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Mobile Customer Service information

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$9

$18

$26

How much do mobile customer service jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for mobile customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Mobile Customer Service vs Call Center Customer Service?

AspectMobile Customer ServiceCall Center Customer Service
Work EnvironmentMobile, often remote or on-the-go, using smartphones or tabletsOffice or call center setting, primarily stationary
Required CredentialsBasic customer service skills, sometimes certifications in communication or tech supportSimilar credentials, often customer service or communication certifications
Industry UsageTelecommunications, mobile app companies, tech firmsTelecommunications, retail, service industries
Work NatureHandling customer inquiries via mobile apps, chat, or calls remotelyHandling calls or chats from a call center environment

Mobile Customer Service involves assisting customers remotely via mobile devices, often with a focus on mobile apps or services, while Call Center Customer Service typically occurs in a dedicated call center environment handling inbound or outbound calls. Both roles require similar skills and certifications but differ mainly in work setting and mode of communication.

What are the key skills and qualifications needed to thrive as a Mobile Customer Service Representative, and why are they important?

To thrive as a Mobile Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of mobile products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, mobile device troubleshooting tools, and call center systems is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills for excelling in this role. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to brand loyalty in a competitive mobile service market.

How does a Mobile Customer Service representative typically collaborate with technical support and sales teams?

Mobile Customer Service representatives often act as a bridge between customers and internal departments, especially technical support and sales. When handling customer inquiries or troubleshooting issues, they may escalate complex technical problems to specialized support teams while ensuring the customer stays informed throughout the process. They also frequently collaborate with the sales team to provide product information, resolve account-related questions, and identify opportunities for upgrades or new services. This cross-functional collaboration helps deliver a seamless customer experience and can also open pathways for career advancement into specialized roles within the company.

What is a Mobile Customer Service representative?

A Mobile Customer Service representative is a professional who assists customers with issues, inquiries, and support related to mobile services such as billing, technical problems, and account management. They typically work for mobile network providers or retailers and communicate with customers via phone, chat, email, or sometimes in person. Their main goal is to resolve customer concerns efficiently and ensure a positive experience. Mobile Customer Service representatives also provide information about products, plans, and promotions, and may handle device troubleshooting. Excellent communication and problem-solving skills are essential for this role.
More about Mobile Customer Service jobs
What cities are hiring for Mobile Customer Service jobs? Cities with the most Mobile Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Mobile Customer Service jobs? States with the most job openings for Mobile Customer Service jobs include:
Mobile Customer Service jobs near you
Infographic showing various Mobile Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Field Service Technician - Industrial Equipment

Field Service Technician - Industrial Equipment

Carolina Industrial Products

Kings Mountain, NC • On-site

$22 - $28/hr

Full-time

Medical, PTO

Posted 9 days ago

Job description

Carolina Industrial ProductsField Service Technician – Industrial Equipment


Company Vehicle Provided

Carolina Industrial Products is seeking a motivated and mechanically inclined Field Service Technician to join our growing service team in the Charlotte area.

This is a mobile, customer-facing role responsible for servicing industrial battery systems and related warehouse equipment at customer locations throughout the region. If you enjoy working independently, solving problems, and staying active instead of sitting behind a desk, this could be a great fit.

We are willing to train the right candidate with strong mechanical aptitude and a great attitude.

What You'll Do

  • Perform preventative maintenance on industrial battery systems and charging equipment

  • Diagnose and troubleshoot electrical and mechanical issues

  • Install and replace industrial batteries and related components

  • Conduct battery watering, cleaning, and inspections

  • Respond to customer service calls in a professional and timely manner

  • Complete service documentation and communicate clearly with customers and team members

  • Maintain a clean and organized company vehicle and work area

  • Follow all company safety procedures and OSHA guidelines

What We're Looking For

  • Mechanical aptitude and troubleshooting ability

  • Basic electrical knowledge preferred

  • Strong work ethic and self-motivation

  • Ability to work independently in the field

  • Good customer service and communication skills

  • Valid driver's license with clean driving record

  • Ability to lift 50+ pounds and perform physical work

  • Experience in any of the following is a plus:

    • Industrial maintenance

    • Forklift repair

    • Automotive or diesel mechanics

    • HVAC service

    • Field service technician work

    • Electrical troubleshooting

What We Offer

  • Competitive pay based on experience

  • Company service vehicle

  • Paid training

  • Stable Monday–Friday schedule

  • Opportunities for advancement

  • Health benefits

  • Paid time off and holidays

  • Independent work environment

  • Growing company with long-term career potential

Schedule

  • Full-time

  • Monday–Friday

  • Day shift

  • Occasional overtime as needed

Pay

  • Competitive hourly pay based on experience and skill level

  • Bonus potential based on annual billing
Why Join Carolina Industrial Products?

At Carolina Industrial Products, we value dependable people who take pride in their work. Our technicians are trusted to solve problems, take care of customers, and represent our company professionally every day.

If you are mechanically inclined, motivated, and looking for a long-term career with independence and growth potential, we'd love to hear from you.

Apply today to join our team.