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Mitel Networks Jobs (NOW HIRING)

Onco360

Telecommunications Engineer II

Louisville, KY · On-site

$78K/yr

... supported with Mitel, Microsoft, VMware, and other voice and collaboration technologies ... This role will also evaluate and audit telecommunications networks, systems, and hardware for ...

TUSCOM

Network Engineer

Tuscaloosa, AL

This position will focus on installing and supporting firewalls, wireless networks, network ... systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. ...

TUSCOM

Network Engineer

Tuscaloosa, AL · On-site

This position will focus on installing and supporting firewalls, wireless networks, network ... systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. ...

TUSCOM

Network Engineer

Tuscaloosa, AL · On-site

This position will focus on installing and supporting firewalls, wireless networks, network ... systems (Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. ...

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How much do mitel networks jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for mitel networks in the United States is $28.67, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $33.65 per hour, depending on experience, location, and employer.

What is a Mitel Networks?

A Mitel Networks job typically involves working with Mitel's communication and collaboration solutions, such as VoIP systems, cloud communications, and unified communications platforms. Roles can range from technical support and network engineering to sales and customer success. Employees may manage system installations, troubleshoot issues, or assist businesses in optimizing their communication infrastructure. Depending on the position, expertise in networking, telephony, or software solutions may be required.

What are the typical responsibilities and team dynamics for someone working in a Mitel Networks position?

In a Mitel Networks role, typical responsibilities include installing, configuring, and maintaining Mitel Unified Communications systems, addressing client or end-user technical issues, and ensuring system reliability. Team members often collaborate closely with IT departments, project managers, and sometimes directly with clients to deliver seamless communication solutions. You'll likely work in a blend of independent tasks and group projects, supporting both routine maintenance and larger system upgrades or integrations. This environment fosters ongoing learning and provides opportunities for career advancement into senior technical or leadership roles over time.

What are the key skills and qualifications needed to thrive in the Mitel Networks position, and why are they important?

To excel in a Mitel Networks role, candidates should possess strong experience in telecommunications, network administration, and VoIP technologies, often supported by relevant IT or engineering degrees. Familiarity with Mitel products, UC (Unified Communications) platforms, SIP protocols, and certifications such as Mitel Certified Specialist or Cisco CCNA is highly beneficial. Outstanding troubleshooting abilities, clear communication, and customer service skills are especially valuable in both technical and client-facing situations. These competencies are crucial for ensuring reliable network performance and client satisfaction in fast-evolving IT environments.

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Mitel Networks jobs near you
Infographic showing various Mitel Networks job openings in the United States as of August 2026, with employment types broken down into 37% Full Time, 62% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,630 per year, or $28.7 per hour.

Telecommunications Engineer II

Onco360

New Hyde Park, NY • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Onco360 rating

7.7

Company rating: 7.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

20th of 113 rated pharmacies

Job description

Are you searching for an IT Position with a growing company that makes a difference? We are looking for a Telecommunications Engineer II to join our team!
Onco360 Pharmacy is a unique oncology pharmacy model, created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. Our Onco360 Corporate Office in New Hyde Park, NY has an immediate need for a Telecommunications Engineer II.
We offer a competitive salary starting at $85K and company benefits!
Benefits
  • Medical, Dental & Vision insurance
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Paid Volunteer Day
  • Floating Holiday
  • Referral Incentive
  • Paid Life, and short & long-term disability insurance

