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Mobile Support Jobs in Rochester, NY (NOW HIRING)

CALERO

Mobility Support Specialist

Rochester, NY · On-site

Mobile Device and Service Support experience desired. * Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel). * Vast experience in working with multiple guides and applications ...

T-Mobile

Mobile Associate - Retail Sales

Rochester, NY · On-site

$20/hr

Job Overview This role supports retail operations by engaging customers and facilitating their ... Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an ...

T-Mobile

Mobile Associate - Retail Sales

Rochester, NY · On-site

$20/hr

Job Overview This role supports retail operations by engaging customers and facilitating their ... Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an ...

AA2IT

Desktop Support Technician II

Rochester, NY · On-site

$20 - $25.50/hr

Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents ...

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All JobsMobile Support JobsMobile Support Jobs in Rochester, NY

Mobile Support information

See Rochester, NY salary details

$11

$18

$25

How much do mobile support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for mobile support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is the difference between Mobile Support vs Mobile Device Technician?

AspectMobile SupportMobile Device Technician
CertificationsBasic certifications like CompTIA A+ often preferredMore specialized certifications such as Apple Certified iOS Technician or Samsung Certified Technician
Work EnvironmentCustomer service centers, help desks, remote supportRepair shops, service centers, on-site troubleshooting
Job FocusProviding technical support, troubleshooting, and user assistanceDiagnosing and repairing hardware/software issues on mobile devices
Industry UsageCommon in telecom, retail, and tech support sectorsPrimarily in electronics repair and manufacturing industries

Mobile Support roles focus on assisting users with mobile device issues through support channels, while Mobile Device Technicians specialize in repairing and diagnosing hardware problems. Both roles require technical knowledge, but Mobile Support emphasizes customer service and troubleshooting, whereas Mobile Device Technicians focus on hands-on repairs.

What is mobile support?

Mobile Support refers to the assistance and troubleshooting provided to users of mobile devices such as smartphones and tablets. This support typically includes helping with software issues, connectivity problems, app installations, device setup, and hardware troubleshooting. Mobile Support specialists may assist customers via phone, chat, email, or in-person to resolve technical issues and ensure devices function properly. The goal is to enhance the user experience and minimize downtime caused by mobile device problems.

What are the key skills and qualifications needed to thrive as a mobile support specialist, and why are they important?

To thrive as a Mobile Support specialist, you need a strong understanding of mobile operating systems (iOS, Android), troubleshooting techniques, and excellent customer service skills, often supported by relevant IT certifications. Familiarity with mobile device management (MDM) systems, remote diagnostic tools, and ticketing software is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver effective support and build user trust. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient support operations in technology-driven environments.

What are some common challenges faced by mobile support professionals, and how can they be addressed?

Mobile Support professionals often encounter challenges such as troubleshooting diverse device types, managing frequent software updates, and addressing connectivity issues. Staying updated with the latest mobile operating systems and device models is essential for providing effective solutions. Building strong communication skills helps in guiding users through complex technical steps, while collaborating with development and IT teams ensures timely resolution of persistent issues. Proactively documenting solutions and sharing knowledge within the team can also improve efficiency and user satisfaction.
What are the most commonly searched types of Support jobs in Rochester, NY? The most popular types of Support jobs in Rochester, NY are:
What are popular job titles related to Mobile Support jobs in Rochester, NY? For Mobile Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Mobile Support jobs in Rochester, NY look for? The top searched job categories for Mobile Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Mobile Support jobs? Cities near Rochester, NY with the most Mobile Support job openings:
Mobile Support jobs near you
Infographic showing various Mobile Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Technical Field Support Engineer, Information Systems, Full Time, Baptist Health Medical Center

Baptistjax

Pavilion, NY • On-site

Full-time

Posted 7 days ago

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Technical Field Support Engineer, Information Systems, Full Time, Baptist Health Medical Center

The Mobile Healthcare Technology Support Specialist provides on-site technical support for Baptist Health's mobile healthcare technology units, ensuring the reliable operation of hardware, software, networking, and clinical technology systems. This role partners with clinicians, operational leaders, Network Services, Software Engineering, and Information Systems teams to maintain the availability and performance of mobile healthcare technologies that support patient care and community outreach. The Mobile Healthcare Technology Support Specialist serves as a key technical resource, providing timely issue resolution while ensuring an exceptional customer experience.

A significant portion of the Mobile Healthcare Technology Support Specialist's day is dedicated to troubleshooting hardware, software, networking, connectivity, and peripheral issues within mobile healthcare units. Responsibilities include diagnosing technical problems, coordinating with Network Services, Software Systems Engineering, and Application Development teams to restore service, documenting support activities, performing equipment maintenance, supporting system updates, and ensuring technology remains operational and available for clinical staff. Much of this work is coordinated through Microsoft Teams, email, ticketing systems, and collaboration with cross-functional Information Systems teams.

The Mobile Healthcare Technology Support Specialist collaborates with Information Systems, Clinical Operations, Infrastructure Services, Network Services, and Application Support teams to support enterprise technology initiatives and maintain the reliability of mobile healthcare operations. This role follows established operational procedures while applying technical knowledge and analytical skills to resolve issues efficiently and minimize downtime.

Technical Field Support Engineer, Information Systems, Full Time, Baptist Health Medical Centert, you will be responsible for:

  • Provide on-site technical support for Baptist Health's mobile healthcare technology units.
  • Troubleshoot hardware, software, networking, connectivity, and peripheral issues affecting mobile healthcare operations.
  • Collaborate with Network Services, Software Systems Engineering, and Application Development teams to restore service and resolve complex technical issues.
  • Install, configure, maintain, and support technology systems utilized within mobile healthcare environments.
  • Document support activities, issue resolution, and system updates in accordance with organizational standards.
  • Monitor system performance and identify opportunities to improve reliability, availability, and user experience.
  • Support routine maintenance, equipment replacements, software deployments, and system upgrades.
  • Provide exceptional customer service while supporting clinicians, operational staff, and business users.
  • Follow established operational procedures and Information Systems support standards.
  • Escalate complex technical issues when appropriate while maintaining communication with stakeholders throughout the resolution process.
  • Participate in after-hours or on-call support as required.

Mobile Healthcare Technology Support Specialist Experience:

  • Experience providing technical support for hardware, software, networking, or healthcare technology environments preferred.
  • Experience troubleshooting computer systems, mobile devices, printers, peripherals, and connectivity issues preferred.
  • Working knowledge of Microsoft Windows operating systems, Microsoft 365, networking concepts, and endpoint technologies preferred.
  • Experience collaborating with infrastructure, networking, software engineering, or application support teams preferred.
  • Strong analytical, troubleshooting, customer service, and problem-solving skills required.
  • Ability to prioritize multiple assignments while working within established operational procedures.
  • Excellent verbal and written communication skills required.
  • Healthcare information technology or clinical support experience preferred.

Education/Degree Required:

  • High school diploma or equivalent.

Degree Preferred:

  • Associate's or bachelor's degree in Information Technology, Computer Science, Healthcare Information Technology, or a related field.

Certifications:

  • CompTIA A+, Network+, Microsoft, HDI, or other relevant technical certifications preferred.
  • Healthcare technology certifications preferred.

Primary Location:

Downtown - Pavilion

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