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Microsoft Help Desk Remote Jobs in Escondido, CA

Bird Rock Systems

IT Helpdesk Technician

San Diego, CA · On-site +1

Remote helpdesk services for our customers This position is not intended to be a permanent Helpdesk ... Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, identity issues) * Endpoint setup ...

Bonnie Jones Associates, LLC

Be Seen First

Legal Assistant, defense litigation, fully remote

San Diego, CA · Remote

$75K - $95K/yr

This fast-paced, busy position has substantive work, a fantastic manager, incredibly helpful staff ... Ability to handle a busy desk, multitask, and remain focused * 50-60 wpm typing * Solid e-Filing ...

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How much do microsoft help desk remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for microsoft help desk remote in Escondido, CA is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the most commonly searched types of Microsoft Help Desk jobs in Escondido, CA? The most popular types of Microsoft Help Desk jobs in Escondido, CA are:
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Microsoft Help Desk Remote jobs near you
Encompass Administrator (Remote)

Encompass Administrator (Remote)

Lendsure Mortgage Corp

San Diego, CA • On-site, Remote

$63.84K - $95.76K/yr

Full-time

Posted 10 days ago

Job description

Annual Salary Range: $63,840 - $95,760
LendSure Mortgage Corp is seeking an Encompass Administrator , Remote (Preference San Diego CA or Kennesaw GA)
LendSure Mortgage Corp. is a fast-growing Wholesale Lender offering Non-QM loan solutions. LendSure helps mortgage originators grow their business by offering loan solutions to borrowers who do not fall into conforming guidelines. At LendSure Mortgage Corp., we have created an environment where high-energy professionals can learn, excel, grow and feel great about their contributions to our success.
We are committed to attracting and retaining top talent throughout the United States. LendSure offers full salary, benefits, and opportunity to grow within the company.
Overview:
  • The Encompass Administrator, reports to the Director, Information Technology and is responsible for configuration and customization of the company's loan origination system. This position requires in-depth knowledge of the loan origination workflow and the job functions of all operational roles that participate in that workflow.
  • The Encompass Administrator works closely with management to evaluate the business process, data integrity, and compliance issues as they relate to the loan origination system

Job Description:
  • Provide technical direction and support in the development of processes and workflows in the use of Encompass. Responsible for analysis, planning, testing, and implementation of projects and tasks.
  • Build, test and implement new system enhancements such as business rules, custom input forms, workflows, and third-party integrations through advanced coding.
  • Manage Encompass enhancements through testing of new functionality, deployment to a production environment, and communication to end users.
  • Monitor Encompass version updates and address system configuration updates where needed.
  • Provide solutions for internal support issues by troubleshooting and resolving issues in a timely manner and escalating to software vendor as needed.
  • Understand the definitions and configuration of company's Encompass settings.
  • Ensure effective change management and document configuration.
  • Train business units on new features.
  • Maintain user access rights.
  • Create and maintain Encompass reports/data tapes.
  • Additional related duties may be assigned, as required.

Ideal Candidate will have the following:
  • Knowledge of Encompass functionality and ability to coach end-users on how to utilize it effectively.
  • Experience in configuration of all areas of Encompass settings including personas, user groups, eFolder, loan templates, reports, input form builder, and all types of business rules.
  • Strong understanding of the loan lifecycle.
  • Ability to analyze problems and respond quickly in a fast-paced, demanding environment.
  • Multi-tasking capabilities.
  • Ability to manage help desk tickets and user issues.
  • Strong communication skills and customer service.
  • Demonstrates a professional and cooperative attitude.
  • Capacity to write and test business rules and custom field coding for Encompass.
  • Microsoft Excel functions like formulas, pivot tables, and macros.

PLUS:
  • Experience with Optimal Blue integration.
  • Certification in Encompass Administration or similar course work.
  • Ability to perform scripting and programming in C# and/or VB is a plus.
  • Must have a positive attitude, work well under pressure and be a team player.
  • Ability to prioritize work to meet project deadlines.
  • Effective listening and critical thinking skills.
  • Ability to work independently and within a team environment.
  • Effective problem-solving skills with attention to detail.
  • Ability to maintain a flexible work schedule, including evening and weekend work as needed.

Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology or related field, along with 3+ years of Mortgage Industry environments.
  • Solid IT experience - understanding of application development, infrastructure, operations and support knowledge.
  • Able to clearly communicate technical concepts to both technical and non-technical audiences.
  • In depth knowledge of Microsoft Office Suite.
  • Experience with Service Delivery, Asset Management, Systems Administration, and Information Security.
  • Ability to schedule and communicate technical needs to third parties.

Join the LendSure family and be SURE that we will deliver together, for our customers, clients, and most importantly, YOU!
For more information about LendSure Mortgage Corp., please visit our website at
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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