, NJ (NOW HIRING)

Hatz AI, Inc.

Strategic Account Manager

Manhattan, NY · On-site

$90 - $130/hr

Key Responsibilities Execute a clear and repeatable sales strategy to meet and exceed revenue targets Identify, prospect, and close new MSP partners and expand opportunities Own and manage active MSP ...

Psychatlanta

Director of Technology

Manhattan, NY · On-site

$175 - $225/hr

Managing MSP relationships and determining insourcing vs. outsourcing capabilities and timing based on company's objectives and financial feasibility. Managing Company's Electronic Health Record ...

ATIA Ltd

Sales Manager - Part time

New York, NY · Remote

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

ATIA Ltd

Sales Manager - Part time

New York, NY · Remote

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

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All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Ridgewood, NJ

Msp Manager information

See Ridgewood, NJ salary details

$24.8K

$60.2K

$117.4K

How much do msp manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for msp manager in Ridgewood, NJ is $60,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $69,300.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Ridgewood, NJ?

The most popular types of Msp jobs in Ridgewood, NJ are:

What are popular job titles related to Msp Manager jobs in Ridgewood, NJ?

For Msp Manager jobs in Ridgewood, NJ, the most frequently searched job titles are:

What job categories do people searching Msp Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Msp Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Msp Manager jobs?

Cities near Ridgewood, NJ with the most Msp Manager job openings:

Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $60,227 per year, or $29 per hour.

Account Manager, IT -Japanese Bilingual

A-STAFFING, INC.

Manhattan, NY • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About the job Account Manager, IT -Japanese Bilingual Our client, an IT Firm in NYC, is looking for an Account Manager -Japanese Bilingual JobDescription Client Relationship Management: Develop and nurture long-term relationships with assigned MSP clients, understanding their needs and proactively addressing concerns.

Service Delivery Oversight: Monitor the delivery of IT services against SLAs, ensuring timely issue resolution and client satisfaction.

Account Growth: Identify potential opportunities to expand service offerings within existing accounts, including upselling and cross-selling additional IT solutions.

Contract Management: Manage client contracts, renewals, and billing processes, ensuring compliance with agreed terms.

Performance Reporting: Regularly analyze client data and generate reports to demonstrate the value of MSP services and identify areas for improvement.

Technical Understanding: Possess a basic understanding of IT infrastructure, network management, security, and cloud technologies to effectively communicate with clients and technical teams.

Proactive Engagement: Conduct regular client check-ins, anticipate potential issues, and proactively address them to maintain a high level of service.

Collaboration: Work closely with internal teams like sales, technical support, and engineering to ensure seamless client experience. Requirement Proven track record of 5+ years in IT, with exceptional communication abilities, across roles in Engineering, PM, and Account Management. Fluency in both English and Japanese (native level) is essential.

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