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Microsoft Premier Support Engineer Jobs (NOW HIRING)

Microsoft

Technical Support Engineer - AI Lead

Redmond, WA · On-site

$165K - $303K/yr

In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and ... As a Principal Technical Support Engineer, you will engage with executive level customers and ...

Bitwise

Senior Systems Engineer -Microsoft 365

Irving, TX · On-site

$100K - $137K/yr

Senior Systems Engineer Exp - 6 to 8 Microsoft 365 | Messaging & Collaboration Job Title Senior ... Premier Support on critical issues. • Manage relationships with platform and tooling vendors ...

Goddard School

Support Engineer

King Of Prussia, PA · On-site

The Support Engineer is expected to operate with autonomy on day-to-day support, exercise sound ... Identity & Access: Microsoft Entra ID, MFA, Conditional Access, SSO, account lifecycle ...

Goddard Systems

Support Engineer

King Of Prussia, PA · On-site

The Support Engineer is expected to operate with autonomy on day-to-day support, exercise sound ... Identity & Access: Microsoft Entra ID, MFA, Conditional Access, SSO, account lifecycle ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Loricus

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

BestInBoating

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

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Microsoft Premier Support Engineer information

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How much do microsoft premier support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for microsoft premier support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Microsoft Premier Support Engineer?

A Microsoft Premier Support Engineer is a technical expert who provides advanced support services to organizations using Microsoft products and solutions. They assist customers with troubleshooting, resolving complex technical issues, and optimizing the performance of Microsoft technologies. Premier Support Engineers often work directly with enterprise clients, helping to prevent problems, implement best practices, and ensure system reliability. They may also provide proactive guidance, training, and risk assessments to help organizations maximize their investment in Microsoft products.

What are the key skills and qualifications needed to thrive as a Microsoft Premier Support Engineer?

To thrive as a Microsoft Premier Support Engineer, you need in-depth technical expertise in Microsoft products, troubleshooting skills, and typically a degree in computer science or related field. Familiarity with tools like Microsoft Azure, Windows Server, Office 365, and relevant certifications such as Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, problem-solving abilities, and customer empathy distinguish top performers in this role. These skills are vital for effectively resolving complex technical issues and building trust with enterprise clients to ensure their systems run smoothly.

What are the most common challenges faced by Microsoft Premier Support Engineers, and how can they be addressed?

Microsoft Premier Support Engineers often encounter complex technical issues that require deep product knowledge and troubleshooting skills. One common challenge is balancing multiple high-priority customer cases while maintaining clear communication and timely resolutions. To address this, strong organizational skills and the ability to prioritize effectively are essential. Additionally, collaborating with internal product teams and leveraging the broader Microsoft knowledge base can help resolve challenging cases and continuously improve technical expertise.

What is the difference between Microsoft Premier Support Engineer vs Microsoft Support Engineer?

AspectMicrosoft Premier Support EngineerMicrosoft Support Engineer
CertificationsMicrosoft Certified: Azure Solutions Architect, Microsoft Certified: Modern Desktop Administrator, othersMicrosoft Certified: Fundamentals, Microsoft Certified: Modern Desktop Administrator, others
Work EnvironmentEnterprise client sites, remote support, on-site visits for large organizationsHelpdesk, remote support, smaller organizations, online troubleshooting
Employer & Industry UsageLarge corporations, enterprise IT departments, Microsoft support servicesMicrosoft support centers, MSPs, smaller business clients

The Microsoft Premier Support Engineer typically handles complex enterprise issues, requiring advanced certifications and working directly with large organizations. In contrast, the Microsoft Support Engineer provides general support for a broader range of clients, often with less specialized certifications. Both roles are essential in Microsoft support services but differ mainly in scope, complexity, and work environment.

How much do Microsoft Premier Support Engineers make?

Microsoft Premier Support Engineers typically earn between $80,000 and $130,000 annually, depending on experience, location, and certifications. Senior roles or those with specialized skills may earn higher salaries, especially in larger organizations or regions with a high cost of living.

Is Microsoft Premier Support Engineer support still available?

Microsoft Premier Support Engineer roles are part of Microsoft's enterprise support services, which have evolved into Microsoft Unified Support. While the specific Premier Support program has been phased out or integrated into broader support offerings, Microsoft continues to provide high-level support options for enterprise customers, often requiring specialized skills and certifications. Job opportunities for support engineers with expertise in Microsoft technologies and support tools remain available within Microsoft's support ecosystem.
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Microsoft Premier Support Engineer jobs near you
Infographic showing various Microsoft Premier Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Microsoft 365 production support Engineer

3B Staffing LLC

Murphy, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Collaboration Engineering IV / Microsoft 365 production support Engineer
Duration: 12 months (possible extension/conversion)
Work Location: Remote

Hiring Manager Notes:

This is primarily a senior Microsoft 365 production support / operations engineering role, not a pure development role. The company needs someone who can own the M365 collaboration environment at L3 level, troubleshoot complex issues, manage incidents, monitor platform health, and keep Teams, SharePoint, OneDrive, Exchange, and Office services stable.

  • 10+ years overall IT experience with at least 3+ years of Microsoft 365 engineering experience.
  • Strong hands-on knowledge of Teams, SharePoint Online, OneDrive, Exchange Online, and Office 365.
  • Responsible for L3 production support, incident management, escalations, troubleshooting, RCA, and SLA adherence.
  • Experience with ServiceNow, monitoring/alerting tools, dashboards, platform health, and performance management.
  • Support on-call operations, production changes, deployments, and cross-team collaboration with L2, ECC, and partner teams.
  • Focus on documentation, reducing recurring incidents, automation, process improvement, and overall M365 platform stability.

Role Summary:
The Collaboration Engineering (Collab Eng) Operations Engineer is responsible for day-to-day operations, incident management, and platform health for Microsoft 365 collaboration services. This role ensures stability, reliability, and continuous improvement of supported services.

Key Responsibilities:

  • 10+ years of experience is must
  • Own L3 operational support and participate in on-call rotation
  • Manage and resolve incidents, service requests, and escalations
  • Perform root cause analysis and drive issue resolution
  • Monitor service health, alerts, and platform performance
  • Identify trends in tickets and provide reporting insights
  • Maintain and update knowledge base articles and documentation
  • Engage with ECC, L2 support, and partner teams
  • Communicate platform updates and service impacts
  • Support production changes and deployments
  • Maintain dashboards and operational visibility
  • Must have at least 3 years Microsoft 365 engineering experience

Operational Expectations:

  • Proactive ownership of incidents and issues
  • Timely response to alerts and escalations
  • Clear and detailed ticket documentation
  • Active participation in operational forums and status reporting
  • Continuous improvement mindset for automation and process optimization

Technical Skills:

  • Deep understanding of Microsoft 365 collaboration platform (Teams, SharePoint, OneDrive, Exchange, Office desktop applications)
  • Incident and ticket management systems (ServiceNow/MyServices)
  • Monitoring and alerting tools
  • Troubleshooting enterprise collaboration environments

Behavioral Competencies:

  • Strong ownership and accountability
  • Proactive and detail-oriented
  • Effective communication across technical and business audiences
  • Collaboration across cross-functional teams

Success Measures:

  • SLA adherence
  • Reduction in repeat incidents
  • Quality of documentation
  • Platform stability and uptime
  • Stakeholder satisfaction

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