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Msp Manager Jobs in Ridgewood, NJ (NOW HIRING)

Diligex

MSP Engineer (L3)

Manhattan, NY · On-site

$99 - $121/hr

About Diligex Diligex is a Managed Services Provider focused on delivering secure, reliable, and ... experience (MSP or multi-client environment strongly preferred) * Required: Strong hands-on ...

JANOME AMERICA

IT Support Manager

Mahwah, NJ · On-site

$85K - $100K/yr

Coordinate with the MSP regarding infrastructure support, escalations, maintenance activities ... Support and manage company mobile devices and mobile device policies. * Coordinate and support ...

Hightop Health LLC

Director of Technology

Manhattan, NY · On-site

$175K - $225K/yr

Managing MSP relationships and determining insourcing vs. outsourcing capabilities and timing based on company's objectives and financial feasibility. * Managing Company's Electronic Health Record ...

Peloton

IT Support Engineer

New York, NY · On-site

Mentoring and handling escalations from junior and MSP(Managed Service Provider) technicians YOU BRING TO PELOTON * 4+ years of hands-on IT Support experience * Experience supporting Macintosh OS 10 ...

eMazzanti Technologies

Sales Manager

Hoboken, NJ · On-site

We are seeking a seasoned Manager of Inside Sales with technology B2B sales experience and MSP experience preferred, to lead, develop, and transform our Account Management (AM) team. Reporting ...

eMazzanti Technologies

Sales Manager

Hoboken, NJ · On-site

Description We are seeking a seasoned Manager of Inside Sales with technology B2B sales experience and MSP experience preferred, to lead, develop, and transform our Account Management (AM) team.

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All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Ridgewood, NJ

Msp Manager information

See Ridgewood, NJ salary details

$24.8K

$60.2K

$117.4K

How much do msp manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for msp manager in Ridgewood, NJ is $60,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $69,300.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Ridgewood, NJ?

The most popular types of Msp jobs in Ridgewood, NJ are:

What are popular job titles related to Msp Manager jobs in Ridgewood, NJ?

For Msp Manager jobs in Ridgewood, NJ, the most frequently searched job titles are:

What job categories do people searching Msp Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Msp Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Msp Manager jobs?

Cities near Ridgewood, NJ with the most Msp Manager job openings:

Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $60,227 per year, or $29 per hour.

Systems Engineer - White Plains

NETWORK DOCTOR LLC

White Plains, NY • On-site

Full-time

Posted 9 days ago

Job description

About the Role

We are seeking a smart, resourceful, and service-oriented Onsite Support Engineer to provide white-glove technical support for a high-profile client in White Plains, NY. As the primary onsite resource, you’ll deliver hands-on desktop, network, and infrastructure support while collaborating with Network Doctor’s remote teams to ensure seamless service delivery.

This role demands professionalism, adaptability, and confidence across a wide range of technologies. You don’t need to know everything—but you should know how to find solutions, ask the right questions, and leverage your team effectively.

You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) supporting hundreds of organizations nationwide, giving you access to a full team of experts so you’re never tackling complex challenges alone.

About Network Doctor

Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture that values teamwork, professionalism, curiosity, and growth. Our mission is to make IT an enabler — helping businesses work smarter, faster, and happier.

Key Responsibilities

  • Serve as the onsite technical resource for a Real Estate Management client in White Plains, NY.
  • Provide white-glove desktop, network, and infrastructure support for executives and staff.
  • Troubleshoot and resolve issues related to Windows Server, Active Directory, Microsoft 365, networking, and desktop environments.
  • Administer and maintain Microsoft 365, Exchange, SharePoint, and Entra ID, including user management, cloud integrations, and MFA configuration.
  • Provide application support for financial software such as QuickBooks, Microsoft Dynamics GP, and Sage 300 ERP.
  • Collaborate with Network Doctor’s remote teams for escalations, projects, and infrastructure initiatives.
  • Assist with IT projects such as migrations, network design, and disaster recovery implementations.
  • Maintain accurate ticketing, documentation, and asset inventory in ConnectWise.
  • Ensure consistent compliance with IT best practices, standards, and security requirements.

Required:

  • 3+ years of IT support or systems administration experience within a professional or MSP environment.
  • Experience supporting C-Suite and executive clients in high-pressure environments.
  • Expertise in Windows Server environments, Active Directory, Microsoft 365, and Office applications.
  • Strong PowerShell knowledge for system administration and automation.
  • Excellent communication, professionalism, and customer service orientation.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • Experience supporting remote access tools, backups, and cloud infrastructure.

Preferred:

  • MSP (Managed Services Provider) background.
  • Experience with the ConnectWise suite for ticketing and remote management.
  • Prior experience supporting high profile clients.
  • Physical ability to lift and move equipment such as servers or computers.
  • Proficiency with Excel file management and formulas.
  • Experience with CRM tools or database applications such as ACT.

Helpful Technologies (not required)

  • Endpoint management and security tools such as Intune, CrowdStrike, or SentinelOne.
  • Azure Active Directory / Entra ID, conditional access, and MFA configuration.
  • SharePoint Online and OneDrive administration.
  • Networking equipment from Cisco, SonicWall, or UniFi.
  • Audio/Visual conference systems (Zoom Rooms, Teams Rooms, Crestron, etc.).

Apply