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Remote Msp Jobs in Ridgewood, NJ (NOW HIRING)

My IT Crew

Remote Escalation Engineer - MSP

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to ...

My IT Crew

vCIO - MSP

Brooklyn, NY · Remote

Brooklyn/Remote Department: Partner Growth Job Type: Full-Time Position Summary At My IT Crew (MY ... Working knowledge of IT infrastructure, MSP services, and business technology strategy.

My IT Crew

Senior Project Engineer - MSP

Brooklyn, NY · On-site +1

$104K - $135K/yr

Brooklyn, NY/Remote Department: Project Team Reports to: Project Manager Job Summary: The Senior ... Standardize client environments to MSP best practices (M365, Azure AD, AD, security, backups ...

My It Crew

Senior Project Engineer - MSP

New York, NY · Remote

Brooklyn, NY/Remote Department: Project Team Reports to: Project Manager Job Summary: The Senior ... Standardize client environments to MSP best practices (M365, Azure AD, AD, security, backups ...

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

... paced MSP setting. Key Responsibilities Customer Support & Incident Management * Provide Tier 2 support via phone, ticketing system, email, and remote tools. * Troubleshoot and resolve escalated ...

CTS

Field Services Engineer

New York, NY · Remote

$60K - $80K/yr

... remote assistance. Utilizing tools like ConnectWise, you will manage service requests, and uphold ... MSP experience. * Knowledge of Cisco ASA and SonicWall firewall. * Experience with MSP-related ...

BlackHawk Data, LLC (12029)

NOC Technician

Manhattan, NY · Remote

$60K - $70K/yr

Managed Services Practice (MSP) Reports To: Managed Services Operations Lead Job Status: Part Time or Full Time Division: Corporate Work Shift: Must be open to 3rd shift. Location: Remote BlackHawk ...

BlackHawk Data

NOC Technician

Manhattan, NY · On-site +1

$60K - $70K/yr

Managed Services Practice (MSP) Reports To: Managed Services Operations Lead Job Status: Part Time or Full Time Division: Corporate Work Shift: Must be open to 3rd shift. Location: Remote BlackHawk ...

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Remote Msp information

What is a Remote MSP job?

A Remote MSP (Managed Service Provider) job involves managing and supporting IT services for businesses from a remote location. Responsibilities often include monitoring networks, providing cybersecurity, troubleshooting technical issues, and maintaining cloud or on-premises infrastructure. Remote MSP professionals work with multiple clients, ensuring their IT systems run smoothly and securely. This role typically requires strong problem-solving skills, knowledge of IT management tools, and experience with remote troubleshooting.

What are the key skills and qualifications needed to thrive in the Remote Msp position, and why are they important?

To thrive as a Remote MSP (Managed Service Provider), you need strong technical skills in IT support, network administration, and cybersecurity, typically backed by relevant certifications like CompTIA A+, Network+, or Microsoft Certified Professional. Experience with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms is commonly required. Outstanding problem-solving abilities, effective communication, and self-motivation are valuable soft skills in this position. These competencies ensure efficient remote service delivery, proactive issue resolution, and high client satisfaction in a virtual work environment.

What are the typical daily tasks and challenges faced by Remote MSP professionals?

Remote MSP professionals typically handle a variety of daily tasks, such as monitoring client networks, responding to helpdesk tickets, conducting routine system maintenance, and troubleshooting technical issues. They often collaborate virtually with clients and internal teams to resolve incidents quickly and efficiently. One common challenge is efficiently prioritizing and managing multiple client requests while maintaining clear communication across remote channels. Adaptability and strong time management are key to balancing proactive service delivery with reactive problem-solving in this dynamic role.

What are the most commonly searched types of Msp jobs in Ridgewood, NJ? The most popular types of Msp jobs in Ridgewood, NJ are:
What job categories do people searching Remote Msp jobs in Ridgewood, NJ look for? The top searched job categories for Remote Msp jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Remote Msp jobs? Cities near Ridgewood, NJ with the most Remote Msp job openings:
Remote Msp jobs near you
Infographic showing various Remote Msp job openings in Ridgewood, NJ as of June 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.

Remote Escalation Engineer - MSP

My It Crew

New York, NY • Remote

Full-time

Posted 25 days ago

Job description

Salary: $85,000 - $100,000

This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading.


My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

  • Our clients love us and oursatisfaction surveys show it at a consistent 97%
  • We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
  • No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!
  • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.


We are expanding our operations and seeking to grow our team. We have an opening for an Escalation Engineer to join our Service Delivery Team.


Escalation Engineer Duties and Responsibilities

  • Be Fanatically awesome all the time!
  • Be an active advocate for customer satisfaction
  • Provide technical excellence t for systems, software, and hardware
  • Document/Update internal Kbs, SOPs, Wikis
  • Ask educated questions and listen to customers to determine the root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Participate in training incoming staff
  • Report significant and recurring issues
  • Participate in the After Hours Escalation on-call rotation


Escalation Engineer Requirements and Qualifications

  • Proven experience as a senior technical engineer, preferably in an MSP Environment
  • Ability to diagnose and resolve advanced issues
  • Excellent communication skills
  • Keen attention to detail, the memory of patterns, and interest in problem-solving
  • Consistently demonstrate the MyITcrew Core Values and meet standard metrics
  • Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
  • Advanced skills in the management of Active Directory Domain environments
  • Proficient in networking, for both on-premise and cloud-based networks.
  • A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments