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Mobile Support Jobs in Rochester, NY (NOW HIRING)

CALERO

Mobility Support Specialist

Rochester, NY · On-site

Mobile Device and Service Support experience desired. * Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel). * Vast experience in working with multiple guides and applications ...

T-Mobile

Mobile Associate - Retail Sales

Rochester, NY · On-site

$20/hr

Job Overview This role supports retail operations by engaging customers and facilitating their ... Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an ...

T-Mobile

Mobile Associate - Retail Sales

Rochester, NY · On-site

$20/hr

Job Overview This role supports retail operations by engaging customers and facilitating their ... Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an ...

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All JobsMobile Support JobsMobile Support Jobs in Rochester, NY

Mobile Support information

See Rochester, NY salary details

$11

$18

$25

How much do mobile support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for mobile support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is mobile support?

Mobile Support refers to the assistance and troubleshooting provided to users of mobile devices such as smartphones and tablets. This support typically includes helping with software issues, connectivity problems, app installations, device setup, and hardware troubleshooting. Mobile Support specialists may assist customers via phone, chat, email, or in-person to resolve technical issues and ensure devices function properly. The goal is to enhance the user experience and minimize downtime caused by mobile device problems.

What are some common challenges faced by mobile support professionals, and how can they be addressed?

Mobile Support professionals often encounter challenges such as troubleshooting diverse device types, managing frequent software updates, and addressing connectivity issues. Staying updated with the latest mobile operating systems and device models is essential for providing effective solutions. Building strong communication skills helps in guiding users through complex technical steps, while collaborating with development and IT teams ensures timely resolution of persistent issues. Proactively documenting solutions and sharing knowledge within the team can also improve efficiency and user satisfaction.

What are the key skills and qualifications needed to thrive as a mobile support specialist, and why are they important?

To thrive as a Mobile Support specialist, you need a strong understanding of mobile operating systems (iOS, Android), troubleshooting techniques, and excellent customer service skills, often supported by relevant IT certifications. Familiarity with mobile device management (MDM) systems, remote diagnostic tools, and ticketing software is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver effective support and build user trust. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient support operations in technology-driven environments.

What is the difference between Mobile Support vs Mobile Device Technician?

AspectMobile SupportMobile Device Technician
CertificationsBasic certifications like CompTIA A+ often preferredMore specialized certifications such as Apple Certified iOS Technician or Samsung Certified Technician
Work EnvironmentCustomer service centers, help desks, remote supportRepair shops, service centers, on-site troubleshooting
Job FocusProviding technical support, troubleshooting, and user assistanceDiagnosing and repairing hardware/software issues on mobile devices
Industry UsageCommon in telecom, retail, and tech support sectorsPrimarily in electronics repair and manufacturing industries

Mobile Support roles focus on assisting users with mobile device issues through support channels, while Mobile Device Technicians specialize in repairing and diagnosing hardware problems. Both roles require technical knowledge, but Mobile Support emphasizes customer service and troubleshooting, whereas Mobile Device Technicians focus on hands-on repairs.

What are the most commonly searched types of Support jobs in Rochester, NY?

The most popular types of Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Mobile Support jobs?

Cities near Rochester, NY with the most Mobile Support job openings:

Mobile Support jobs near you
Infographic showing various Mobile Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Mobile Equipment Mechanic - Hiring Now

01024 Heidelberg Materials NE LLC

Pavilion, NY • On-site

$25 - $35/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Line of Business: RMC

About Us
Heidelberg Materials is one of the world’s largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You’ll Be Doing

  • Perform maintenance and repairs on mobile equipment.
  • Diagnose mechanical issues and determine appropriate solutions.
  • Conduct regular inspections to ensure equipment is in optimal condition.
  • Maintain accurate records of all maintenance and repair work.
  • Collaborate with team members to ensure efficient operations.

What Are We Looking For

  • Strong mechanical aptitude and troubleshooting skills.
  • Ability to read and interpret technical manuals and schematics.
  • Proficiency with hand and power tools.
  • Excellent communication and teamwork abilities.
  • Commitment to safety and quality standards.

Conditions of Employment

  • Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check.
  • Some positions require FMCSA regulated ongoing drug and alcohol testing.

Work Environment

  • Role operates primarily in environments where the conditions include moving mechanical equipment, inclement weather, heat, cold, humidity, and elevated noise level.

What We Offer

  • $25 - $35 per hour depending on experience
  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
  • Highly competitive benefits programs, including:
    • Medical, Dental, and Vision along with Prescription Drug Benefits
    • Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
    • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
    • Paid Bonding Leave, 10 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

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