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Monday Through Friday Customer Service information

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How much do monday through friday customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for monday through friday customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Monday Through Friday Customer Service vs Monday Through Friday Technical Support?

AspectMonday Through Friday Customer ServiceMonday Through Friday Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, retail, or office settingsCall centers, IT departments, or technical support centers
Employer & Industry UsageRetail, telecommunications, banking, service industriesIT companies, software firms, tech support providers
Common Search & Comparison IntentCustomer service roles, scheduling, responsibilitiesTechnical skills, troubleshooting, product support

Monday Through Friday Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. In contrast, Monday Through Friday Technical Support involves troubleshooting technical issues, requiring specific technical knowledge or certifications. Both roles typically operate in similar environments and industries but serve different customer needs.

What are some common challenges faced by Monday through Friday customer service representatives, and how can they be managed?

Monday through Friday Customer Service representatives often encounter high call volumes and must juggle multiple tasks while maintaining a positive attitude. Managing customer expectations and resolving issues efficiently can be challenging, especially during peak hours or when handling difficult cases. Successful representatives typically rely on strong organizational skills, effective communication, and teamwork to manage stress and ensure customer satisfaction. Proactively seeking feedback and utilizing available resources, such as knowledge bases and team support, can also help representatives overcome daily challenges.

What is a Monday through Friday customer service representative?

Monday through Friday customer service jobs are positions where employees assist customers, answer questions, and resolve issues during standard business days, typically excluding weekends. These roles can be found in a variety of industries, such as retail, finance, technology, and healthcare. The primary advantage of these jobs is a consistent weekday schedule, which provides employees with weekends off and a predictable work-life balance. Duties often include responding to calls, emails, or chat inquiries, processing orders, and providing support for products or services.

What are the key skills and qualifications needed to thrive as a Monday through Friday customer service representative?

To thrive as a Monday through Friday Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic office applications is typically required. Patience, active listening, and a positive attitude help you excel in handling customer inquiries and resolving issues efficiently. These skills ensure customer satisfaction, build loyalty, and contribute to a positive company reputation.
What cities are hiring for Monday Through Friday Customer Service jobs? Cities with the most Monday Through Friday Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Monday Through Friday Customer Service jobs? States with the most job openings for Monday Through Friday Customer Service jobs include:
Monday Through Friday Customer Service jobs near you
Infographic showing various Monday Through Friday Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Case Manager Monday through Friday

Duke Health

Raleigh, NC • On-site

Full-time

Posted 14 days ago

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Raleigh Hospital, A Campus of Duke University Hospital
Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.
Duke Nursing Highlights:
  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance (based on eligibility)

Monday - Friday with One weekend day/month
The Case Manager is responsible for managing an assigned caseload to ensure timely assessment, planning, implementation, and evaluation of discharge plans and care transitions across the continuum of care. This role supports optimal patient outcomes, effective resource utilization, and compliance with CMS and other regulatory agencies. The Case Manager collaborates closely with interdisciplinary teams, patients, families, and community partners to coordinate safe, efficient care transitions.
Key Responsibilities
Care Coordination & Discharge Planning
  • Assess all assigned patients for case management needs, including discharge planning, care transitions, advocacy, consultations, and patient/family education.
  • Develop, implement, and evaluate individualized discharge plans ensuring timely and appropriate transitions of care.
  • Coordinate services such as Home Health, Durable Medical Equipment (DME), transportation, Substance Abuse Treatment, outpatient follow-up, Skilled Nursing Facility (SNF) placement, and Acute Rehab referrals.
  • Monitor daily census to ensure all patients are evaluated for case management needs.

Collaboration & Communication
  • Maintain effective communication with the healthcare team regarding assessment findings, discharge needs, and provider orders.
  • Provide education to patients, families, and care teams regarding benefits, reimbursement guidelines, and regulatory requirements.
  • Collaborate with Utilization Management to support payer negotiations, reduce denials, and promote appropriate resource use.

Documentation & Compliance
  • Maintain timely, accurate documentation of assessments, interventions, discharge arrangements, and all actions taken.
  • Ensure compliance with federal, state, and local regulations, as well as organizational policies.
  • Prepare reports and maintain records as required.

Quality & Professional Development
  • Participate in Quality Assurance/Performance Improvement (QAPI) activities.
  • Represent the department with professionalism while fostering positive working relationships across Duke Health and external partners.
  • Provide weekend, holiday, or after-hours coverage as assigned based on entity needs.

Knowledge, Skills & Abilities
  • Ability to work independently in a self-directed role.
  • Strong problem-solving skills and ability to manage complex situations.
  • Excellent written and verbal communication skills.
  • Basic computer proficiency.

Minimum Qualifications
Education
  • BSN or MSW required

Experience
  • Minimum of 3 years of relevant experience

License and Certification
  • Case Management Certification (ACM, CCM, or ANCC) required within 3 years of hire
  • For BSN-prepared candidates: Must hold a current RN license (or compact license) in the state of North Carolina.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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