ZipRecruiter

Log In

2

Microsoft Help Desk Remote Jobs in Rancho Cucamonga, CA

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93.60K - $108.16K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location ... Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting. * Proven ability to lead ...

Jonel Engineering

Be Seen First

Microsoft DevOps Engineer

Fullerton, CA · Remote

$100K - $130K/yr

Remote / Hybrid Employment Type: Full-Time Experience Required: Minimum 5 Years About Jonel ... helping them increase efficiency, consistency, and visibility across their businesses. We are ...

WE HELP TAX RELIEF LLC

Be Seen First

Tax Resolution Sales 1099

Placentia, CA · Remote

$50K - $200K/yr

We Help Tax Relief is a new Tax Resolution company located in Placentia, California and we are ... This position is fully remote and commission only. It is a 1099 position. You are your own boss. We ...

WE HELP TAX RELIEF LLC

Be Seen First

Tax Resolution Sales 1099

Placentia, CA · Remote

$50K - $200K/yr

We Help Tax Relief is a new Tax Resolution company located in Placentia, California and we are ... This position is fully remote and commission only. It is a 1099 position. You are your own boss. We ...

ICF

Substation Physical Engineer - REMOTE

Riverside, CA · Remote

$102.80K - $130.90K/yr

Advanced user of Microsoft products, specifically Word and Excel * Professional Engineer (PE ... We combine unmatched expertise with cutting-edge technology to help clients solve their most ...

ICF

Substation Physical Designer - REMOTE

Riverside, CA · On-site +1

Advanced user of Microsoft products, specifically Word and Excel * Knowledge of substation design ... To learn more about this team and how our grid engineering solutions help electric utilities ...

FCG Consultants

Document Processor

Yorba Linda, CA · Remote

$56.87K - $64.75K/yr

... helping clients achieve their goals and project objectives ... We are looking for a detail-oriented and reliable Digital Document Processor to join our remote ...

ABB

Commercial Proposal Engineer

La Verne, CA · Remote

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... Proficiency in digital tools for remote work and organization, such as Microsoft Outlook ...

next page

Showing results 1-20

People also search for

All JobsMicrosoft Help Desk Remote JobsMicrosoft Help Desk Remote Jobs in Rancho Cucamonga, CA

Microsoft Help Desk Remote information

See Rancho Cucamonga, CA salary details

$13

$23

$34

How much do microsoft help desk remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for microsoft help desk remote in Rancho Cucamonga, CA is $23.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the most commonly searched types of Microsoft Help Desk jobs in Rancho Cucamonga, CA? The most popular types of Microsoft Help Desk jobs in Rancho Cucamonga, CA are:
What are popular job titles related to Microsoft Help Desk Remote jobs in Rancho Cucamonga, CA? For Microsoft Help Desk Remote jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk Remote jobs in Rancho Cucamonga, CA look for? The top searched job categories for Microsoft Help Desk Remote jobs in Rancho Cucamonga, CA are:
What cities near Rancho Cucamonga, CA are hiring for Microsoft Help Desk Remote jobs? Cities near Rancho Cucamonga, CA with the most Microsoft Help Desk Remote job openings:
Microsoft Help Desk Remote jobs near you

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93.60K - $108.16K/yr

Full-time

Posted 28 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid incident resolution, effective problem management, and clear communication with internal stakeholders and customers. This role is part of the overall Support Operations and the Manager will be responsible for ensuring exceptional service continuity and superior customer satidfaction, while driving continual improvement.
The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and providing clear ownership of the Root Cause Analysis and proactive remediation across customer systems.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Incident and Problem Management team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

Apply