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Microsoft Help Desk Remote Jobs in Moreno Valley, CA

ICF

Substation Physical Engineer - REMOTE

Riverside, CA · Remote

$102.80K - $130.90K/yr

Advanced user of Microsoft products, specifically Word and Excel * Professional Engineer (PE ... We combine unmatched expertise with cutting-edge technology to help clients solve their most ...

ICF

Substation Physical Designer - REMOTE

Riverside, CA · On-site +1

Advanced user of Microsoft products, specifically Word and Excel * Knowledge of substation design ... To learn more about this team and how our grid engineering solutions help electric utilities ...

Professional Search Group - Orange County

Be Seen First

Technical Customer Support Representative

Corona, CA · Remote

$22 - $27/hr

This position is a temporary role, fully remote, and candidates must reside in California. About ... Proficiency with Windows and Microsoft Office (Mac experience is a plus) * Comfort working with ...

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How much do microsoft help desk remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for microsoft help desk remote in Moreno Valley, CA is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the most commonly searched types of Microsoft Help Desk jobs in Moreno Valley, CA? The most popular types of Microsoft Help Desk jobs in Moreno Valley, CA are:
What are popular job titles related to Microsoft Help Desk Remote jobs in Moreno Valley, CA? For Microsoft Help Desk Remote jobs in Moreno Valley, CA, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk Remote jobs in Moreno Valley, CA look for? The top searched job categories for Microsoft Help Desk Remote jobs in Moreno Valley, CA are:
What cities near Moreno Valley, CA are hiring for Microsoft Help Desk Remote jobs? Cities near Moreno Valley, CA with the most Microsoft Help Desk Remote job openings:
Microsoft Help Desk Remote jobs near you
Applications Manager

Applications Manager

AGILE SOURCING PARTNERS LLC

Corona, CA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Position Summary

The Applications Manager is responsible for the administration, support, and ongoing improvement of the company’s core business applications, with primary ownership of the NetSuite ERP platform. This role serves as the primary escalation point for business system issues and works closely with internal teams, external vendors, and IT leadership to ensure systems are stable, efficient, and aligned with business operations.

In addition to NetSuite ownership, the Applications Manager will support Microsoft 365 operations, assist with business application integrations, coordinate with third-party partners and consultants, and help drive operational efficiency through process improvement and technology optimization. The ideal candidate is a hands-on problem solver with strong ERP and business systems experience who is comfortable supporting both day-to-day operations and long-term business growth initiatives, including acquisitions and system integrations.

Agile Sourcing Partners is an industry-leading integrated solutions provider in both the gas and electric utility and construction markets. We deliver innovative, flexible, and value-driven solutions through a highly skilled, motivated, inclusive, and results-focused team.

Agile offers a great benefit package for our team members including competitive pay, excellent medical, dental, vision and life insurance as well as immediate 401(k) participation & matching and Paid Time Off. If you are passionate about making a difference, consider joining our talented, diverse team!


Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

ERP & Business Application Ownership:

  • Serve as the primary administrator and owner of the NetSuite ERP platform, including user support, configuration, troubleshooting, and ongoing system improvements.
  • Support day-to-day operation of business applications to ensure stability, performance, and alignment with operational needs.
  • Assist with NetSuite workflows, reporting, saved searches, dashboards, and user access management.
  • Coordinate with external NetSuite partners and vendors for support, enhancements, and issue resolution.
  • Support ERP-related projects, upgrades, implementations, and process improvements.
  • Assist with user training and adoption of business applications and system processes.

Microsoft 365 & IT Operations Support:

  • Assist with administration and support of Microsoft 365 services, including user management, licensing, Teams, SharePoint, and related business applications.
  • Serve as the primary escalation point for business application, ERP, and Microsoft 365-related support issues.
  • Work closely with the Help Desk Business Analyst to support end users and ensure timely issue resolution.
  • Support onboarding and offboarding activities related to business systems and user access.

Integrations, Automation & Vendor Coordination:

  • Coordinate and support business system integrations, including EDI and third-party platforms.
  • Identify opportunities for automation and operational efficiency improvements across systems and business processes.
  • Work with internal teams, offshore resources, consultants, and vendors to support ongoing technology initiatives.
  • Assist with troubleshooting integration and data flow issues between systems.

Operational & Strategic Support:

  • Partner with IT leadership and business stakeholders to support operational initiatives and long-term technology goals.
  • Help support acquisitions, system transitions, and business growth initiatives as needed.
  • Maintain documentation related to business systems, processes, configurations, and support procedures.
  • Stay current on application updates, features, and best practices to help improve system utilization and efficiency.

Technical Expertise & Development:

  • Strong working knowledge of ERP systems, preferably NetSuite, including administration, user support, workflows, reporting, and system configuration.
  • Experience supporting Microsoft 365 environments, including user administration, licensing, Teams, SharePoint, and related business applications.
  • Familiarity with business system integrations, EDI processes, and third-party application support.
  • Understanding business application troubleshooting, data flow validation, and issue resolution across multiple systems.
  • Experience working with reporting and analytics platforms such as Power BI or similar BI tools.
  • Ability to identify opportunities for process improvement, automation, and operational efficiency.
  • Working knowledge of SQL, reporting tools, or data analysis concepts is preferred.
  • Ability to coordinate with vendors, consultants, and technical resources to support ongoing projects and operational initiatives.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education:

  • Bachelor’s degree in Information Technology, Information Systems, Business Technology, Computer Science, or a related field preferred. Equivalent work experience may be considered in place of formal education.

Experience:

  • 5+ years of experience supporting ERP systems, business applications, or IT operations.
  • Experience administering or supporting NetSuite ERP strongly preferred.
  • Experience supporting Microsoft 365 environments and business users.
  • Experience working with third-party vendors, consultants, and business application support.
  • Experience supporting ERP implementations, migrations, or acquisitions is a plus.
  • Experience with integrations, EDI, reporting platforms, or Power BI is a plus.

Technical Skills:

  • Strong troubleshooting and problem-solving skills across business applications and systems.
  • Working knowledge of Microsoft 365 administration, including Teams, SharePoint, and licensing management.
  • Familiarity with reporting, analytics, integrations, and operational support processes.
  • Ability to manage multiple priorities and support end users in a fast-paced environment.
  • Strong communication, organizational, and customer service skills.

Location: REMOTE


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