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Microsoft Premier Support Engineer Jobs (NOW HIRING)

On Location

IT Support Engineer

Dallas, TX

WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding ... Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration

Certifisc

WI · On-site

$50 - $70/hr

Daarom zoeken we een IT Support & Development Engineer die zowel collega's ondersteunt als mee ... Ondersteunen van onze digitale tools zoals AdminPulse, Yuki, Silverfin, Microsoft 365, Azure,

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Microsoft Premier Support Engineer information

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How much do microsoft premier support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for microsoft premier support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Microsoft Premier Support Engineer?

A Microsoft Premier Support Engineer is a technical expert who provides advanced support services to organizations using Microsoft products and solutions. They assist customers with troubleshooting, resolving complex technical issues, and optimizing the performance of Microsoft technologies. Premier Support Engineers often work directly with enterprise clients, helping to prevent problems, implement best practices, and ensure system reliability. They may also provide proactive guidance, training, and risk assessments to help organizations maximize their investment in Microsoft products.

What are the key skills and qualifications needed to thrive as a Microsoft Premier Support Engineer?

To thrive as a Microsoft Premier Support Engineer, you need in-depth technical expertise in Microsoft products, troubleshooting skills, and typically a degree in computer science or related field. Familiarity with tools like Microsoft Azure, Windows Server, Office 365, and relevant certifications such as Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, problem-solving abilities, and customer empathy distinguish top performers in this role. These skills are vital for effectively resolving complex technical issues and building trust with enterprise clients to ensure their systems run smoothly.

What are the most common challenges faced by Microsoft Premier Support Engineers, and how can they be addressed?

Microsoft Premier Support Engineers often encounter complex technical issues that require deep product knowledge and troubleshooting skills. One common challenge is balancing multiple high-priority customer cases while maintaining clear communication and timely resolutions. To address this, strong organizational skills and the ability to prioritize effectively are essential. Additionally, collaborating with internal product teams and leveraging the broader Microsoft knowledge base can help resolve challenging cases and continuously improve technical expertise.

What is the difference between Microsoft Premier Support Engineer vs Microsoft Support Engineer?

AspectMicrosoft Premier Support EngineerMicrosoft Support Engineer
CertificationsMicrosoft Certified: Azure Solutions Architect, Microsoft Certified: Modern Desktop Administrator, othersMicrosoft Certified: Fundamentals, Microsoft Certified: Modern Desktop Administrator, others
Work EnvironmentEnterprise client sites, remote support, on-site visits for large organizationsHelpdesk, remote support, smaller organizations, online troubleshooting
Employer & Industry UsageLarge corporations, enterprise IT departments, Microsoft support servicesMicrosoft support centers, MSPs, smaller business clients

The Microsoft Premier Support Engineer typically handles complex enterprise issues, requiring advanced certifications and working directly with large organizations. In contrast, the Microsoft Support Engineer provides general support for a broader range of clients, often with less specialized certifications. Both roles are essential in Microsoft support services but differ mainly in scope, complexity, and work environment.

How much do Microsoft Premier Support Engineers make?

Microsoft Premier Support Engineers typically earn between $80,000 and $130,000 annually, depending on experience, location, and certifications. Senior roles or those with specialized skills may earn higher salaries, especially in larger organizations or regions with a high cost of living.

Is Microsoft Premier Support Engineer support still available?

Microsoft Premier Support Engineer roles are part of Microsoft's enterprise support services, which have evolved into Microsoft Unified Support. While the specific Premier Support program has been phased out or integrated into broader support offerings, Microsoft continues to provide high-level support options for enterprise customers, often requiring specialized skills and certifications. Job opportunities for support engineers with expertise in Microsoft technologies and support tools remain available within Microsoft's support ecosystem.
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Microsoft Premier Support Engineer jobs near you
Infographic showing various Microsoft Premier Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

On Location

Dallas, TX

Full-time

Re-posted yesterday

Job description

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

I. Position Summary:

The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Engineer plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices.

This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness. The IT Support Engineer must be able to manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed.

As part of a global technology team, the IT Support Engineer contributes to a culture of collaboration, reliability, and continuous improvement, with a consistent focus on delivering excellent end-user experience.

II. Core Responsibilities:

  • Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented

  • Provide thoughtful end user computing support for diverse business units and different locations

  • Maintain a flexible approach to work schedule with the occasional early starts and late finishes, subject to business requirements

  • Adherence to and enforcement of all information security protocols

  • Perform preliminary server administration and manage the network connectivity

  • Help champion, deploy, and support new technologies to address business needs

  • Demonstrate excellent communication skills, integrate well at all levels and be able to work independently

  • A strong ability to remain focused with a professional and flexible attitude while multi- tasking

  • Always maintain complete confidentiality and discretion

  • Participate in moves and changes as they relate to the technology environment

  • Occasional travel and occasional on-call escalation support

III. Technical Skills:

  • Previous experience in a level one IT support role

  • Administer, maintain, and support Microsoft Office productivity suite

  • Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration

  • Remote access and VPN Configuration and Administration

  • Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms

  • Enterprise Level AV Administration and Support

  • Set up and support mobile devices and desktop telecommunications

IV. Knowledge, Skills, and Abilities:

  • Strategic Thinking: Ability to identify and escalate trends for attention.

  • Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.

  • Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.

  • Continuous Improvement: Understand the needs of the business

TKO EEO Statement:

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

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