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Mobile Support Jobs in Rochester, NY (NOW HIRING)

AA2IT

Desktop Support Technician II

Rochester, NY · On-site

$20 - $25.50/hr

Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Execute and maintain approved planograms for mobile devices and signage * Maintain inventory ...

DSI

Retail Support Specialist

Brighton, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Execute and maintain approved planograms for mobile devices and signage * Maintain inventory ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Execute and maintain approved planograms for mobile devices and signage * Maintain inventory ...

DSI

Retail Support Specialist

Brighton, NY

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Execute and maintain approved planograms for mobile devices and signage * Maintain inventory ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Execute and maintain approved planograms for mobile devices and signage * Maintain inventory ...

DSI

Retail Support Specialist

Rochester, NY

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Execute and maintain approved planograms for mobile devices and signage * Maintain inventory ...

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

Troubleshoot and resolve issues related to Windows desktops and laptops, Microsoft 365 applications, printers, mobile devices, and banking systems. Administer and support Active Directory, including ...

Posted today

SpaceX

IT Support Technician

Canandaigua, NY · On-site

$38 - $45/hr

Procure, configure and deploy computer hardware and mobile cellular devices. * Troubleshoot ... Network support and troubleshooting. From device connectivity to VLAN configuration. * Configure ...

Wilkins RV

RV Technician - Mobile Service Unit

NY · On-site

$25 - $35/hr

Job Summary As a Site Service RV Technician, you'll be part of our mobile service team-traveling to ... This role offers the independence of working on the road with the full support of our team behind ...

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Showing results 41-60

All JobsMobile Support JobsMobile Support Jobs in Rochester, NY

Mobile Support information

See Rochester, NY salary details

$11

$18

$25

How much do mobile support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for mobile support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is the difference between Mobile Support vs Mobile Device Technician?

AspectMobile SupportMobile Device Technician
CertificationsBasic certifications like CompTIA A+ often preferredMore specialized certifications such as Apple Certified iOS Technician or Samsung Certified Technician
Work EnvironmentCustomer service centers, help desks, remote supportRepair shops, service centers, on-site troubleshooting
Job FocusProviding technical support, troubleshooting, and user assistanceDiagnosing and repairing hardware/software issues on mobile devices
Industry UsageCommon in telecom, retail, and tech support sectorsPrimarily in electronics repair and manufacturing industries

Mobile Support roles focus on assisting users with mobile device issues through support channels, while Mobile Device Technicians specialize in repairing and diagnosing hardware problems. Both roles require technical knowledge, but Mobile Support emphasizes customer service and troubleshooting, whereas Mobile Device Technicians focus on hands-on repairs.

What is mobile support?

Mobile Support refers to the assistance and troubleshooting provided to users of mobile devices such as smartphones and tablets. This support typically includes helping with software issues, connectivity problems, app installations, device setup, and hardware troubleshooting. Mobile Support specialists may assist customers via phone, chat, email, or in-person to resolve technical issues and ensure devices function properly. The goal is to enhance the user experience and minimize downtime caused by mobile device problems.

What are the key skills and qualifications needed to thrive as a mobile support specialist, and why are they important?

To thrive as a Mobile Support specialist, you need a strong understanding of mobile operating systems (iOS, Android), troubleshooting techniques, and excellent customer service skills, often supported by relevant IT certifications. Familiarity with mobile device management (MDM) systems, remote diagnostic tools, and ticketing software is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver effective support and build user trust. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient support operations in technology-driven environments.

What are some common challenges faced by mobile support professionals, and how can they be addressed?

Mobile Support professionals often encounter challenges such as troubleshooting diverse device types, managing frequent software updates, and addressing connectivity issues. Staying updated with the latest mobile operating systems and device models is essential for providing effective solutions. Building strong communication skills helps in guiding users through complex technical steps, while collaborating with development and IT teams ensures timely resolution of persistent issues. Proactively documenting solutions and sharing knowledge within the team can also improve efficiency and user satisfaction.
What are the most commonly searched types of Support jobs in Rochester, NY? The most popular types of Support jobs in Rochester, NY are:
What are popular job titles related to Mobile Support jobs in Rochester, NY? For Mobile Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Mobile Support jobs in Rochester, NY look for? The top searched job categories for Mobile Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Mobile Support jobs? Cities near Rochester, NY with the most Mobile Support job openings:
Mobile Support jobs near you
Infographic showing various Mobile Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Mobile Road Diesel Technician

Lucky's Truck & Trailer Sales, Inc

Henrietta, NY • On-site

$30 - $45/hr

Full-time

PTO

Re-posted 23 days ago

Job description

Lucky’s Truck amp; Trailer Sales – Dimmick Peterbilt Group
Every mile, every delivery, every job site—goods move because trucks and trailers stay on the road. Over 40 years ago, Russell “Lucky” Dimmick had a vision: build a one-stop, full-service truck and trailer organization that supports the hardest-working men and women in transportation. A business built on reliability, craftsmanship, and pride in keeping America moving.
That vision became Lucky’s Truck amp; Trailer Sales and Dimmick Group Peterbilt.
Since 1986, we’ve grown into the leading truck and trailer sales, supply, and repair organization in the Northeast, representing some of the most respected names in the truck, trailer, plow, and attachment industries. With more than 10 locations across multiple states, our team stands behind the drivers, fleets, and businesses that power the American economy—mile after mile.
Now, we’re looking for a Mobile Road Diesel Technician to join our growing team.
This isn’t just a job turning wrenches. It’s a role where your skills directly keep trucks and trailers safe, reliable, and on the road. You’ll be part of a team that diagnoses, repairs, and maintains the equipment that keeps supply chains moving and communities running.
If you have what it takes to be part of the Northeast’s leading truck and trailer sales, supply, and repair company… read on.
As a Mobile Road Diesel Technician with Lucky’s Truck and Trailer Sales amp; Dimmick Group Peterbilt, you will be responsible for:
Essential Duties:
  • Diagnose and repair in accordance with factory standards.
  • Communicate with service advisor if additional work is needed, or if repairs cannot be completed within the promised time.
  • Documents all work performed and recommended on the repair order.
  • Performs repairs off-site or as assigned by Service Manager
  • When applicable and with proper certifications (CDL Iicense) Road tests vehicles
  • Stays current with manufacturer training
  • Saves and tags parts of the job if under warranty or if requested by the customer.
  • Examines assigned vehicles to determine if further safety or service work is required or recommended.
  • Communicate with parts department to obtain needed parts.
  • Other duties may be assigned.
Certificates, Licenses, Registrations – preferred but not required
  • Paccar MX Certification
  • Cummins Engine Certification
  • Heating and Air Conditioning Certification (609 certification)
  • Understanding of Manual Drive Train and Axles
  • Brakes Certification for Medium/Heavy Truck
  • Drive Train Certification for Eaton and Meritor
  • Valid Driver's License
We offer a competitive benefits package with Benefits starting after 30 days and PTO for the much needed R amp;R.
Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills

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