Summary
The IT Telecom Engineer II is responsible for the design, implementation, optimization, operation, and maintenance of telecommunications systems hardware, software, and related infrastructure. This individual serves as a senior technical resource within the telecom function and is expected to contribute to the strategic planning, architecture, engineering, and continuous improvement of enterprise telecommunications solutions. This role is also responsible for a broad range of tasks, including the architecture, implementation, configuration, and day-to-day administration and support of our telecommunications and contact center environment, including hardware and software supported with Mitel, Microsoft, VMware, and other voice and collaboration technologies. Responsibilities range from architecture, engineering, evaluation, configuration, installs, upgrades, optimization, troubleshooting, deployment, and support of telephone infrastructure services and systems including voice services, call center applications, conferencing platforms, integrations, monitoring, and maintenance of systems. This role will also evaluate and audit telecommunications networks, systems, and hardware for integrity, resiliency, scalability, and capacity planning.
Major Responsibilities
  • Architect, engineer, implement, and support enterprise telecom On Prem and cloud contact center solutions in a Pharmacy or Healthcare call center environment.
  • Lead the design, configuration, and optimization of voice infrastructure, including PBX, VoIP, SIP, call routing, survivability, redundancy, and high availability solutions.
  • Design and implement complex IVR integrations with business systems and advance natural language solutions to improve customer experience and achieve higher contact center containment rates.
  • Provide advanced design, engineering, deployment, and support for call center applications such as ACD, IVR, AES, Taske, CTI, WFM, PBX CDR, monitoring systems, and related telecom applications to optimize call center operations.
  • Serve as a technical lead for Mitel telecom architecture, system design, upgrades, integrations, and lifecycle management.
  • Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications.
  • Develop telecom architecture standards, engineering documentation, configuration baselines, and support procedures for enterprise voice and collaboration systems.
  • Provide engineering oversight and implementation of telecom server patching, upgrades, and lifecycle maintenance for systems across all sites.
  • Build, maintain, and support a critical systems 24x7x365 call center environment with a focus on resiliency, performance, and scalability.
  • Design and support scalable, feature-rich conferencing and collaboration solutions across multiple software vendors such as Teams, Zoom, and WebEx.
  • Engineer office and remote work telecom solutions that support a "work from anywhere" model through scalable voice, video, and collaboration technologies.
  • Document requirements, design solutions, and build effective IT business continuity and disaster recovery plans, including table-top and real-world scenarios for telecom systems.
  • Develop new system and application implementation plans, technical documentation, custom scripts, and testing procedures to ensure operational reliability and successful deployments.
  • Provide technical leadership and guidance to other IT team members on telecom systems, standards, tools, and best practices.
  • Log and update support incidents using problem management tools, maintain historical records, and related problem documentation. Adhere to and ensure compliance with all change control practices.
  • Interface with vendors, carriers, and maintenance providers to engineer, support, and maintain systems in a manner that limits downtime and optimizes performance.
  • Act as a primary technical resource and escalation point for telecom providers, cloud-solution vendors, and internal stakeholders.
  • Ensure high availability, performance, security, and reliability of mission-critical telecom resources.
  • Develop, maintain, and provide performance, availability, utilization, and capacity reports, along with recommendations for improvements.
  • Participate in long-term telecom roadmap planning, technical evaluation of new technologies, and infrastructure modernization initiatives.
  • Perform other tasks as assigned.
  • Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Education/Learning Experience
  • Required: Bachelor's degree in information technology, Networking, Engineering, Telecommunications, or a related field or combination of education and equivalent experience.

Work Experience
  • Required: 5+ years of experience supporting and engineering IP telecommunications infrastructure, telecom systems, or hardware within a call center environment. Strong experience with enterprise voice platforms, VoIP systems, SIP, telecom architecture, and telephony applications such as IVR, call recording, call management systems, CTI, and workforce management tools.
  • Desired: Mitel and/or Avaya experience highly desired for this role. Experience in healthcare environments is highly desirable. Experience designing and supporting highly available and multi-site telecom environments is preferred.

Skills/Knowledge
  • Required: Advanced technical knowledge of VoIP strategies including architecture, design, configuration, optimization, and operation. Strong understanding of contact center processes and integrations such as IVR configuration, ERP integrations, workforce management, call recording, and analytics/reporting. Experience designing conferencing and collaboration solutions that support modern Teams-centric and hybrid work environments. Strong analytical, evaluative, troubleshooting, and problem-solving abilities. Demonstrated project development, implementation, and technical leadership skills. Ability to make sound technical decisions and communicate effectively with both technical and non-technical stakeholders. Strong understanding of telecom resiliency, capacity planning, redundancy, and disaster recovery principles.

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