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Microsoft Help Desk Remote Jobs in Decatur, GA (NOW HIRING)

Flock

Senior Deal Desk Analyst

Atlanta, GA · Remote

$93K - $115K/yr

Evaluate quote-to-cash workflows to help define which transactions require human support versus ... Remote roles exist, and when a posting is open to remote work, it says so. 🌟 the impossible ...

American Cancer Society

Senior Auditor- Remote

Atlanta, GA · On-site +1

$85K - $90K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Advanced skills in Microsoft Office Suite and audit-support software for efficient execution ... Ability to work in a standard office environment with prolonged periods of sitting at a desk and ...

American Cancer Society

Senior Auditor- Remote

Atlanta, GA · Remote

$85K - $90K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Advanced skills in Microsoft Office Suite andaudit-supportsoftware for efficient execution. TRAVEL ... Ability to work in a standard office environment with prolonged periods of sitting at a desk and ...

Flock Safety

Senior Deal Desk Analyst

Atlanta, GA · On-site +1

$93K - $115K/yr

Evaluate quote-to-cash workflows to help define which transactions require human support versus ... Remote roles exist, and when a posting is open to remote work, it says so. the impossible takes ...

Booz Allen Hamilton, Inc.

Security Systems Engineer

Atlanta, GA · On-site +1

$69K - $158K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... help desk support, asset and inventory management, and field technical support. You Have: * 3+ ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

Danaher

Pricing Manager - Remote

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

  • Medical

  • Retirement

  • PTO

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

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Microsoft Help Desk Remote information

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How much do microsoft help desk remote jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for microsoft help desk remote in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are popular job titles related to Microsoft Help Desk Remote jobs in Decatur, GA?

For Microsoft Help Desk Remote jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Microsoft Help Desk Remote jobs in Decatur, GA look for?

The top searched job categories for Microsoft Help Desk Remote jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Microsoft Help Desk Remote jobs?

Cities near Decatur, GA with the most Microsoft Help Desk Remote job openings:

Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Business Development Manager - Microsoft (SME&C)

Reply

Atlanta, GA • Remote

Full-time

Re-posted 4 days ago

Job description

Root16 Reply is a Microsoft Partner and brings the best of boutique and big consulting to our clients, with a deep focus on core verticals and ability to implement Microsoft D365, Power Platform and Copilot. Our company is built around two things…our people and our clients. While others spend time worrying about expanding their footprint, we’re more concerned about doing what’s right for our employees and our clients. We want to do everything in our power to make sure our clients, our team, and our organization are successful.  We’re looking to build true partnerships, tackle challenges with our clients head-on and bring our people, vision and experience to the forefront. We take great pride in our work and have fun doing it!
 
Who we are:
  • We are technologists 
  • We are customer engagement enthusiasts
  • We are listeners and researchers
  • We are doers, thinkers and problem solvers
  • We are collaborative and cooperative
  • We are accountable to one another – and for one another
 
What we look for:
  • People who are smart, honest and genuine
  • People who take pride in their work
  • People willing to do what it takes and think outside the box
  • People who are life-long learners and help others learn along the way
  • People who laugh and don’t take themselves too seriously
  • People who do right by others
  • People who appreciate the abilities and differences of others
  • People who want to participate in building a positive work culture 
 
What we offer:
  • Collaborative environment without politics, micro-management or burdensome tools and processes
  • Remote or hybrid options, flexible work environment with social events
  • Empowerment to make your mark
  • Growth defined by experiences, not tenure or rank
  • Invest in Your Nest benefit to upgrade home office
  • Wellness benefit for gym membership or home exercise equipment
  • Learning allowance for classes, training or personal pursuit
  • Discretionary Unlimited PTO, 11 paid holidays, birthday off and summer hours
  • Monthly cell phone / internet allowance
  • Excellent medical, vision and dental benefits plus 401K with company match
  • Education, certifications and training
  • Casual dress 
Responsibilities:
  • Foster and nurture relationships within the Microsoft channel and broader ecosystem for leads and collaborate on pursuits
  • Sell consulting services for D365 Sales, Service and Marketing/CIJ as well as Power Platform solutions to new clients in the US with a focus on SME&C (small, mid-size and corporate clients)
  • Take ownership to grow assigned territory and achieve revenue targets by utilizing multiple channels, including business development, lead generation/prospecting, responding to inbound inquiries, networking with Microsoft sellers and cold outreach campaigns
  • Lead the entire sales cycle from opportunity identification, qualification, discovery, proposals, contract negotiations through deal closure to ensure successful client delivery 
  • Deal shaping with the assistance of technical and functional experts as needed
  • Build nurturing relationships with C-suite contacts and conduct sales presentations to all levels within a client organization
  • Develop a sales plan for targeting and achieving new business revenue
  • Help refine our sales processes and mentor new sellers as they onboard
  • Attend Microsoft conferences, trade shows, and other events to better understand the digital market and “what’s coming”
  • Track sales progress and opportunities in D365  
  • Travel up to 30% nationally
 
Requirements:
  • Must have channel sales experience working with Microsoft sellers and navigating the Microsoft ecosystem, ideally also bring an established network within Microsoft 
  • 3+ years of experience selling technology consulting services and complex solutions
  • Successful deal closes ranging from $50K - $500K+
  • Proven success landing new logos, prospecting, account planning and achieving revenue targets
  • Success as a Trusted Advisor by nurturing client relationships
  • Experience working on proposals, SOWS and oral presentations
  • Strong communication, presentation and networking skills
  • Teamwork mentality to collaborate with internal Consulting & Development teams in the pre-sales process and driving future work in existing clients 
 
To learn more about Root16 Reply, please visit https://www.reply.com/root16-reply/en

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.