Microsoft Help Desk Remote Jobs in Escondido, CA

Realty Income aims to be a globally recognized leader in the S&P 100, committed to creating long-term value for all stakeholders. These stakeholders include our dedicated team members, who embody our purpose: building enduring relationships and brighter financial futures. This guiding principle serves as a beacon for our team, influencing every action we take.
Our employees consistently invest their time, commitment, and dedication into the company, and in turn, they receive investment returns in the form of purpose, belonging, and opportunities for advancement.
We are committed to best-in-class corporate responsibility practices through environmental initiatives, governance programs, and community outreach projects. From the boardroom to the breakroom, our team members make a difference every day.

Position Overview:

The Senior Systems Analyst (Yardi) will be the subject matter expert for Yardi, and work with end users to understand requirements and develop solutions using a variety of tools and techniques. The duties include but are not limited to application administration, custom query and report creation, end-user support, training, troubleshooting, and documenting the business process and procedures.

This hybrid position is based in our San Diego (Del Mar Heights) headquarters. Monday through Thursday are in-office for collaboration, with the opportunity to work remote on Monday and Friday. For candidates outside San Diego and surrounding counties remote working options may be available.

Position Responsibilities:

Technical Expertise

• Use in-depth knowledge and skills in Microsoft SQL Server, and relative systems to perform a full range of SQL queries.

• Apply Yardi schema knowledge and SQL skills, to create SQL packages to fix Yardi data discrepancies.

• Apply your experience in supporting Yardi or other ERP systems to decipher errors and find solutions.

• Use your understanding of ERP systems to create & modify tables, views, and reports as needed.

• Familiarity with Yardi YSR Reporting is a Plus.

Yardi Administration & Support

• Troubleshoot Yardi application issues and escalate to senior staff or vendors when necessary.

• Provide frontline support for tier 1 and 2 support requests via our helpdesk system related to Yardi and Yardi integrations.

• Manage user accounts, permissions, and licensing requirements, adhering to SOX audit controls and defined access request/new hire provisioning processes.

• Monitor system stability to ensure a high level of reliability and provide technical guidance to identify system deficiencies and implement corrective actions.

• Analyze application feature requests and propose solutions with both customers and vendors.

• Assist in coordinating Yardi enhancements, upgrades, patches, and testing according to established change management processes.

• Notify management of project risks and impediments and collaborate with team members to meet project goals and timelines.

• Create SQL queries and custom reports based on business reporting requirements.

• Administer various Yardi products such as YardiOne, Elevate, and Voyager, ensuring proper setup and integration.

Qualifications:

A qualified candidate is typically expected to have:

• 5+ years years of business application experience or Information Technology and familiarity with current business analysis principles and practices

• Experience with Yardi Voyager 7 or 8.

• Yardi report writing and database schema expertise.

• Demonstrated ability to lead solutions that solve business problems and influence team approaches.

• Experience planning and managing the orderly implementation of system changes.

• Experience with Microsoft SQL queries.

• In-Depth knowledge of Microsoft Office Suite software.

• Experience supporting international expansion within the Yardi platform

• ERP system implementation and ongoing support experience

• Background in Commercial Real Estate or the REIT industry

• Familiarity with SaaS integrations, including SharePoint Online

• ITIL and/or PMP certification preferred

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The salary range for the position is $111,184 - $140,866 - $172,343.

Offers near the high end are uncommon but may be considered for candidates with exceptional experience and skills and are dependent on the facts and circumstances of each case. You may be eligible for an annual discretionary bonus and an annual discretionary stock award, to be discussed during the interview process. An annual pay rate and total compensation package is generally determined by the candidate's experience, knowledge, education, skills, performance, and abilities, as well as internal equity, company performance, and alignment with market data.
We offer a best-in-class benefits package that includes healthcare, dental, and vision insurance for employees and eligible dependents. Our 401(k)-retirement plan has a company match of 50% up to 6% of eligible compensation. Realty Income also offers other wellness, financial, and work/lifestyle-specific benefits, along with a generous PTO accrual; in addition to 12 paid holidays, and paid volunteer time. Realty Income's purpose is to build enduring relationships and brighter financial futures, and this starts with you!

This role is subject to enhanced compliance and disclosure requirements comparable with those of a regulated financial services organization, including conflict of interest disclosures and personal trading policies.
Realty Income is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accessibility support to submit your application or other reasonable accommodations to participate in the recruitment process, please contact talent@realtyincome.com, or call 800-375-6700. An employee will respond to your message to begin the interactive process. Please note that this phone number and email address are only for individuals seeking a disability accommodation when applying for a job.