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Microsoft Chat Support Jobs in Virginia (NOW HIRING)

Red River

Corporate IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

Experience supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint Online ... chat platforms, ticketing systems, email, phone, and remote support tools. * The position requires ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Advanced application troubleshooting proficiency spanning the full suite of Microsoft Office ...

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How much do microsoft chat support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for microsoft chat support in Virginia is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Microsoft Chat Support?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

What is a Microsoft Chat Support?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

What are the typical daily responsibilities of a Microsoft Chat Support?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

How do you become a Microsoft Chat Support?

To become a Microsoft Chat Support agent, candidates typically need strong communication skills, customer service experience, and familiarity with Microsoft products and support tools. Relevant certifications, such as Microsoft Certified: Fundamentals, can be beneficial, and roles often require a high school diploma or equivalent. Training is usually provided by the employer to familiarize new agents with company-specific procedures and systems.

Does Microsoft offer chat support?

Microsoft offers chat support for its products and services, including technical assistance for Windows, Office, and Azure. Customer support agents often provide help through live chat on the official Microsoft support website, and chat support is available for certain issues and account types. Microsoft support roles, such as chat support agents, typically require good communication skills and familiarity with Microsoft products.
What are the most commonly searched types of Microsoft Chat Support jobs in Virginia? The most popular types of Microsoft Chat Support jobs in Virginia are:
What are popular job titles related to Microsoft Chat Support jobs in Virginia? For Microsoft Chat Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Microsoft Chat Support jobs in Virginia look for? The top searched job categories for Microsoft Chat Support jobs in Virginia are:
Microsoft Chat Support jobs near you
Infographic showing various Microsoft Chat Support job openings in Virginia as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 67% In-person, 6% Hybrid, and 27% Remote job distribution, with an average salary of $53,714 per year, or $25.8 per hour.

Corporate IT Support Technician

Red River

Chantilly, VA • On-site

$22.25 - $30.50/hr

Full-time

Posted 17 days ago

Job description

Position Summary
The IT Support Technician provides frontline and escalated technical support to internal Red River users, including in-person, remote, and hybrid support services. This role serves as a primary point of contact for incident resolution, troubleshooting hardware and software issues, and ensuring timely, accurate ticket handling. The IT Support Technician works independently while collaborating closely with support, engineering teams, and leadership to deliver a high-quality support experience and continuously improve service delivery.
Key Responsibilities
  • Respond to user-reported issues via phone, email, and remote support tools while following established processes.
  • Provide technical support for hardware, software, connectivity, and productivity issues in remote, onsite, and hybrid environments.
  • Troubleshoot and resolve desktop, laptop, application, and peripheral issues across Windows and macOS systems.
  • Analyze user needs and recommend appropriate hardware and software solutions.
  • Document incidents, troubleshooting activities, and resolutions accurately in the ticketing system.
  • Own assigned support cases and keep users informed until issues are resolved.
  • Escalate complex issues to engineering teams when needed and apply standard solutions where appropriate.
  • Manage user accounts, including password resets, access issues, and basic Active Directory and Microsoft 365 administration.
  • Support employee and contractor onboarding and offboarding, including device setup, account provisioning, access management, and asset recovery.
  • Maintain endpoint patching to keep systems and applications current with security and IT standards.
  • Troubleshoot wired, wireless, VPN, and remote connectivity issues and coordinate escalations when necessary.
  • Support conference room and collaboration technologies, including Teams Rooms, video conferencing, A/V equipment, and meeting support.
  • Manage endpoint lifecycle activities, including deployments, imaging, refreshes, inventory tracking, and hardware recovery.
  • Identify recurring issues and recommend improvements to help desk processes and procedures.
  • Identify opportunities to improve service delivery, automate repetitive tasks, enhance documentation, and reduce recurring support incidents.
  • Maintain technical documentation and runbooks to reflect current systems and processes.
  • Participate in training and certification programs to expand technical knowledge and capabilities.
  • Stay current on emerging technologies, software updates, security changes, and supported platforms.
  • Participate in after-hours and on-call support as required.
  • Perform additional duties in support of IT operations and service objectives.

Required Qualifications
  • Associate degree in Information Technology, Computer Science, or equivalent hands-on experience
  • 1-3 years of experience in a help desk, desktop support, or technical support role
  • Strong working knowledge of Windows operating systems; basic macOS support experience preferred
  • Experience with ticketing systems and IT service management processes (incident, problem, and change management)
  • Solid troubleshooting skills with hardware, software, and end user applications
  • Excellent customer service, communication, and documentation skills
  • Ability to manage multiple priorities in a fast-paced support environment

Preferred Qualifications
  • CompTIA A+, Network+, or similar industry certifications
  • Experience supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
  • Familiarity with Active Directory, Group Policy, and basic networking concepts
  • Prior experience working within defined SLAs and compliance driven environments
  • ITIL Foundation or exposure to ITIL based service management
  • Familiarity with security, compliance, and regulated IT environments including access control, endpoint security, and data protection practices.

Knowledge, Skills, and Abilities
  • Strong analytical and problem-solving skills
  • Ability to work independently while contributing effectively to a team environment
  • Clear written and verbal communication with both technical and non-technical users
  • Attention to detail with a focus on accuracy and process adherence
  • Willingness to continuously learn and adapt to new technologies and tools

Work Environment & Physical Requirements
  • This position may require a combination of remote and in-office work based on business needs and team schedules.
  • This role is primarily a desk-based position and requires the ability to sit at a desk and work at a computer for multiple hours throughout the workday.
  • Must be able to continuously communicate with co-workers and end users throughout the day, utilizing Red River-approved and/or provided communication tools and equipment, including chat platforms, ticketing systems, email, phone, and remote support tools.
  • The position requires the ability to focus in a fast-paced support environment while managing multiple active requests and communications simultaneously.

Basic Qualifications:
  • U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).
EOE M/F/DISABLED/Vet
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American's with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.
Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

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