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Microsoft Premier Support Engineer Jobs (NOW HIRING)

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Loricus

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

BestInBoating

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

On Location

IT Support Engineer

Dallas, TX · On-site

WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding ... Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration

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Microsoft Premier Support Engineer information

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How much do microsoft premier support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for microsoft premier support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Microsoft Premier Support Engineer?

A Microsoft Premier Support Engineer is a technical expert who provides advanced support services to organizations using Microsoft products and solutions. They assist customers with troubleshooting, resolving complex technical issues, and optimizing the performance of Microsoft technologies. Premier Support Engineers often work directly with enterprise clients, helping to prevent problems, implement best practices, and ensure system reliability. They may also provide proactive guidance, training, and risk assessments to help organizations maximize their investment in Microsoft products.

What are the key skills and qualifications needed to thrive as a Microsoft Premier Support Engineer?

To thrive as a Microsoft Premier Support Engineer, you need in-depth technical expertise in Microsoft products, troubleshooting skills, and typically a degree in computer science or related field. Familiarity with tools like Microsoft Azure, Windows Server, Office 365, and relevant certifications such as Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, problem-solving abilities, and customer empathy distinguish top performers in this role. These skills are vital for effectively resolving complex technical issues and building trust with enterprise clients to ensure their systems run smoothly.

What are the most common challenges faced by Microsoft Premier Support Engineers, and how can they be addressed?

Microsoft Premier Support Engineers often encounter complex technical issues that require deep product knowledge and troubleshooting skills. One common challenge is balancing multiple high-priority customer cases while maintaining clear communication and timely resolutions. To address this, strong organizational skills and the ability to prioritize effectively are essential. Additionally, collaborating with internal product teams and leveraging the broader Microsoft knowledge base can help resolve challenging cases and continuously improve technical expertise.

What is the difference between Microsoft Premier Support Engineer vs Microsoft Support Engineer?

AspectMicrosoft Premier Support EngineerMicrosoft Support Engineer
CertificationsMicrosoft Certified: Azure Solutions Architect, Microsoft Certified: Modern Desktop Administrator, othersMicrosoft Certified: Fundamentals, Microsoft Certified: Modern Desktop Administrator, others
Work EnvironmentEnterprise client sites, remote support, on-site visits for large organizationsHelpdesk, remote support, smaller organizations, online troubleshooting
Employer & Industry UsageLarge corporations, enterprise IT departments, Microsoft support servicesMicrosoft support centers, MSPs, smaller business clients

The Microsoft Premier Support Engineer typically handles complex enterprise issues, requiring advanced certifications and working directly with large organizations. In contrast, the Microsoft Support Engineer provides general support for a broader range of clients, often with less specialized certifications. Both roles are essential in Microsoft support services but differ mainly in scope, complexity, and work environment.

How much do Microsoft Premier Support Engineers make?

Microsoft Premier Support Engineers typically earn between $80,000 and $130,000 annually, depending on experience, location, and certifications. Senior roles or those with specialized skills may earn higher salaries, especially in larger organizations or regions with a high cost of living.

Is Microsoft Premier Support Engineer support still available?

Microsoft Premier Support Engineer roles are part of Microsoft's enterprise support services, which have evolved into Microsoft Unified Support. While the specific Premier Support program has been phased out or integrated into broader support offerings, Microsoft continues to provide high-level support options for enterprise customers, often requiring specialized skills and certifications. Job opportunities for support engineers with expertise in Microsoft technologies and support tools remain available within Microsoft's support ecosystem.
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Microsoft Premier Support Engineer jobs near you
Infographic showing various Microsoft Premier Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Support Engineer

Loricus, Inc.

Independence, OH • On-site

Full-time

Re-posted 19 days ago

Job description

****Looking for local candidates. This is not a development/programming position. It does have security aspects but is also not just a security position.
Job Description
Duties
The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document client settings and changes, and to monitor client system alerts. This person is responsible for providing exceptional service to their assigned clients taking full ownership of support issues and by maintaining adequate response times. The support engineer will also assist the Infrastructure Engineering team as needed for project work. The support engineer may also be asked to research new technologies or ways to optimize current tasks. The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications.
Estimated % of Time, Duty
40% Provide responsive support onsite and remotely
25% Perform preventative maintenance tasks
10% Document client settings and changes
10% Monitor client system alerts
5% Assist Infrastructure Team with projects
5% Research new technologies or optimizations
5% Study and take tests for technical certifications
Expectations
  • To be a "self-starter".
  • To be able to quickly learn current systems and processes.
  • To be able to escalate challenging issues after 30 minutes to 1 hour to the proper team lead or Infrastructure Engineer in order to resolve an issue quicker when a resolution is not in sight.
  • To work towards continuous improvement for the company and themselves.
  • To keep confidential all client and company proprietary information.
  • To make sure that the clients feels that they are being respected and helped in the best manner possible.
  • To ensure that clients are extremely happy and 100% aware of the status of all requests or service orders.

Education and Skills
  • Education - Four year college degree focusing on IT or computer systems. Experience and certifications may supplant this requirement.
  • Experience - One to two years of similar work experience. Education may supplant this requirement.
  • Interpersonal Skills - Contact with others outside of the company is very common. Professional demeanor and phone oratory skills are required. Good communication, courtesy, ambition, tact, and diplomacy are essential.
  • Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical certifications are also encouraged.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

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