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Msp Account Manager Jobs in Reston, VA (NOW HIRING)

SYSARC INCC

Networking Administrator

Rockville, MD · On-site

$70K - $90K/yr

We are one of the few MSP's in the market with a mature cybersecurity practice that has been fully ... Manage user accounts, permissions, and authentication across client systems * Perform patch ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Manage and troubleshoot user accounts, permissions, licenses, groups, and access * Administer and ... Partner with the MSP or network vendors on complex network issues * Analyze network-related ...

MBO Partners

Implementation Project Manager

Ashburn, VA · Remote

... Account and Project Management skills were utilized to implement new client programs with larger ... Experience with contingent labor programs, Managed Service Providers (MSP), and Vendor Management ...

SUSE RGS

Director/Senior Director, Ecosystem

Reston, VA · On-site

... accounts. * Drive diverse partner motions across resale, OEM, embedded software, cloud, and Managed Service Provider (MSP) models. * Act as the internal ecosystem SME, aligning RGS Sales, Product ...

Scout Space

Senior IT Systems Administrator

Reston, VA · On-site +1

$89K - $121K/yr

... MSP), CMMC consultants, and other technology partners * Provide first-line IT support for employees ... Manage user accounts, permissions, and access controls across company systems * Evaluate, implement ...

Scout Space

Senior IT Systems Administrator

Reston, VA · Hybrid

$89K - $121K/yr

... MSP), CMMC consultants, and other technology partners * Provide first-line IT support for employees ... Manage user accounts, permissions, and access controls across company systems * Evaluate, implement ...

Scout Space

Senior IT Systems Administrator

Reston, VA · Hybrid

$89K - $121K/yr

... MSP), CMMC consultants, and other technology partners * Provide first-line IT support for employees ... Manage user accounts, permissions, and access controls across company systems * Evaluate, implement ...

ScoutSpace

Senior IT Systems Administrator

Reston, VA · Hybrid

$89K - $121K/yr

... MSP), CMMC consultants, and other technology partners * Provide first-line IT support for employees ... Manage user accounts, permissions, and access controls across company systems * Evaluate, implement ...

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All JobsMsp Account JobsMsp Account Manager JobsMsp Account Manager Jobs in Reston, VA

Msp Account Manager information

See Reston, VA salary details

$31.2K

$69.6K

$112K

How much do msp account manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for msp account manager in Reston, VA is $69,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $83,000.00 per year, depending on experience, location, and employer.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What are popular job titles related to Msp Account Manager jobs in Reston, VA?

For Msp Account Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Msp Account Manager jobs in Reston, VA look for?

The top searched job categories for Msp Account Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Msp Account Manager jobs?

Cities near Reston, VA with the most Msp Account Manager job openings:

Msp Account Manager jobs near you
Infographic showing various Msp Account Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $68,472 per year, or $32.9 per hour.

Networking Administrator

SYSARC INCC

Rockville, MD • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Network Administrator, Washington DC Area

SysArc is a fast-growing IT Managed Service Provider based in the DC area looking for an experienced Network Administrator/Engineer to join our team. We are one of the few MSP’s in the market with a mature cybersecurity practice that has been fully operational for several years. We have developed vertical market expertise within the Aerospace & Defense industry and are one of the leaders in DFARS/NIST 800-171/CMMC compliance solutions and are expecting this market to substantially accelerate over the next several years.

The ideal candidate has 3–5 years of experience supporting and managing production network and server environments within an MSP or multi-client setting. This individual is proactive, organized, and committed to identifying and resolving systemic risks before they impact client operations. We are seeking someone who thrives on structured processes, values documentation, and is enthusiastic about driving long-term stability, security, and scalability across client environments.

Primary Responsibilities:

  • Perform proactive technology alignment reviews using MyITprocess
  • Identify risks, deficiencies, technical debt, and systemic issues before they impact client operations
  • Develop and execute remediation plans to improve stability, performance, and security
  • Serve as a technical escalation resource for complex network and system issues
  • Configure, monitor, and maintain network devices including switches, routers, firewalls, VPNs, and wireless access points
  • Troubleshoot LAN/WAN connectivity and performance issues
  • Manage VLANs, routing, firewall rules, intrusion prevention, and network security policies
  • Monitor system health, resource utilization, availability, throughput, and latency
  • Administer and support Windows Server environments including Active Directory, Group Policy, DNS/DHCP, and file/print services
  • Manage hybrid identity environments including AD synchronization and Entra ID integration
  • Support and maintain virtualized environments (VMware and/or Hyper-V)
  • Configure and maintain Windows endpoint operating environments
  • Administer Microsoft 365 tenants including Exchange Online, SharePoint, and Teams
  • Manage Microsoft Azure infrastructure and hybrid cloud environments
  • Implement and maintain Conditional Access, MFA, and identity security controls
  • Manage user accounts, permissions, and authentication across client systems
  • Perform patch management, system updates, vulnerability remediation, and endpoint security configuration
  • Administer and monitor backup and disaster recovery platforms
  • Perform backup testing and recovery validation to ensure business continuity readiness
  • Maintain integrity of network infrastructure, server deployments, backup systems, and security controls
  • Document all findings, changes, recommendations, and resolutions according to MSP standards
  • Maintain accurate network diagrams and technical documentation
  • Collaborate with vCIOs and project teams to align technical recommendations with business objectives
  • Contribute to standards development and long-term infrastructure improvements
  • Provide onsite support and client-facing technical guidance when required
  • Participate in the after-hours On-Call schedule, including 1 weekend every 8 weeks

Qualifications:

  • 3–5 years of hands-on experience supporting and managing production network and server environments
  • Experience working in an MSP or multi-client environment
  • Demonstrated experience administering Windows Server and Active Directory environments
  • Demonstrated experience configuring and supporting business-class network infrastructure (switches, firewalls, wireless)
  • Working knowledge of Microsoft 365 and hybrid identity environments
  • Experience supporting virtualization platforms (VMware and/or Hyper-V)
  • Experience with backup and disaster recovery solutions
  • Strong troubleshooting methodology and ability to resolve complex infrastructure issues independently
  • Ability to assess technical risk and prioritize remediation based on business impact
  • Experience working within defined standards, processes, and documentation frameworks
  • Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders
  • Highly organized with strong documentation discipline
  • Understanding of networking fundamentals (IP addressing, subnetting, VLANs, TCP/IP, VPN)
  • Understanding of security best practices including access control, patching, and firewall policy management

Applicant Should Have at Least One of the Certifications:

  • Network+
  • Security+
  • Microsoft Associate-level certification

Ideally Seeking Applicants with one of the Following:

  • CCNA
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft 365 Certified: Administrator Expert
  • Microsoft Certified: Windows Server Hybrid Administrator Associate

*To be considered for this position, please complete the assessment through the link below*

https://apply.select.wonderlic.com/FFG86W/Sysarc-Inc

Company Description

SysArc is a leading IT Managed Services and Cyber Security Services Provider, we have been helping our clients manage their IT to unleash the value in their organization for 20 years. We were recognized as among the 25 top places to work in the DC area, our commitment to our employees and our customers is our top priority!