ZipRecruiter

Log In

1

Microsoft Customer Support Jobs in Decatur, GA (NOW HIRING)

Microsoft

Data Center Technician Manager

Atlanta, GA · On-site

Ability to meet Microsoft, customer and/or government security screening requirements are required ... supporting IT equipment or related technology. * 3+ years' experience working in a production ...

S.P. Richards

Customer Support Rep/Ntl Acct

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Support Representative Location: Atlanta, GA 30339 (Near Battery Center - Truist Park ... Microsoft Word and Excel, E-mail Supervisory Responsibilities: This job has no supervisory ...

next page

Showing results 1-20

All JobsMicrosoft Customer Support JobsMicrosoft Customer Support Jobs in Decatur, GA

Microsoft Customer Support information

See Decatur, GA salary details

$10

$22

$55

How much do microsoft customer support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for microsoft customer support in Decatur, GA is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $25.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

What are popular job titles related to Microsoft Customer Support jobs in Decatur, GA? For Microsoft Customer Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Decatur, GA look for? The top searched job categories for Microsoft Customer Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Microsoft Customer Support jobs? Cities near Decatur, GA with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Decatur, GA as of July 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,055 per year, or $22.6 per hour.
Senior Customer Experience Program Manager

Senior Customer Experience Program Manager

Microsoft

Atlanta, GA • On-site

$160K - $261K/yr

Full-time

Re-posted 2 days ago

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

55th of 205 rated software companies

Job description

Overview
We're transforming the way Windows engages and supports our most important Commercial customers to drive product adoption, quality and innovation. We do it through fast incident response and deep customer connections, informed by data and accelerated with the power of AI. If you want to be at the center of this transformation, this is the role for you.
As a Senior Customer Experience Program Manager, you'll be a key driver behind the success of Microsoft's Mission Critical Services for Windows; supporting customers, partnering with engineering leaders, product teams, and cross-functional stakeholders to unlock the full potential of Windows for these premium Commercial customers. You'll orchestrate seamless service delivery, coordinate rapid incident response and champion feedback loops that shape future improvements of the Windows product.
You will apply diagnostic insights, AI, and deep technical expertise to optimize Windows functionality and reliability for your assigned customers; ensuring they consistently experience Windows at its best.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Senior Customer Experience Program Manager, within Mission Critical Services (MCS) for Windows; responsible for leading strategic customer engagements that drive adoption, satisfaction, and feedback for Windows enterprise solutions. You're expected to:
  • Lead end-to-end customer engagement lifecycles, from onboarding through delivery and retention, ensuring alignment with program goals and excellence in execution.
  • Orchestrate capability delivery by coordinating engineering escalations, critical project advisories, and post-incident reviews to resolve issues and improve service reliability.
  • Facilitate regular service reviews, change communications, and governance syncs to maintain transparency and drive customer success.
  • Advocate for customer needs by capturing and relaying feedback to engineering and product teams, facilitating customer feedback sessions, and submitting design change requests, when needed.
  • Drive program growth by identifying improvement opportunities, supporting sales engagements, and managing onboarding readiness across stakeholders.

Qualifications
Required/Minimum Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development.
    • OR equivalent experience.

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:
  • Demonstrated commitment to customer success, with a proactive approach to identifying and resolving customer pain points across Windows and Microsoft 365 environments.
  • Experience leveraging Microsoft support and telemetry tools (e.g., IcM, CRM, Service Reviews) to drive insights and improve customer outcomes.
  • Familiarity with scripting and automation (e.g., PowerShell) to streamline customer engagement processes and enhance service delivery.
  • Working knowledge of enterprise device management to support customer modernization and deployment goals.
  • Solid understanding of Windows servicing architecture and enterprise deployment tools (e.g., Intune, ConfigMgr).
  • Ability to collaborate with engineering and support teams to advocate for customer needs and influence product improvements.
  • Proven experience in enterprise customer engagement, technical account management, or program delivery roles.
  • Proven experience managing complex customer engagements involving Windows Client/Server environments, including update servicing, deployment, and support coordination.
  • Demonstrated expertise in incident management, escalation handling, and post-incident analysis (e.g., PIR, RCA).

#W+DJOBS
#WINDOWS
#CUSTOMERSUCCESS
Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

What Microsoft employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Microsoft logo

About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

FacebookTwitter

View All Microsoft Jobs

Apply