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Mobile Customer Service Jobs in Wisconsin (NOW HIRING)

Tier4 Group

Customer Service Representative

Franklin, WI · Hybrid

$14.75 - $20.25/hr

Customer Service Representative Location: Franklin, WI Type: Hybrid (3 days onsite per week ... Key Responsibilities * Assist clients and field representatives with website and mobile app ...

Caliber

Customer Service Representative

Watertown, WI · On-site

$15.25 - $20.75/hr

Ability to provide personable, friendly customer service to internal and external customers ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

Caliber

Customer Service Representative

Middleton, WI · On-site

$16.50 - $22.25/hr

Ability to provide personable, friendly customer service to internal and external customers ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

WEX

Customer Service Specialist

Milwaukee, WI · On-site

$16.75 - $22.25/hr

Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the ... Troubleshoot and guide customers through WEX online platforms and mobile applications. * System ...

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All JobsMobile Customer Service JobsMobile Customer Service Jobs in Wisconsin

Mobile Customer Service information

What is the difference between Mobile Customer Service vs Call Center Customer Service?

AspectMobile Customer ServiceCall Center Customer Service
Work EnvironmentMobile, often remote or on-the-go, using smartphones or tabletsOffice or call center setting, primarily stationary
Required CredentialsBasic customer service skills, sometimes certifications in communication or tech supportSimilar credentials, often customer service or communication certifications
Industry UsageTelecommunications, mobile app companies, tech firmsTelecommunications, retail, service industries
Work NatureHandling customer inquiries via mobile apps, chat, or calls remotelyHandling calls or chats from a call center environment

Mobile Customer Service involves assisting customers remotely via mobile devices, often with a focus on mobile apps or services, while Call Center Customer Service typically occurs in a dedicated call center environment handling inbound or outbound calls. Both roles require similar skills and certifications but differ mainly in work setting and mode of communication.

What are the key skills and qualifications needed to thrive as a mobile customer service representative?

To thrive as a Mobile Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of mobile products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, mobile device troubleshooting tools, and call center systems is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills for excelling in this role. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to brand loyalty in a competitive mobile service market.

How does a mobile customer service representative typically collaborate with technical support and sales teams?

Mobile Customer Service representatives often act as a bridge between customers and internal departments, especially technical support and sales. When handling customer inquiries or troubleshooting issues, they may escalate complex technical problems to specialized support teams while ensuring the customer stays informed throughout the process. They also frequently collaborate with the sales team to provide product information, resolve account-related questions, and identify opportunities for upgrades or new services. This cross-functional collaboration helps deliver a seamless customer experience and can also open pathways for career advancement into specialized roles within the company.

What is a mobile customer service representative?

A Mobile Customer Service representative is a professional who assists customers with issues, inquiries, and support related to mobile services such as billing, technical problems, and account management. They typically work for mobile network providers or retailers and communicate with customers via phone, chat, email, or sometimes in person. Their main goal is to resolve customer concerns efficiently and ensure a positive experience. Mobile Customer Service representatives also provide information about products, plans, and promotions, and may handle device troubleshooting. Excellent communication and problem-solving skills are essential for this role.
What are the most commonly searched types of Customer Service jobs in Wisconsin? The most popular types of Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Mobile Customer Service jobs? Cities in Wisconsin with the most Mobile Customer Service job openings:
Mobile Customer Service jobs near you
Infographic showing various Mobile Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Service Representative | Billing Support

Customer Operations

Fond Du Lac, WI • On-site

$15.75 - $21.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.


Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

CCS114 2026-77399 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient
Employment Type: Full Time

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