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Microsoft Premier Support Engineer Jobs (NOW HIRING)

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

TTx

Systems Support Engineer

Akron, OH · On-site

$50K - $60K/yr

TTx, Inc, Northeast Ohio's premier IT company, is looking to hire a driven full-time Systems ... Microsoft Office suite, O365, DATTO, Active Directory, etc.... • Triage hardware and software ...

TTx

Systems Support Engineer

Akron, OH · On-site

$50K - $60K/yr

TTx, Inc, Northeast Ohio's premier IT company, is looking to hire a driven full-time Systems ... Microsoft Office suite, O365, DATTO, Active Directory, etc.... · Triage hardware and software ...

TTx

Systems Support Engineer

Akron, OH

TTx, Inc, Northeast Ohio's premier IT company, is looking to hire a driven full-time Systems ... Microsoft Office suite, O365, DATTO, Active Directory, etc.... · Triage hardware and software ...

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Microsoft Premier Support Engineer information

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How much do microsoft premier support engineer jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for microsoft premier support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Microsoft Premier Support Engineers, and how can they be addressed?

Microsoft Premier Support Engineers often encounter complex technical issues that require deep product knowledge and troubleshooting skills. One common challenge is balancing multiple high-priority customer cases while maintaining clear communication and timely resolutions. To address this, strong organizational skills and the ability to prioritize effectively are essential. Additionally, collaborating with internal product teams and leveraging the broader Microsoft knowledge base can help resolve challenging cases and continuously improve technical expertise.

What is Microsoft Premier support called now?

Microsoft Premier Support has been rebranded as Microsoft Unified Support. It offers enterprise-level technical support, proactive services, and dedicated account management for large organizations. The program now emphasizes integrated support across Microsoft products and cloud services.

What is a Microsoft Premier Support Engineer?

A Microsoft Premier Support Engineer is a technical expert who provides advanced support services to organizations using Microsoft products and solutions. They assist customers with troubleshooting, resolving complex technical issues, and optimizing the performance of Microsoft technologies. Premier Support Engineers often work directly with enterprise clients, helping to prevent problems, implement best practices, and ensure system reliability. They may also provide proactive guidance, training, and risk assessments to help organizations maximize their investment in Microsoft products.

What are the key skills and qualifications needed to thrive as a Microsoft Premier Support Engineer, and why are they important?

To thrive as a Microsoft Premier Support Engineer, you need in-depth technical expertise in Microsoft products, troubleshooting skills, and typically a degree in computer science or related field. Familiarity with tools like Microsoft Azure, Windows Server, Office 365, and relevant certifications such as Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, problem-solving abilities, and customer empathy distinguish top performers in this role. These skills are vital for effectively resolving complex technical issues and building trust with enterprise clients to ensure their systems run smoothly.

What is the difference between Microsoft Premier Support Engineer vs Microsoft Support Engineer?

AspectMicrosoft Premier Support EngineerMicrosoft Support Engineer
CertificationsMicrosoft Certified: Azure Solutions Architect, Microsoft Certified: Modern Desktop Administrator, othersMicrosoft Certified: Fundamentals, Microsoft Certified: Modern Desktop Administrator, others
Work EnvironmentEnterprise client sites, remote support, on-site visits for large organizationsHelpdesk, remote support, smaller organizations, online troubleshooting
Employer & Industry UsageLarge corporations, enterprise IT departments, Microsoft support servicesMicrosoft support centers, MSPs, smaller business clients

The Microsoft Premier Support Engineer typically handles complex enterprise issues, requiring advanced certifications and working directly with large organizations. In contrast, the Microsoft Support Engineer provides general support for a broader range of clients, often with less specialized certifications. Both roles are essential in Microsoft support services but differ mainly in scope, complexity, and work environment.

What is L1 L2 L3 support engineer?

A Microsoft Premier Support Engineer often works in a tiered support structure, where L1 (Level 1) handles basic issues and initial customer contact, L2 (Level 2) addresses more complex problems requiring deeper technical knowledge, and L3 (Level 3) involves advanced troubleshooting and engineering expertise. These levels help organize support workflows and ensure efficient resolution of technical issues based on complexity and skill level.

How much does a Microsoft Premier support engineer make?

A Microsoft Premier Support Engineer typically earns between $80,000 and $130,000 annually, depending on experience, location, and certifications. Senior roles or those with specialized skills may earn higher salaries, especially in larger organizations or regions with a high cost of living.

How much does a Microsoft Premier Field engineer make?

A Microsoft Premier Field Engineer typically earns between $80,000 and $130,000 annually, depending on experience, location, and certifications. They often work on-site providing advanced support for enterprise clients and may receive additional benefits or bonuses based on performance.
More about Microsoft Premier Support Engineer jobs
What job categories do people searching Microsoft Premier Support Engineer jobs look for? The top searched job categories for Microsoft Premier Support Engineer jobs are:
Microsoft Premier Support Engineer jobs near you
Infographic showing various Microsoft Premier Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Field Support Engineer

Field Support Engineer

Science Applications International Corporation

Huntsville, AL • On-site

Other

Posted 22 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

66th of 207 rated it services

Job description

SAIC is seeking a Field Support Engineer with ourIndicium Product Office to represent and operate Network, System Integration and Test Environment (NSITE) software in Huntsville, AL. Support typically involves Missile Defense Agency test execution activities (Flight Tests, Ground Tests and Wargames/Exercises). The candidate should also have the ability to perform hardware integration and maintenance, have a basic understanding of computer networking, and a general understanding of computer hardware troubleshooting. The candidate will also be responsible for conducting validating configuration management documentation in support of information assurance certification and accreditation activities. The candidate should be a self-starter and be able operate with minimal supervision. 

Duties and Responsibilities:

  • Operate NSITE software based on event support requirements
  • Support NSITE software field testing and reporting
  • Coordinate and interact with site personnel to perform hardware integration 
  • Maintain configuration management documentation (Microsoft Visio) and verify system configurations
  • Identify system engineering requirements from customers for event specific NSITE recording or mission viewing
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Education Requirements:

  • Bachelor's degree in information technology (or related degree) and two (2) or more years of experience; Additional six (6) years' experience can be considered in lieu of degree (per contract vehicle)

Clearance Requirements:

  • Must possess an active Secret security clearance; US Citizenship required

Required Skills:

  • Security+ or CISSP Certification  
  • Available to travel CONUS or OCONUS for Event support (25% per year)
  • Microsoft OS Certification (or FedVTE/Gov Microsoft OS Certificate)
  • Ability to work independently with minimal supervision
  • Strong interpersonal skills and reporting practices
  • Basic Information Technology (IT) principles and troubleshooting experience
  • Experience with Internet Protocol (IP) networks, network troubleshooting and Cisco network equipment
  • Strong Windows 10/11 OS configuration experience
  • Strong Microsoft Office and Visio skills

Preferred (not required) Skills:

  • Current Network+ or similar Network Certifications
  • Understanding of Network, System Integration and Test Environment (NSITE) software
  • UHF Tactical Radio operation experience
  • Functional understanding of tactical interoperability equipment to include Air Defense Systems Integrator (ADSI), Link Monitoring and Management Tool (LMMT), Joint Range Extension (JRE) or like systems

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