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Microsoft Customer Support Jobs in Decatur, GA (NOW HIRING)

Sutherland

Customer Support- Streaming Services

Atlanta, GA · On-site

$16.25 - $21/hr

Experience working in a customer service or contact center environment with a passion for providing ... Microsoft Office experience (Outlook, Word, Excel) * Technical support experience * Strong problem ...

Sutherland

Customer Support- Streaming Services

Atlanta, GA · On-site +1

$16.25 - $21/hr

Experience working in a customer service or contact center environment with a passion for providing ... Microsoft Office experience (Outlook, Word, Excel) * Technical support experience * Strong problem ...

Microsoft

Cloud Network Engineer

Atlanta, GA · On-site

Our foundation is built upon and managed by a team of subject matter experts working to support ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

Microsoft

Cloud Network Engineer

Atlanta, GA

Our foundation is built upon and managed by a team of subject matter experts working to support ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

S.P. Richards

Customer Support Rep/Ntl Acct

Atlanta, GA

$15.50 - $21/hr

Customer Support Representative Location: Atlanta, GA 30339 (Near Battery Center - Truist Park ... Microsoft Word and Excel, E-mail Supervisory Responsibilities: This job has no supervisory ...

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Microsoft Customer Support information

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How much do microsoft customer support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for microsoft customer support in Decatur, GA is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $25.82 per hour, depending on experience, location, and employer.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Customer Support representative can be competitive, often requiring relevant technical skills, customer service experience, and familiarity with Microsoft products. The hiring process typically involves multiple interview rounds, technical assessments, and demonstrating strong communication skills.

How much does Microsoft pay hourly?

Microsoft Customer Support representatives typically earn between $15 and $25 per hour, depending on experience, location, and specific role. Entry-level positions may start at the lower end, while experienced agents or those with specialized skills can earn higher wages. The role often involves customer service skills and familiarity with Microsoft products and tools.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What skills are needed for Microsoft customer service?

Microsoft customer support representatives need strong communication and problem-solving skills, technical knowledge of Microsoft products, and the ability to troubleshoot issues effectively. Familiarity with customer service tools, patience, and the ability to work in a team environment are also important for success in this role.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Can I work from home for Microsoft?

Microsoft Customer Support roles often offer remote work options, especially for positions that involve troubleshooting and customer service. However, availability depends on the specific role, team, and location, and some positions may require on-site presence or hybrid arrangements. Candidates should review the job listing for remote work policies and requirements.
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Microsoft Customer Support jobs near you
Customer Support Specialist I

Customer Support Specialist I

Southern States LLC

Hampton, GA • On-site

Full-time

Posted 23 days ago

Southern States LLC rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

85th of 418 rated machine equipment manufacturers

Job description

Job Summary:
The Customer Support Specialist I is a liaison between a network of customers and manufacturer's representatives (agents) and Southern States resources. Technical aptitude and problem-solving skills are required to diagnose customer issues and help resolve customer's needs or guide them to someone that can. The primary responsibility is to deliver the customer prompt parts quotes, follow up on outstanding quotations, minor technical, and field support aimed at maximizing customer satisfaction, revenue, and profit goals, for the Company and GSD. They are expected to collaborate with internal teams as necessary making sure customer needs are resolved.
Essential Responsibilities:
  • Support strategic plans, develop business / personal relationships with agents and customers.
  • Perform bids using pricing strategies.
  • Sales functions include upselling factory support services as well as field support services.
  • Provide minor technical advice and counsel to agents and customers as needed.
  • Process customer orders in Salesforce and the company's business systems.
  • Process customer RFIs & RFQs professionally and expeditiously.
  • Assist in expediting orders as required.
  • Provide warranty and after sales support.
  • Navigate internal systems for drawings, production, and technical support.
  • Investigate, enter, and execute Customer Service Requests (CSRs) to ensure timely handling, complete documentation, and resource coordination to create resolutions.
  • Order Entry into Southern States business system.
  • Follow ISO procedures required for compliance.
  • Other Duties as assigned

Minimum Qualifications:
  • Education: Associates degree or equivalent combination of technical education and experience.
  • Experience: At least two years of experience in sales or technical support for industrial products.
  • Excellent written and verbal communication skills.
  • Excellent time management skills.
  • Advanced understanding and skills using and manipulating products in the Microsoft Office suite.
  • Ability to manage multiple tasks efficiently, with strong attention to detail and accuracy.
  • Able to work within a team environment, as well as independently with minimal supervision.

Preferred Qualifications:
  • Understand mechanical devices using springs, levers, linkage, motors.
  • Experience selling technical products.
  • Proficiency with AutoCad/Solidworks.
  • Able to present technical information over the phone or in person in a simplified manner.
  • Advanced understanding and skills using Salesforce.
  • Experience with Microsoft Dynamics and/or Business Central.
  • Electrical utility and product experience.
  • 4-year Bachelor of Science in Engineering Technology degree (BSET).

Thank you for your interest in Southern States LLC. At this time, we are only considering candidates who are authorized to work in the United States and who will not require sponsorship now or in the future. We appreciate your understanding and wish you success in your job search.

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