Mitel Networks Jobs (NOW HIRING)

Job Description:

The client is located in Torrance California and is a community-based organization that serves over 20,000 children and adults with developmental disabilities, developmental delays or who are at high risk for developmental disabilities who reside in the South Bay, Harbor, Long Beach, and southeast areas of Los Angeles County

Great communication and a strong education

This is a small org but not a hands on position- very much a strategic, budget focused, management role.

Must have Medical/ Hospital/ Patient Care exp and understand HIPPA rules

The Director of IT evaluates existing systems to ensure effectiveness, efficiency, and cost optimization, while proactively identifying and implementing new technologies to meet current and future organizational needs. The Director is responsible for developing and implementing the policies, procedures, and goals of the IT department. The Director will collaborate with staff in all functional areas of the Regional Center to understand operations and processes, and to identify, recommend, develop, implement, and maintain technology solutions. The Director will lead a team of six (6) and manage outsourced IT services. The Director is a member of executive leadership and reports to the Chief Financial Officer. This is an exempt position.

Responsibilities

Provide leadership of the Information Technology department aligning IT initiatives with organizational goals, priorities, and service delivery needs.

Oversee all IT systems including, but not limited to, data, network, storage, servers, helpdesk/desktop/software support, and telephones.

Establish policies, standards, practices, and security measures to ensure effective and consistent operations.

Responsible for maintaining and enforcing security standards to safeguard data and ensure HIPAA compliance and for coordination of data retention and disaster recovery planning.

Develop and implement short- and long-term strategic plans to ensure IT systems meet existing and future requirements.

Develop and manage the budget and schedule for maintenance, software support, and licenses; for specific projects; and for equipment purchase and planned life cycle replacement.

Manage user support including helpdesk and IT application training.

Direct and manage outsourced IT activities and operations.

Focus on customer satisfaction and continuous improvement for business processes.

Upcoming projects include server and computer upgrade/replacements, including UPS/PDU and audiovisual equipment; email migration to Microsoft 365; review and update of policies and procedures, including artificial intelligence (AI) and document retention; training for staff, including security awareness; and software upgrades and improvements, including document management and participation in State-wide system development.

The system architecture consists of:

Hardware: Juniper switches, Mist Wireless Networks, Fatpipe Internet Traffic Control, Barracuda Networks, Sophos firewalls, HPE Alletra storage, Ivanti SSLVPN, HP Servers, HP laptops, Dell workstations, APC UPS

Operating and ID Management Systems: VMWare vSphere v8+, Microsoft Windows10/11, Server2008, 2012, 2016, 2022; Microsoft Active Directory v. 2016

Key Applications: Microsoft Exchange 2016, Microsoft SQL Server 2019, Microsoft Office Suite 2016, Microsoft Office 365

In-House Applications: Primary client management system is a custom application called VirtualChart and HRC utilizes California State's AS/400 financial and data collection system, custom financial applications

Document Management: Laserfiche v.9.0

Telephone: RingCentral/Mitel

Monitoring and Protection: SolarWinds Orion, Sophos Central Antivirus and InterceptX, BMC Footprints and Asset Management

Email delivery and monitor: Barracuda Networks, Mimecast

Qualifications Education and work experience:

Bachelor's degree in computer science, technology, or information systems.

Seven (7) years of IT experience; at least three (3) years should include management experience in an organization of 100+ or a large department; planning and project management of IT projects and upgrades.

Nonprofit experience a plus.

Knowledge/skills:

Exceptional leadership, interpersonal and communication skills

Excellent project and time management skills

Analytical and problem solving skills

Proven ability to lead transformative IT projects, such as Software-as-a-Service (SaaS) and virtualization initiatives (server and VDI)

Strong knowledge of Windows server and operating system environments, Active Directory, and client/server application architectures

Must be able to work occasional nights, weekends, and holidays, and will be on call for emergencies.